Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your recent visit, it is from feedback like this that we learn and use it to improve. We work hard to provide an exceptional guest experience, and in this case it was clear that we fell short. If you will give us the opportunity to earn your trust again, I can assure you that we will do our best to provide you with a great hotel experience like the many guests who have grown to love their good experiences at this hotel. Sincerely,