Overall Ratings & Reviews Grand Ixora Kuta Resort

Dear Guest, Thank you very much for your positive review! We are glad to hear that you had a comfortable stay at our hotel and enjoyed the friendliness of the staff and the freshness of the pool. We look forward to welcoming you back again in the future for a more enjoyable experience. See you soon! Warm regards, Awan. Asst. Front Office Manager

Dear Valued Guest, Thank you for staying at our hotel and sharing your experience. We are glad to know that you felt comfortable with the calm atmosphere in your room and received friendly service from our team. We also apologize for the delay in delivering the hairdryer. We will try to improve our coordination so that our service is faster and more responsive in the future, especially for guests with busy schedules like you. Hopefully, in the next opportunity, we can provide a more comfortable stay experience. If you have any special requests, please do not hesitate to inform us in advance. We are ready to assist! Warm regards, Awan. Duty Manager

Dear Valued Guest, Thank you for your kind review! We're glad to hear that you found our place enjoyable and affordable. We hope to welcome you back soon for another great stay! Best Regards, Awan Asst. Front Office Manager

Dear Tifa, Thank you for taking the time to share your review of your stay. We are pleased to know that our location is quite strategic and the room and toilet facilities are clean. We appreciate your feedback regarding our slightly dirty swimming pool. We apologize for the inconvenience you experienced. We ensure to always be consistent for the facilities we provide in good condition and clean, so that guests can enjoy it comfortably. We look forward to welcoming you and your family back on another occasion with a much better stay experience. Warm regards, Awan. Duty Manager

Dear Guest, Thank you for taking the time to review your stay at our hotel. We appreciate any feedback as it helps us to continuously improve our services. We apologize if your experience was not entirely up to your expectations. We will follow up regarding the check-in time so that the process can run more efficiently in the future. Regarding the variety of food, we will also convey this to the restaurant team so that they can provide a wider variety of choices. We are sorry if there were other guests who disturbed your comfort. Our team always tries to maintain order and will be more responsive in responding to similar situations in the future. We are glad to hear that you liked the location of our hotel which is close to various popular destinations. We hope that in the future, we can provide a better stay experience for you. If there is anything else you would like to convey, please do not hesitate to contact us directly. Warm regards, Awan. Duty Manager

Dear Ellyana, Thank you for your positive review! We are very happy to know that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future for an even more enjoyable experience. Warm regards, Awan. Duty Manager

Dear Felicia, Thank you for sharing your experience staying at our hotel. We are glad to know that you liked our strategic location and the friendliness of our staff. Positive feedback like this motivates us to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything we can improve, please feel free to share with us. Warm regards, Awan. Duty Manager

Dear Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced, especially regarding the reception service and the response to the AC. Your feedback is very valuable to us, and we will immediately follow up with the relevant team to improve the quality of our services. We look forward to welcoming you back with a better stay experience in the future. If there is anything else you would like to convey, please do not hesitate to contact us. Warm regards, Awan. Duty Manager