Overall Ratings & Reviews Life Emerald Hotel Surabaya

According to the budget, the facilities are quite good. Parking area is lacking.

Friendly staff, next time I will stay here again.

hotel staff & security are friendly

the service is good. the staff is friendly

Parking area is not enough for cars, so you have to park on the highway, for motorbikes it's ok, the others are ok

Pretty good and ok for those on a low budget

good, very steady, quite comfortable

Nice reception, good service, adequate facilities, close to everywhere, close to gas station

Friendly staff helps check-in even at night. The facilities are cool, cool, the shower makes it hot. Clean. Next time you check-in, don't hesitate to check in here.

The rooms are clean & the staff is friendly.

The room was not very clean to the point that I had to tell the receptionist to ask for it to be cleaned again. And I asked for a large bed to be put together, but they couldn't refuse.

Good, service is also good. 2 nights there.

The security guard doesn't care about the guest's belongings. They just look at them. Maybe because it's not a starred hotel, everything is below standard.

Quiet, safe atmosphere. Strategic location. Friendly staff.

100% for you guys, the staff are friendly from the cleaning, receptionist, and security guard. They are also very friendly. You can upgrade the room. The men with glasses can help you. Thank you for finding one that suits your taste. The wifi is safe, only the towels are starting to be updated. According to others, room 011 is really good. Next time I'll stay at LG in Syah Allah.

Close to the city center. Check in/out service is very faster.

The shower is problematic. The AC is not cold. The TV doesn't have Netflix.

Here, for the facility to borrow cutlery, you have to buy it. Plastic spoons and forks cost 5000. There is no free loan and must be paid immediately. Can't wait after check out, instead they charge it to the room even though it's already night, it's surprising even though you should have called first to be more polite in charging it. Please fix it

Hotel staff is friendly, rooms are clean

Many people say that the staff is not friendly. But when I stayed here, they were friendly. The facilities are also okay. The room is clean, not dirty.