8.1
Very Good

From 10,014 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.0

Location

8.3

Service and Facilites

8.1

People often mention about Horison Sagita Balikpapan
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Distance to City Center (62)
Ambiance (58)
Bathroom (58)
Bedroom (56)
Room Space (51)
Accessibility (47)
Surroundings (44)
Staff Friendliness (44)
Taste (42)
Hotel Area (37)
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Traveler Reviews Horison Sagita Balikpapan

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Customer reviews
H***i
icon-origin-TRAVELOKA

8.2

/10

Reviewed 5 day(s) ago

The room is nice and spacious, but unfortunately the smell of the toilet spreads throughout the room so it is very disturbing. Hopefully there will be improvements in the future.
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1 people find it helpful

Lutfi R.
icon-Staycation
Staycation
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9.4

/10

Reviewed 2 week(s) ago

Staff really helpful. My towel got wet because of the pool, so I called and asked if I can change it, they really did! The room is tidy, cozy, wide, and the AC is cold, it means good. I can't count how many times I stay there, but I really like it and can't wait to stay again.

1 people find it helpful

Accommodation's Reply
16 Apr 2025
Dear Mr. Lutfi, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when you are on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Management
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Chandra M.
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

friendly staff, clean, fragrant, and good service
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Accommodation's Reply
25 Apr 2025
Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Management.
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m***i
icon-Transit
Transit
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8.5

/10

Reviewed 2 week(s) ago

Have stayed here many times. The room size is quite spacious, there have been many improvements to the bathroom since the last stay. Here, the kids like the swimming pool. The atmosphere is calm. Thanks.
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Accommodation's Reply
16 Apr 2025
Dear respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Management.
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a***r
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

It was quite an impression to stay here, strategic location.
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Accommodation's Reply
09 Apr 2025
Dear respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Management.
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G***g
icon-Leisure
Leisure
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8.5

/10

Reviewed 3 week(s) ago

In the middle of the night there was a noisy hotel staff like cleaning the floor or something, and the room door was tried to be opened, luckily our room was locked. Clean, but not as clean as the early Sagita era.
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Accommodation's Reply
09 Apr 2025
Dear respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. On behalf of the management of Horison Sagita Balikpapan, I would like to apologize for the inconvenience you have experienced during your stay at our hotel regarding the unpleasant incidents you have experienced. We would like to thank you for taking the time to write a review for us and provide suggestions that we will use as a spur to be even better. We hope to see you again soon and hopefully in our next meeting, we will be able to provide better service that you have not received so far. Warm regards, Management.
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Yayu N.
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8.8

/10

Reviewed 3 week(s) ago

near indomart just walk, only the parking access has no information on the route to the room. near the city center
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Accommodation's Reply
09 Apr 2025
Dear respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. On behalf of the management of Horison Sagita Balikpapan, I would like to apologize for the inconvenience you experienced during your stay at our hotel regarding the unavailable road signs in the parking area. We would like to thank you for taking the time to write a review for us and provide suggestions that we will use as a spur to be even better. We hope to see you again soon and hopefully in our next meeting, we can provide better service that you have not received so far. Warm regards, Management.
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Y***i
icon-Business
Business
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6.7

/10

Reviewed 3 week(s) ago

The room is quite dusty, under the bed there is a bottle of drink from a previous guest. The phone does not work to contact the restaurant and receptions.
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Accommodation's Reply
09 Apr 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. On behalf of the management of Horison Sagita Balikpapan, I would like to apologize for the inconvenience you caused during your stay at our hotel regarding the disappointing cleanliness of our hotel rooms. We would like to thank you for taking the time to write a review for us and provide suggestions that we will use as a spur to be even better. We hope to see you again soon and hopefully in our next meeting, we can provide better service that you have not received so far. Warm regards, Management.
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S***i
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Leisure
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9.1

/10

Reviewed 3 week(s) ago

The hotel staff is friendly, the hotel environment is clean, the staff is fast.
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Accommodation's Reply
09 Apr 2025
Dear respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Management.
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F***i
icon-Leisure
Leisure
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5.9

/10

Reviewed 5 week(s) ago

Requested a non-smoking room but got a smoking room. Even though it was sprayed, there was still a smell of smoke.
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Accommodation's Reply
26 Mar 2025
Dear Mr. Fahri, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this, and we would like to thank you for your suggestions/input. However, please note that our Business room type is a smoking room area, while non-smoking rooms are available in the Executive type. If you are still interested in staying at our hotel, we hope we can help and we are ready to be contacted again. We await your return. Thank you. Warm regards,. Selvy Anggraeni.(fo coordinator)
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Siti J. I.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

All great. From the service, the cleanliness of the hotel is extraordinary.
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2 people find it helpful

