Amaroossa Grande Bekasi

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Overall Ratings & Reviews Amaroossa Grande Bekasi

Traveloka (10.077)
Other sources (53)
8,5
Very Good
From 10.077 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,2

Location

8,8

Service and Facilites

8,6

People often mention about Amaroossa Grande Bekasi
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Room Space (123)
Ambiance (117)
Staff Friendliness (115)
Accessibility (112)
Bedroom (112)
Bathroom (110)
Distance to City Center (105)
Hotel Area (99)
Variety (97)
Taste (91)
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Traveler Reviews Amaroossa Grande Bekasi

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Customer reviews
F***h
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Business
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9,1
/10
Reviewed 7 day(s) ago
That's a good place, nice food, comfortable, and the cheapest price.
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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Iswahyudi W.
icon-Business
Business
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10,0
/10
Reviewed 2 week(s) ago
friendly staff and spacious rooms, delicious food and cold AC
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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N***a
icon-Staycation
Staycation
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9,3
/10
Reviewed 2 week(s) ago
This was my first time staying at this hotel. While the hotel looks nice, the parking lot is small and cramped. Please pay more attention to the room. The bed sheets weren't very clean, but luckily housekeeping helped change them. This is my first time experiencing a hotel like this 🙃 There are lots of stories to tell.
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1 people find it helpful
Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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H***i
icon-Staycation
Staycation
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8,5
/10
Reviewed 3 week(s) ago
Many of the cars were damaged, such as cupboard doors that wouldn't close, cracked sinks, wallpaper that was starting to peel, and scratched cupboard equipment, dirty carpets but all the facilities were complete, and the food was delicious and had lots of choices.
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Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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Sondang M. R. L. T.
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Staycation
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9,7
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, clean, and comfortable. The service staff is very friendly and responsive. If I'm not mistaken, her name is Ms. Fitri. Thank you for quickly opening the door, even though we were quite far away, and helping bring in the food. Basically, even though the food didn't taste right, if you covered it with kindness, everything was delicious. Thank you, Ms. Fitri 🙏
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1 people find it helpful
Accommodation's Reply
22 Dec 2025
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
friendly and great security...receptionist not very active
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1 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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Christyn
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The staff is friendly and the hotel is close to everything, from the mall to the gas station, and it's convenient.
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Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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a***i
icon-Staycation
Staycation
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9,7
/10
Reviewed 3 week(s) ago
Please replace or repair the carpet in the room so that it doesn't look and appear dirty.
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Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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markcon a.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
Hotel with good facilities in the West Bekasi area
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1 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive review of our hotel. We are extremely proud to have provided you with the best service and amenities. Our excellent location, comprehensive facilities, diverse food and beverage options, and attentive service from our staff will undoubtedly make your stay a memorable one. We look forward to welcoming you again in the future. Sincerely, Hendra Gunawan, Shift Manager
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H***I
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
Check in must be on time because sometimes when you come from out of town there is work that requires you to take a bath. Store your belongings. Then always check the cleanliness of the room for leaking facilities and if there are any that cannot be used for fear of electric shock.
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Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Warm greetings from Amarusa Grand Bekasi Hotel. Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. We strive to always provide memorable experiences for all our guests. However, we understand that this time we were unable to meet your expectations. We apologize for any inconvenience caused. Your feedback is of utmost importance to us, and we have forwarded it to the relevant team for immediate action. We hope to welcome you back to our hotel again, and we are committed to making your next stay even better and more enjoyable. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Duty Manager
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B***u
icon-Transit
Transit
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9,4
/10
Reviewed 6 week(s) ago
All staff are friendly from security, FO, and HK 🙏
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Thank you for choosing to stay at Amaroossa Grand Bekasi and for your positive review of our hotel. We are delighted to provide you with the best services and facilities. Our convenient location, comprehensive amenities, varied food and beverage menu and impressive service from our staff will surely make your experience a memorable one. We look forward to welcoming you back again. Best regards, Hendra Gunawan, Resident Manager
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V***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
First time staycation at Amarosa, very satisfied, the room is very nice, the service is all friendly
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Accommodation's Reply
10 Dec 2025
Dear Valued Guests, Thank you for choosing Amarusa Grand Bekasi Hotel for your stay and for your positive reviews. We are delighted to have provided you with the best service and amenities. Our convenient location, comprehensive facilities, diverse food and beverage options, and exceptional service from our staff will undoubtedly make your experience memorable. We look forward to welcoming you again. Sincerely, Hendra Gunawan, Front Office Manager
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Teofany D. F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Never get bored if you staycation at Hotel Casa Amarossa Grande Bekasi 😁
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you so much for your wonderful review. We're delighted to hear that you had a comfortable and pleasant stay, especially during a challenging time. Our team takes pride in providing caring service, and your kind words mean a lot to us. Currently we have made comprehensive improvements to service and quality. We hope to serve you again and provide a pleasant experience during your stay, we also trully appreciate for your choosing Amaroossa Grande Hotel Bekasi. Sincerly, Hendra Gunawan (Hendra) Duty Manager
S***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Please help me clean the corridor to the room so it looks cleaner
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Greetings! Grand Bekasi Amarsa Hotel would like to express our sincere gratitude for your valuable feedback. We strive to provide memorable experiences for all our guests. We apologize for any inconvenience caused. We have forwarded your feedback to the relevant department and will address it immediately. We hope to welcome you back soon. We will do our best to make your next stay even more pleasant and enjoyable. Please let us know if you plan to stay with us again. We will do our utmost to provide you with the best service. Sincerely, Hendra Gunawan, Operations Manager
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Randi m.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Spacious rooms, clean bathrooms, plenty of food choices, fast Wi-Fi. Only the carpets in the rooms and lobby need updating.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Amarusa Grand Bekasi Hotel would like to express our deepest gratitude for your feedback. We appreciate you taking the time to share your experience during your stay with us. We strive to provide every guest with a memorable experience. However, we acknowledge that on this occasion, we were unable to fully meet your expectations. We apologize for any inconvenience caused. Your feedback is our top priority and has been forwarded to the relevant team for immediate action. We sincerely hope to welcome you back to our hotel again, and we are committed to making your next stay an even better and more enjoyable experience. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Hotel Manager
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N***a
icon-Staycation
Staycation
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6,5
/10
Reviewed 8 week(s) ago
The sheets have lots of dirty stains, I only uploaded 2 as examples.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Amarusa Grand Bekasi Hotel would like to express our deepest gratitude for your feedback. We appreciate you taking the time to share your experience during your stay with us. We strive to provide every guest with a memorable experience. However, we acknowledge that on this occasion, we were unable to fully meet your expectations. We apologize for any inconvenience caused. Your feedback is our top priority and has been forwarded to the relevant team for immediate action. We sincerely hope to welcome you back to our hotel again, and we are committed to making your next stay an even better and more enjoyable experience. Please let us know if you plan to return so that we can provide you with the best possible service. Sincerely, Hendra Gunawan, Hotel Manager
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Imelasari K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 10 week(s) ago
maintenance need to be attended, because considering Amarossa is a hotel with a lot of carpets and velvets around, they need to vacuum every now and then. Lobby and room area are very dusty sadly, and my room has 2 broken lamps, 1 broken water heater and very dirty window. I have stayed in other chain of Amarossa, this by far is the worse chain.
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 11 week(s) ago
The staff is friendly, the rooms are comfortable.
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T***a
icon-Leisure
Leisure
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10,0
/10
Reviewed 11 week(s) ago
very very recommended good for review
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D***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
A fun place in the center of Bekasi, with toll access and next to the mall. Fun. Comfortable hotel. That's why there are so many variations.
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