8.8
Very Good

From 3,707 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.4

Location

8.9

Service and Facilites

8.9

People often mention about Grand Zuri Kuta Bali
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Staff Friendliness (22)
Ambiance (17)
Accessibility (16)
Room Space (16)
Bedroom (16)
Distance to City Center (14)
Check-in/out Time (14)
Bathroom (14)
Surroundings (13)
Family Friendly (13)
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Traveler Reviews Grand Zuri Kuta Bali

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Customer reviews
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Richard T.
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6.9

/10

Reviewed 2 day(s) ago

very noisy sleep, lots of running feet until 02.00.
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A***a
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Leisure
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10.0

/10

Reviewed 5 day(s) ago

Awesome, close access to anywhere you want, friendly staff, comfortable rooms🙏🏻🙏🏻
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Irma R.
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9.1

/10

Reviewed 7 day(s) ago

Strategic location, comfortable room... the only downside is that the bidet doesn't have a strong water flow.
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A***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

Good service and cleanliness, close to tourist attractions.
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G***t
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Leisure
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9.1

/10

Reviewed 2 week(s) ago

Actually everything was fine, only the room was cleaned on the last day of our stay but the AC was not cold again. The previous night it had been set to cold, for some reason on the last day of our stay it was not cold again. But the service response was very good.
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Accommodation's Reply
11 Apr 2025
Dear Valued Guest, Thank you for your positive review of our services. We are very pleased to hear that you enjoyed most of your stay. We apologize for the inconvenience you experienced with the air conditioning in your room on the last day of your stay. We will immediately follow up on this issue with our maintenance team to ensure that the air conditioning is functioning properly in all rooms. We will conduct a thorough inspection to identify the cause of the problem and take necessary steps to prevent it from happening again in the future. We appreciate your feedback as it helps us improve the quality of our services. We look forward to welcoming you back to our hotel in the future for a more enjoyable stay. Warm regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali
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Christina D.
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Leisure
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8.8

/10

Reviewed 8 week(s) ago

The place is suitable for family to stay. Good food and friendly staff
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1 people find it helpful

Accommodation's Reply
07 Mar 2025
Dear Christina D, Thank you for taking the time to leave a review. We are very pleased to know that you enjoyed our food and the service of our staff. Your satisfaction is our priority. We look forward to welcoming you back in the future. Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali
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M***d
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Transit
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10.0

/10

Reviewed 8 week(s) ago

the hotel is clean and the staff are friendly
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Accommodation's Reply
07 Mar 2025
Dear Valued Guest, Thank you for your wonderful review! We are glad you enjoyed your stay at our hotel. We look forward to welcoming you back for your next visit. Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali
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G***s
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Transit
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9.1

/10

Reviewed 9 week(s) ago

Always had a geat experience staying in Grans Zuri. Tried the Junior Suite and the Kids loved it. Definetely will come back

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Accommodation's Reply
07 Mar 2025
Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear you consistently have a great experience at Grand Zuri Kuta Bali. It's especially rewarding to know that your children enjoyed the Junior Suite. We strive to create memorable experiences for all our guests, and it's fantastic to hear that we succeeded in making your family's stay so enjoyable. Your positive feedback about the Junior Suite and your children's happiness means a great deal to our team. We truly appreciate your loyalty and are delighted that you plan to return. We look forward to welcoming you and your family back to Grand Zuri Kuta Bali for another fantastic stay. Please don't hesitate to reach out to us directly if there's anything we can assist you with in the future. Warm regards, Dedy Sumardi General Manager Grand Zuri Kuta Bali
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Elly T.
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Leisure
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9.4

/10

Reviewed 13 week(s) ago

A child-friendly hotel.. very suitable for a family vacation here.. Strategic location near Kuta beach
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Accommodation's Reply
31 Jan 2025
Dear Elly T. Thank you for your wonderful review! We are so happy to hear that you and your family enjoyed your stay at our hotel. We always strive to create a child-friendly atmosphere and provide family-friendly facilities. Our strategic location near Kuta Beach is indeed one of the advantages we offer. We look forward to welcoming you and your family back again in the future for an unforgettable vacation experience. Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali
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Y***f
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Business
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9.4

/10

Reviewed 13 week(s) ago

In terms of hotel facilities, I think it's OK, although the breakfast variety is lacking and the hotel's location is in a congested area at certain times.
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1 people find it helpful

Accommodation's Reply
31 Jan 2025
Dear Guest, Thank you for your valuable review regarding your stay at our hotel. We are very pleased to hear that you were impressed with the facilities we provide. We apologize for any inconvenience you may have experienced regarding our breakfast variety. Your feedback is very important to us, and we will immediately follow up with our culinary team to improve the variety of breakfast menus we offer. We will strive to provide more diverse and appetizing choices in the future. Once again, thank you for your review. We look forward to welcoming you back to our hotel in the near future and providing an even better experience. Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali
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diyan M.
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8.3

/10

Reviewed 16 week(s) ago

Not soundproof, room is too small,
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1 people find it helpful

