Horison Ultima Ratu Serang
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Overall Ratings & Reviews Horison Ultima Ratu Serang
Traveloka (3.892)
8,4
Very Good
From 3.892 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,3
Meal
8,3
Location
8,5
Service and Facilites
8,4
People often mention about Horison Ultima Ratu Serang
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Staff Friendliness (63)
Distance to City Center (61)
Bedroom (56)
Taste (56)
Variety (54)
Ambiance (53)
Hotel Area (51)
Bathroom (48)
Family Friendly (46)
Accessibility (43)
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Traveler Reviews Horison Ultima Ratu Serang
Number of reviews per page
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40
Customer reviews
D***s
Staycation
8,8
/10
Reviewed 2 week(s) ago
The hotel is clean, the service is good, the food is also delicious. There are also many places to eat around the hotel with various choices.
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Accommodation's Reply
24 Dec 2025
Dear Mr./Ms. D*s, This is a message from Horizon Ultima Ratu Serang Hotel expressing our gratitude for taking the time to write a compliment and share your experience staying at our hotel. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
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FR
Ferdi R.
10,0
/10
Reviewed 3 week(s) ago
The staff was friendly, and everyone was pleasant. The loud music from across the hotel made it hard for me to sleep.
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Accommodation's Reply
24 Dec 2025
Dear Mr. Ferdie R., This is a brief message from Horizon Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at Horizon Ultima Ratu Serang. We are sorry you had to experience this and we fully understand your disappointment. Therefore, we apologize for the inconvenience caused by the loud music coming from across the street from our hotel. We sincerely hope to welcome you back to Horizon Ultima Ratu Serang again. Sincerely, Dede Fahruroji, General Manager
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IS
Ichsan S. D.
Business
9,7
/10
Reviewed 3 week(s) ago
This hotel is excellent. The staff is very friendly. Breakfast is delicious. The location isn't right in the city center, but it's not far from the city center, so it's not too noisy. It's close to food vendors in the evening. The rooms are comfortable. The only downside is that the building seems poorly maintained.
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Accommodation's Reply
24 Dec 2025
Dear Mr. Isshan D, Greetings from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to share your appreciation and experience during your stay at Horison Ultima Ratu Serang Hotel. We are committed to continuously improving our services and products to ensure all guests are satisfied. We hope to welcome you back to stay with us again in the future. Sincerely, Dede Fahruroji, General Manager
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Y***Y
Business
10,0
/10
Reviewed 6 week(s) ago
👌Okay, suitable for manasik events
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Accommodation's Reply
09 Dec 2025
Dear Y*Y, Warmest regards from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your visit to Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests who stay at Horison Ultima Ratu Serang. We sincerely hope to welcome you back again in the future. Best regards, Dede Fahroji, General Manager
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Sofwan P. R.
Leisure
10,0
/10
Reviewed 6 week(s) ago
Stayed here for a family wedding. The hotel is child-friendly and offers a variety of amenities that little ones will love, including swimming and playing in the provided playground. There's a spacious and clean parking area.
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Accommodation's Reply
20 Nov 2025
Dear Mr. Sofwan, Best regards from Horison Ultima Ratu Serang Thank you for taking the time to capture your impressions and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the utmost satisfaction of all our guests. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager
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Verified Traveler
8,4
/10
Reviewed 6 week(s) ago
Satisfactory but the taste of the food needs to be improved
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Accommodation's Reply
20 Nov 2025
Dear Ladies/Gentlemen, Warmest regards from Horison Ultima Ratu Serang Thank you for taking the time to write a review and share your experience during your stay at Horison Ultima Ratu Serang. We are committed to continuously improving our services and food products to ensure the satisfaction of all our guests. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager
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R***a
6,9
/10
Reviewed 7 week(s) ago
What needs to be improved is the cleanliness of the carpet on the floor, the food is quite tasty and varied and suits the palate, the ambiance and spacious room are suitable for families with small children, unfortunately when the carpet is not clean it becomes annoying
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Accommodation's Reply
16 Nov 2025
Dear Ms. R*a, Best regards from Horison Ultima Ratu Serang Thank you for taking the time to write a review of your experience at Horison Ultima Ratu Serang. We understand your disappointment regarding the unclean carpets and therefore apologize for the inconvenience. We have discussed your valuable information with the relevant department to improve our services in the future. We sincerely hope that you will return to use our services again and hope that your visit will be an even better experience. Best regards, Dede Fahruroji, General Manager
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M***d
10,0
/10
Reviewed 8 week(s) ago
friendly staff, good service, lots of food variety, clean swimming pool
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Accommodation's Reply
16 Nov 2025
Dear Ladies/Gentlemen, M*d, Warmest regards from Horison Ultima Ratu Serang Thank you for taking the time to capture your memories and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager
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F***n
Staycation
8,3
/10
Reviewed 9 week(s) ago
The WiFi is very bad, the hotel is just ordinary, when I wanted to check in it was already 2 o'clock and when I proposed, they said he wasn't ready yet
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Accommodation's Reply
31 Oct 2025
Dear F*n, Best regards from Horison Ultima Ratu Serang Thank you for taking the time to share your feedback regarding your stay at Horison Ultima Ratu Serang. We are sorry that you experienced issues with the Wi-Fi signal and that the room was not ready when you checked in, and we fully understand your disappointment. We apologize for the inconvenience. We have discussed your valuable feedback with the relevant department to ensure that this does not happen again in the future. We sincerely hope to welcome you back again and we are sure that your next visit will be even better. Sincerely, Dede Fahroji, General Manager
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ru
ratu u. r.
