Dear Mr. Fahri, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above when staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to apologize profusely for this, and we would like to thank you for your suggestions/input. However, please note that our Business room type is a smoking room area, while non-smoking rooms are available in the Executive type. If you are still interested in staying at our hotel, we hope we can help and we are ready to be contacted again. We await your return. Thank you. Warm regards,. Selvy Anggraeni.(fo coordinator)