Overall Ratings & Reviews Jay’s Villa Umalas

The staff was friendly and very helpful upon check in. Thank you.

Wifi goes up and down. Unfortunately, with the price I got, I couldn't get snacks and the restaurant was closed. Quite a bit noisy because there is renovation next to the room.

Old villa. Needs to be renovated. Many facilities have been damaged. Cable TV doesn't work.

Many things need to be renovated. The fan is about to come off.

Baru c/i tidak ada air, wi-fi tidak berfungsi. Setelah komplain baru di pindah kamar, tidak ada bath towel, toilet bowl air ngalir terus.

The hotel staff at check-in were friendly but after entering the room there was a problem on the TV with no programs broadcast. Needup problem. Very loud when opened. We have informed the hotel staff. We were also not offered to move rooms. Even though it was my birthday. Hoping for something special but it's not 😔.

Not according to expectations, the room was dirty, lots of dust, the villa was not well maintained and very creepy and the TV didn't turn on. I checked in 20 minutes and immediately checked out.

The villa is not comfortable, because it is not well maintained, maybe the TV entertainment is broken and there is no Netflix, the furniture is also not comfortable.

It 's really dirty. I need to ask the staff to clean the room.

Amazing! Recommended villa

Overall everything is good, the service is friendly, and the villas are still comfortable. However, it still needs a thorough renovation because of the old age of the villa and routine infrastructure checks by the maintenance team so that the villa is ready at any time.

The sound of a very melodious frog in the rain and cold night, makes you sleep soundly.

Deep lack of maintenance, needs urgent renovation.

The place is nice and comfortable. But a lot of furniture needs to be replaced and the pool has too much chlorine.

Booked for 2 night for my wedding anniversary with my husband, decided to left the villa for goods and search for another hotel. At first the lobby was empty. I have to wait 10 mins till the lady came. They change our room with reason that the room we booked was full and under maintenance. The floor was full of dust, the toilet broken, the AC sounds so loud and the room smells really bad. We got no tissues or proper amenities. When we made complaint, the management did nothing. Not even proper apologies or anything to make me and my husband feels better. I still try to be nice and wait how they will try to fix things. But till I left, there were no technicians come to fix my toilet or AC. It was an awful and horrible experiences. This place ruin the mood for such an amazing celebration as my anniversary. Supposed to be wonderful time, but this place just so bad.

The place is nice, the villa is spacious, beyond expectation.

Villa bagus tetapi perlu pembenahan lampu yang kurang terang.

Staf ramah dan susana tenang dan nyaman pas buat bersantai. Cuma tv tidak ada channel dan waktu cek innya lama. Dan kolamnya kurang terawat. Buat kamar bersih dan nyaman. Itu aja sih . Makasih

Good, beautiful, clean and makes you calm.

Kotor.. ACnya panas.. kolamnya keruh.