Dear Valued Guest, From Lakshana Solo Hotel, managed by Dafam, Thank you for choosing Lakshana Stay & Dine as your accommodation during your stay in Solo. We sincerely appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the discrepancy between your booking and the actual room received, including any malfunctioning in-room amenities. We assure you that such incidents will not occur again in the future. We remain committed to providing the best service to our guests to ensure you have a special and memorable experience. Thank you again for your feedback, and we look forward to welcoming you back again. Sincerely, Deeney Lebert, General Manager, Dafam Company