8.1
Very Good

From 5,108 reviews

Provided by travelers on
Cleanliness

7.9

Room Comfort

8.0

Meal

7.7

Location

8.5

Service and Facilites

8.0

People often mention about Grand Orchid Hotel Solo
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Room Space (32)
Distance to City Center (31)
Staff Friendliness (31)
Accessibility (27)
Ambiance (27)
Bedroom (27)
Surroundings (26)
Bathroom (26)
Hotel Area (22)
Check-in/out Time (21)
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Traveler Reviews Grand Orchid Hotel Solo

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40
Customer reviews
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 day(s) ago

The room is nice and clean too, not soundproof, you can still hear it from the room next door. Next time I go to Solo, I will stay here again, it's close to everything.
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F***r
icon-origin-TRAVELOKA

6.3

/10

Reviewed 3 day(s) ago

molding and almost tearing up painting on the wall. blackout with no backup generator for hours during check in.

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Muhammad F. A.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 day(s) ago

The hotel management/staff is very kind and honest and very helpful. I left my Samsung Airbuds in the room when I checked out. The management/staff contacted me and kept it until our son picked it up a few days later. I really appreciate the honesty and professionalism of the management/staff. Hopefully Grand Orchid Hotel Solo will be more successful and advance and develop.
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Lesley S.
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8.1

/10

Reviewed 2 week(s) ago

We chose this hotel because our family were staying in the Novotel next door. Grand Orchid was 3 times the normal price but it was the Idul Fitri holiday so we were lucky to still get a room. We didn't expect breakfast to be good but it was terrible so better to go across the road and have breakfast at Alamama which was worth the extra cost. The hotel location was good for us close to a reflexology place and a few good restaurants. We won't book here again and will look for a guest house next time as the Novotel was also disappointing for our family. On the positive side, it was clean and staff were friendly.
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S***n
icon-Business
Business
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8.5

/10

Reviewed 2 week(s) ago

only stayed here once, took the deluxe type 300k, quite spacious and got a sofa, the view of the 8th floor is really good... the water heater for bathing is great, no problems, but unfortunately the shower flows too fast and is too big. the bathroom is not provided with tissue, and the bathroom mat is not good, after calling, it was delivered. the unpleasant experience was: suddenly there was a flying cockroach... through the air exhaust, I chased it until I caught it and beat it with hotel slippers, then I shook it out of the room... eh.. it went into the front room instead.. wkwkwk.. really bad cockroach... the rest, the room is spacious, affordable price, friendly service, check in/out is also fast. for management, please pay more attention to the room cleanliness section, because yesterday after the room was cleaned, there was no toilet tissue, and no bathroom mat. thank you
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R***O
icon-Leisure
Leisure
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9.1

/10

Reviewed 3 week(s) ago

A hotel that is close to surrounding activities, especially when I came on the weekend, there was a spillover market with a complete Solo atmosphere.
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2 people find it helpful

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Stefanus H. T.
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Staycation
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7.8

/10

Reviewed 3 week(s) ago

Good location in the middle of the city, the downside is the lack of parking space, only enough for 6 vehicles. The breakfast menu is so-so. The coffee served is not thick enough, like in the photo, the coffee is clear. TV Channels are okay, using Indovision. The bathroom and bed are neat and clean. For the price of 1 million, the downside is the lack of parking space, breakfast is not varied enough, the coffee is not thick enough and there are not many choices of TV channels The staff service is friendly and sociable
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2 people find it helpful

ramadian m.
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Leisure
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6.2

/10

Reviewed 3 week(s) ago

Arrived at 2:30 and only got a room at 5 pm. Had to complain 3 times, got angry 2 times. The manager said he was on leave, no one could take responsibility. It's not clear that this is a hotel for check-in.
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1 people find it helpful

Accommodation's Reply
07 Apr 2025
Warm Greetings from Grand Orchid Hotel. Thank you for choosing Grand Orchid as your preferred hotel when staying in Solo, your review is very helpful for us in improving our service. We apologize for the obstacles Mr. Ramadian experienced while staying at Grand Orchid Hotel, the obstacles that Mr. Ramadian experienced will be conveyed to the Grand Orchid Hotel Management, so that in the future we can provide more satisfying service. Hopefully we can meet again with Mr. Ramadian with better service. We look forward to your reservation again at Grand Orchid Hotel -. Best regards. Septin. A (Corp Guest Relation Manager)
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Tripurnomo R.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 5 week(s) ago

