Thank you for choosing 100 Sunset Kuta Hotel & Ballroom and for taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay. Regarding the deposit, according to hotel policy, if you lose the deposit receipt received upon check-in, the deposit will not be refundable upon check-out. This is to prevent duplicate refunds should another guest find the same receipt. We apologize for this and hope to welcome you back to 100 Sunset Kuta Hotel & Ballroom again in the near future.