Dear Guest, Thank you for the review that you have given to our Hotel. First of all, we apologize for the inconvenience that you experienced during your stay at Hotel Orchardz Industri. For the less than friendly service from our staff, we as the management immediately followed up by re-training all of our staff so that it will not happen again in the future. Once again, we apologize for the inconvenience that occurred. Management of Orchardz Industri