The staff is friendly, the room and cleanliness are OK, the towels look less clean and white. For the deluxe type, the floor is wavy, the floorboards look like they are about to come off. Overall it's OK.
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1 people find it helpful

B***s
icon-origin-TRAVELOKA

9.4

/10

Reviewed 5 week(s) ago

All in all it's ok, the room is spacious, the location is in the city center, it's comfortable, just a little correction, the towels smelled a bit on the first day, but the next day they smelled good, I'll definitely stay here again on vacation to Solo 👍👍👍👍
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1 people find it helpful

Accommodation's Reply
20 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review that has been given to us, We apologize for the inconvenience while staying at Grand Orchid Hotel Solo, The review that you gave is very useful for us in the future. We are waiting for your reservation again at Grand Orchid Hotel Solo so that we can provide better service for you
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P***n
icon-Staycation
Staycation
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8.5

/10

Reviewed 6 week(s) ago

The response was slow, I called several times but no one answered even though I was really hungry.
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1 people find it helpful

Accommodation's Reply
20 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review that has been given to us, We apologize for the inconvenience while staying at Grand Orchid Hotel Solo, The review that you gave is very useful for us in the future. We are waiting for your reservation again at Grand Orchid Hotel Solo so that we can provide better service for you
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R***y
icon-Transit
Transit
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9.1

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly. Security is lacking.
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1 people find it helpful

T***i
icon-origin-TRAVELOKA

9.7

/10

Reviewed 7 week(s) ago

The staff is very friendly, the location is close to everywhere, on the edge of the main road, please maintain the cleanliness of the room and bathroom.
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1 people find it helpful

Accommodation's Reply
06 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review given, we are happy to hear your satisfaction during your stay at Grand Orchid Hotel Solo. Hopefully we can serve you with better service in the future, we look forward to your next reservation at Grand Orchid Hotel Solo
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ramli
icon-origin-TRAVELOKA

9.7

/10

Reviewed 8 week(s) ago

Recommend buat stay dan worth it

1 people find it helpful

Accommodation's Reply
06 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review given, we are happy to hear your satisfaction during your stay at Grand Orchid Hotel Solo. Hopefully we can serve you with better service in the future, we look forward to your next reservation at Grand Orchid Hotel Solo
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B***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 8 week(s) ago

Linen looks worn out, mold in the bathroom, FO staff, restaurant staff and even parking are friendly. Breakfast is delicious and varied especially when it's still hot. Check in & check out is fast.
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1 people find it helpful

Accommodation's Reply
06 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review given, we apologize for the inconvenience, we hope to provide better service and facilities for you in the future. We are waiting for your reservation again at Grand Orchid Hotel Solo
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S R K.
icon-Transit
Transit
icon-origin-TRAVELOKA

8.2

/10

Reviewed 9 week(s) ago

The location was very handy for me. The front desk officers needs to work on their Engglish language because there wont be just local guests. Overall it is to bridge during my stay in Solo and theres still a possibility I will visit the premisses again the next time

2 people find it helpful

Accommodation's Reply
20 Mar 2025
Warm Greetings from Grand Orchid Hotel Solo What a great review you gave us. Our goal is to always provide a special experience to our guests and receiving your feedback means a lot to us. Thank you for especially highlighting the service of our professional staff, during your stay. We are happy to know that you enjoyed your stay and appreciated all our services. We will share everything with the team as encouragement to always make better improvements. Once again, thank you for your review which will be very useful for other travelers. We sincerely hope to be able to welcome you back in the near future. Regards Septin Ambarwati Corporate Guest Relations Manager
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

Generally comfortable, strategic location
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Accommodation's Reply
06 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review given, we are happy to hear your satisfaction during your stay at Grand Orchid Hotel Solo. Hopefully we can serve you with better service in the future, we look forward to your next reservation at Grand Orchid Hotel Solo
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Muhammad Z. U.
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8.5

/10

Reviewed 10 week(s) ago

Everyone is friendly. Love the service.
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Accommodation's Reply
06 Mar 2025
Warm greetings from Grand Orchid Hotel Solo. Thank you for the review given, we are happy to hear your satisfaction during your stay at Grand Orchid Hotel Solo. Hopefully we can serve you with better service in the future, we look forward to your next reservation at Grand Orchid Hotel Solo
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Christy A.
icon-origin-TRAVELOKA

8.1

/10

Reviewed 11 week(s) ago

The room smells of cigarettes

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Danang P.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 12 week(s) ago

very friendly service, food is also quite good. keep improving
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