Staycation
8,5
/10
Reviewed 11 week(s) ago
Arrived before check-in time. Because the room was ready so you can move in straight away. The room is large, twin beds can be combined if requested. Toothbrush, soap, shampoo are standard. The room door is a bit loose, but it's okay, it's still safe. The TV is not smart, there are few channels, maybe because you chose a standard room. There is a swimming pool for children and adults. Incidentally, I booked a room without breakfast so I can't review it. There are many food vendors around the hotel, it's very easy if you want to buy snacks. Weekends can get a price of around 500 without breakfast. So far so good 👍
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Accommodation's Reply
22 Oct 2025
Dear Mr. Ratu U.R., Warmest regards from Horison Ultima Ratu Serang Thank you for taking the time to capture your impressions and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests who stay at Horison Ultima Ratu Serang. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager
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D***i
Staycation
6,9
/10
Reviewed 11 week(s) ago
Pay more attention to the cleanliness of the food served. I found a vegetable lontong dish in one of the dishes that I didn't eat. Quality control ensures the food is safe and clean.
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Accommodation's Reply
22 Oct 2025
Dear Directors, It is with great pleasure that we extend our warmest wishes to Horison Ultima Ratu Serang. Thank you for visiting Horison Ultima Ratu Serang. We are sorry that you enjoyed our Lontong Sayul (Rice Cake) and we fully understand your disappointment. We apologize for any inconvenience this may have caused. We have conveyed your valuable feedback to the relevant department and are taking steps to prevent this from happening again. We would be grateful if you would have the opportunity to return to our hotel. We hope that your next visit will be even more pleasant. Thank you, General Manager Dedefa Lodge
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B***y
Business
10,0
/10
Reviewed 13 week(s) ago
Comfortable and close to the city center, thank you for staying here for 8 nights.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Mr./Mrs. B*y, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji. General Manager
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R***i
8,5
/10
Reviewed 14 week(s) ago
Ok for business trip, complete and delicious breakfast.
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Accommodation's Reply
26 Sep 2025
Dear Mr./Mrs. R*i, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager
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Verified Traveler
Business
10,0
/10
Reviewed 15 week(s) ago
For large-scale events, the hotel facilities are adequate, the ballroom is quite large, and the yard is also spacious.
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Sir/Madam, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager
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R***a
Business
8,3
/10
Reviewed 16 week(s) ago
There are lots of mosquitoes. And the room is a bit dark/dim."
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Accommodation's Reply
11 Sep 2025
Dear valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to share your experience during your stay at Horison Ultima Ratu Serang. We apologize for the inconvenience caused by mosquitoes and the rather dark room lighting. It is our responsibility to always improve our services and products continuously for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management.
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Z***a
8,5
/10
Reviewed 17 week(s) ago
Strategic location, friendly staff, asked to change rooms because the AC was not cold, it was immediately followed up
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Accommodation's Reply
12 Sep 2025
Dear Mr. / Mrs. Z*a, Warm greetings from Horison Ultima Ratu Serang. Thank you for taking the time to provide a review of your visit to Horison Ultima Ratu Serang. We regret that you experienced discomfort during your stay due to technical issues with the AC and we fully understand your disappointment, therefore we apologize for this inconvenience. We have discussed your valuable input with the relevant Department, so that a similar incident will not happen again in the future. We always look forward to your return and we assure you that your next visit will be even better. Best regards, Horison Ultima Ratu Serang Management
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S***i
Staycation
9,7
/10
Reviewed 18 week(s) ago
Wow, it's so comfortable, I definitely want to come here every weekend.
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Accommodation's Reply
12 Sep 2025
Dear Mr./Ms. S*i, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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r***a
Transit
10,0
/10
Reviewed 19 week(s) ago
The staff informed me that the lights inside the car cabin were on and helped me turn them off without me having to get out of the room.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. r*a, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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MN
Mukti N.
10,0
/10
Reviewed 19 week(s) ago
The hotel staff is friendly, the service is good, the rooms are nice and spacious, the location is strategic, there are lots of culinary options, the breakfast is delicious and varied, it's really cool.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr. Mukti N, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management
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S***a
Business
9,4
/10
Reviewed 21 week(s) ago
The service is top-notch, and the room facilities could be upgraded. When I stayed, the door locked itself, requiring a hotel employee to break it open. The hot shower automatically heats up, perfect for the rainy season. The temperature cannot be adjusted. But overall, it's still worth a return visit.
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Accommodation's Reply
19 Aug 2025
Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager
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Number of reviews per page
20
40
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