Accommodation's Reply
26 Mar 2025
Dear Respected Mrs. Siti, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Selvy Anggraeni.(fo coordinator)
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Siti J. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Friendly staff, clean rooms, strong water, spacious parking lot. If I go to BPP, I will definitely stay here again. Great.
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1 people find it helpful

Accommodation's Reply
26 Mar 2025
Dear Respected Mrs. Siti, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Selvy Anggraeni.(fo coordinator)
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Nurul m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

The room is really nice, I like it. But why hasn't the food in the restaurant changed since 2023? I've checked in too, got breakfast with slightly mushy yellow rice. For white rice, it's still okay if the texture is mushy. For fried rice and yellow rice, I think it's not quite right. Hopefully it can be better in the future. Apart from that, all the services are really good, because in my opinion many people don't really care about the room, but because the food is delicious, people keep checking in again. Hopefully my input can be constructive. Thank you very much in advance. Sorry if there are any wrong words.
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3 people find it helpful

Accommodation's Reply
26 Mar 2025
Dear Mrs. Nurul, Warm greetings from Horison Sagita Balikpapan,. In response to your dissatisfaction regarding the above when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this, and we would like to thank you for your suggestions/input regarding the rice that did not meet your expectations, we would also like to thank you for this input so that in the future we can improve the quality of the food we serve. If you are still willing to stay at our hotel, we hope we can help and we are ready to be contacted again. We await your return, Sir/Madam. Thank you. Warm regards,. Selvy Anggraeni.(fo coordinator)
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5.7

/10

Reviewed 6 week(s) ago

The room is really bad, it looks like there is no maintenance at all, I asked for a room upgrade and paid more, but it turns out the water is yellow and makes you itchy, right? ⭐3 again, this is the same as Reddorz, Reddorz is clean, no wonder it's quiet
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2 people find it helpful

Accommodation's Reply
26 Mar 2025
Dear Sir/Madam. Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenation. We do this of course in order to maintain the comfort of our guests who come. If you are still interested in staying at our hotel, we hope we can help and we are ready to be contacted again. We await your return. Thank you. Warm regards, Selvy Anggraeni.(fo coordinator.
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Robiatul A.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

The bathroom needs maintenance, the faucet is a little leaky in room 216. Overall it is still quite comfortable, the AC is still cold, there is a coffee maker and a small sofa that can be an extra bed. That is what is considered to stay here. The food is quite varied, if it is a matter of taste, it is a matter of taste.
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1 people find it helpful

Accommodation's Reply
26 Mar 2025
Dear Mrs. Robiatul, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenations. We do this of course in order to maintain the comfort of our guests who come. If you are still willing to stay at our hotel, we hope we can help and we are ready to be contacted again. We await your return. Thank you. Warm regards, Selvy Anggraeni. (fo coordinator)
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.2

/10

Reviewed 9 week(s) ago

The toilet is not very clean, the water sometimes goes off and the tap leaks 😅
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2 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear Sir/Madam. Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this matter, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenation. We do this of course in order to maintain the comfort of our guests who come. If you are still interested in staying at our hotel, we hope we can help and we are ready to be contacted again. We await your return, Sir/Madam. Thank you. Warm regards,. Timur Nugrahatama.(General Manager)
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T***q
icon-Business
Business
icon-origin-TRAVELOKA

6.6

/10

Reviewed 9 week(s) ago

The water facilities still smell of drilled well water, the mattress is curved, ordered 1 bed but provided 2 beds
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1 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear Sir/Madam. Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this matter, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenation. We do this of course in order to maintain the comfort of our guests who come. If you are still interested in staying at our hotel, we hope we can help and we are ready to be contacted again. We await your return, Sir/Madam. Thank you. Warm regards,. Timur Nugrahatama.(General Manager)
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Widya M.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 9 week(s) ago

Clean environment, rooms are always cleaned every day
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Accommodation's Reply
04 Mar 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Timur Nugrahatama.(General Manager)
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B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 10 week(s) ago

It's very comfortable to stay here, strategic location, close to everything.
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1 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay, We are happy for the satisfaction and comfort that you feel when staying at our hotel, hopefully we can continue to maintain and improve our services. We also hope that you can make our hotel a comfortable place to stay when on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm Regards, Timur Nugrahatama.(General Manager)
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.0

/10

Reviewed 11 week(s) ago

Ufff, the cleanliness is very lacking now, I'm really disappointed, it's uncomfortable to sleep because of these animals🥹 so my body itches, the first time I entered the room it smelled really bad, it would be nice to spray some air freshener, please improve the cleanliness of the room😞
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1 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, for your dissatisfaction during your stay at our hotel, I as the management of Horison Sagita Balikpapan apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards,. Timur Nugrahatama.(General Manager)
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