Accommodation's Reply
10 Jan 2025
Dear Diyan M, Thank you for your review. We are very sorry to hear that your room was not soundproof. We will immediately check the soundproofing condition of the room and make improvements if necessary. We hope you will give us the opportunity to provide a better stay experience in the future. Best regards, Dedy Sumardi. General Manager Grand Zuri Kuta Bali
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G***t
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10.0

/10

Reviewed 21 week(s) ago

most suitable and fitting if you want to stay and vacation in Bali.
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+2

2 people find it helpful

Accommodation's Reply
07 Dec 2024
Dear Guest, Thank you for your positive review! We are very happy to hear that you enjoyed your stay at Grand Zuri Kuta Bali. We look forward to welcoming you back in the future. Warm regards, Dedy Sumardi. General Manager Grand Zuri Kuta Bali
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bidah a.
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Staycation
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10.0

/10

Reviewed 21 week(s) ago

It's a nice hotel, over all good, we'll be back again. Nice grand zuri 👍👍

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Accommodation's Reply
07 Dec 2024
Dear Bidah A, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at Grand Zuri Kuta Bali. It's always our pleasure to provide our guests with a comfortable and enjoyable experience. We look forward to welcoming you back again soon! Sincerely, Dedy Sumardi General Manager Grand Zuri Kuta Bali
A***a
icon-origin-TRAVELOKA

9.7

/10

Reviewed 29 week(s) ago

Comfortable, clean and quality rooms, unfortunately there are no ashtrays in the smoking area.
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Accommodation's Reply
11 Oct 2024
Dear Mr. Aditya, Thank you for your positive review of our room. We are very happy to hear that you feel comfortable and satisfied with the cleanliness of the room. We also thank you for your feedback. Regarding the ashtray in the smoking room, we provide this item by request so we do not provide it directly in the room. Once again, thank you for your review and your feedback is very valuable for us to continue to improve our services. We look forward to welcoming you back again. Warm Regards, Dedy Sumardi. General Manager.
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Marwan S.
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10.0

/10

Reviewed 32 week(s) ago

The rooms are large, clean and friendly.
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1 people find it helpful

Accommodation's Reply
20 Sep 2024
Dear Marwan S, Thank you for your positive review of our room! We are very happy to hear that you feel comfortable and satisfied with the comfort and cleanliness of the room we provide. Our team always strives to provide the best service for every guest, and feedback like this is very valuable for us to continue to improve the quality of service. See you again at Grand Zuri Kuta Bali! Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali.
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a***a
icon-Leisure
Leisure
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10.0

/10

Reviewed 33 week(s) ago

The right choice. For family vacation.
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1 people find it helpful

Accommodation's Reply
20 Sep 2024
Dear Guest, Thank you very much for your positive review! We are very happy to hear that Grand Zuri Kuta Bali is the right choice for your family vacation. Our team always strives to provide the best service so that every guest feels comfortable and satisfied. See you on your next visit! Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali.
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a***a
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10.0

/10

Reviewed 33 week(s) ago

Strategic location. Friendly and helpful staff. Clean rooms. Good breakfast.
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1 people find it helpful

Accommodation's Reply
20 Sep 2024
Dear Guest, Thank you for your positive review of Grand Zuri Kuta Bali! We are very happy to hear that you enjoyed our strategic location, friendly staff, clean rooms, and delicious breakfast. Your review is a motivation for us to continue providing the best service to all our guests. We look forward to welcoming you back in the near future. Best regards, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali.
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P***a
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9.4

/10

Reviewed 33 week(s) ago

The location is good and the hotel is clean.
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1 people find it helpful

Accommodation's Reply
20 Sep 2024
Dear Guest, Thank you for your positive review of Grand Zuri Kuta by ZHM. We are very happy to hear that you enjoyed the location and cleanliness of our hotel. We are committed to providing an exceptional stay experience to all of our guests, and we will continue to strive to improve the quality of our services. Should you have any further questions or suggestions, please do not hesitate to contact us. Thank you again for your review! Sincerely, Dedy Sumardi. General Manager. Grand Zuri Kuta Bali.
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L Budhi Y.
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Business
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9.4

/10

Reviewed 37 week(s) ago

Clean and comfortable hotel saddle Yana. Good and nice layout.
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Accommodation's Reply
12 Aug 2024
Dear Budhi, Thank you for taking time in sharing your comments following your recent stay at Grand Zuri Kuta Bali. It is great to hear that you have enjoyed your stay and that you found our overall service and facilities to your satisfaction. We do hope that your great vacation will lead you back on your next visit to Grand Zuri Kuta Bali. Best Regard, Dedy Sumardi General Manager
franky
icon-origin-TRAVELOKA

9.4

/10

Reviewed 37 week(s) ago

Comfortable, friendly service, fast, and there is a drop pickup from and to the airport.
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1 people find it helpful

Accommodation's Reply
12 Aug 2024
Dear Franky, Thank you for taking time in sharing your comments following your recent stay at Grand Zuri Kuta Bali. It is great to hear that you have enjoyed your stay and that you found our overall service and facilities to your satisfaction. We do hope that your great vacation will lead you back on your next visit to Grand Zuri Kuta Bali. Best Regard, Dedy Sumardi General Manager
Number of reviews per page
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