Traveloka (2,540)
8.3
Very Good
From 2,540 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
7.8
Location
8.3
Service and Facilites
8.3
People often mention about eL Hotel Malang
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Staff Friendliness (12)
Bedroom (12)
Ambiance (11)
Bathroom (10)
Accessibility (9)
Wifi (9)
Surroundings (8)
Check-in/out Time (8)
Hotel Area (8)
Taste (8)
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Traveler Reviews eL Hotel Malang
Number of reviews per page
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40
Customer reviews
B***e
8.5
/10
Reviewed 2 week(s) ago
Not bad for a short vacation.
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Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager
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M***d
Leisure
9.1
/10
Reviewed 3 week(s) ago
The food is quite complete, if it runs out, it is refilled without any calculation, the restaurant is near the pool and there are clowns entertaining the children, everyone becomes even happier.
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2 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager
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M***a
Staycation
9.7
/10
Reviewed 5 week(s) ago
Need to add green trees around the outside of the window... So it's fresh...
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Accommodation's Reply
02 Apr 2025
Dear Sir/Madam. Warmest greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, your suggestions and input are clearly very much our concern and we guarantee that we will do everything to improve these things for a pleasant stay experience. We look forward to your next arrival at el hotel Malang. Warmest regards. Tovid Agus Ivandi. Hotel Manager.
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r***l
10.0
/10
Reviewed 8 week(s) ago
This is the 3rd time I have stayed here, the hotel is quiet, comfortable and easy to access because it is on the main road of Batu Malang.
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1 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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G***t
8.5
/10
Reviewed 15 week(s) ago
A 3 star hotel with service that I think is very good, clean and recommended to support our traveling hobby😉
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4 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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D***s
8.1
/10
Reviewed 15 week(s) ago
In the future, it can be further improved, especially the room keys can be upgraded.
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Accommodation's Reply
10 Jan 2025
Dear Sir/Madam. Warmest greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, your suggestions and input regarding our room facilities are clearly very much our concern and we guarantee that we will do everything we can to improve these things for a pleasant stay experience. We hope that you and your family can enjoy the facilities at el hotel Malang with better service and facilities and we look forward to your next arrival at el hotel Malang. Warmest regards. Tovid Agus Ivandi. Hotel Manager.
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Y***a
Transit
8.5
/10
Reviewed 16 week(s) ago
The hotel's location is strategic and easier to get to Batu City, the environment is close to housing with hill views and a quiet atmosphere for resting.
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2 people find it helpful
Accommodation's Reply
07 Jan 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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Maulani
Leisure
9.3
/10
Reviewed 19 week(s) ago
Check in this time was not pleasant, the room given was at the back corner with a forest view, it was a bit scary at night, not to mention wanting to ask to move rooms, the housekeeping staff said the rooms were full and couldn't be moved (sad)☹️. Even though my child likes to stay at El Hotel. The AC is also not cold enough. But the FO staff are friendly, the restaurant staff are also friendly, the hotel is very clean.
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4 people find it helpful
Accommodation's Reply
17 Dec 2024
Dear Mrs. Maulani, Warm greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, Previously we apologize for the inconvenience related to our room, we hope that in your next arrival we can accommodate a room according to your expectations. We hope that you and your family can enjoy the facilities at el hotel Malang with better service and facilities, once again we apologize and we look forward to your next arrival at el hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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CN
Cut N. N. I.
10.0
/10
Reviewed 20 week(s) ago
All the staff are very friendly, starting from check in, security, room service, restaurant staff, all are very friendly.
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2 people find it helpful
Accommodation's Reply
09 Dec 2024
Dear Mrs. Cut Nyak Nurmala Istini, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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ba
bermawi a.
9.7
/10
Reviewed 26 week(s) ago
The hotel staff is friendly and nice, the hospitality is okay, pleasant, the food is okay, the facilities are okay.
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2 people find it helpful
Accommodation's Reply
28 Oct 2024
Dear Mr. Bermawi A, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr. Bermawi and family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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yudi h.
Leisure
10.0
/10
Reviewed 28 week(s) ago
The hotel is very nice, comfortable and the food is delicious, there are lots of menus.
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3 people find it helpful
Accommodation's Reply
11 Oct 2024
Dear Mr. Yudi, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr. Yudi and family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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BL
Billy L.
Leisure
6.2
/10
Reviewed 31 week(s) ago
The rude behavior of the security provides information by shouting from the security post. When having breakfast at the clubhouse there was an unpleasant incident because our food contained plastic pieces, fortunately they were not eaten. The toast grill was dirty, because the burnt bread crumbs 0.10mg in the form of charcoal that enters the body will cause cancer cells. Bad experience staying at a hotel with stars
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5 people find it helpful
Accommodation's Reply
26 Sep 2024
Dear Mr. Billy L. Warmest Greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, First of all we apologize for the inconvenience related to our service and food during your stay at our hotel, this is clearly a big concern for us and we guarantee that we will do everything we can to improve these things for a pleasant stay experience. We hope that Mr. Billy and his family can enjoy the facilities at el hotel Malang with better service and food quality, once again we apologize and we look forward to your next visit to el hotel Malang. Warm Regards. Tovid Agus Ivandi. Hotel Manager.
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AF
Ahmad F. A.
Staycation
8.5
/10
Reviewed 33 week(s) ago
The interior of the room should have been upgraded. Adding a refrigerator will greatly help customers.
1 people find it helpful
Accommodation's Reply
09 Sep 2024
Dear Mr Ahmad F. A.
Warmest Greetings from eL Hotel Malang.
Thank you for taking the time to provide a review for eL Hotel Malang. We apologize in advance for any inconvenience related to our room facilities, this is clearly of great concern to us to improve these things for a pleasant stay. We hope that you can enjoy the facilities at eL Hotel Malang with even better service and facilities. Once again we apologize and we look forward to your next arrival at eL Hotel Malang.
Warm regards.
Tovid Agus Ivandi.
Hotel Manager.
a***s
6.9
/10
Reviewed 40 week(s) ago
Choose a room with no view, it really doesn't have a view, open the window directly to the wall. To flash the toilet is broken.
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4 people find it helpful
Accommodation's Reply
24 Jul 2024
Dear Sir/Madam, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. We apologize in advance for any inconvenience related to our room facilities. Your suggestions and input are clearly of great concern to us to improve these things for a pleasant stay. We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. Once again, we apologize and we look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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MI
Mohammad I. H.
9.1
/10
Reviewed 40 week(s) ago
Overall okay. The service is also good. Only single beds are not yet available.
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3 people find it helpful
Accommodation's Reply
19 Jul 2024
Dear Mr Mohammad I. H, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. First of all, we apologize because at this time double beds for standard rooms are not yet available at our property, but this is clearly a matter of concern for us to improve these things for a pleasant stay. We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. We look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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N***a
6.7
/10
Reviewed 42 week(s) ago
The rooms are not clean, the breakfast is not varied and the taste is lacking, there are not even omelettes, children aged 5 years and over pay 45,000/person for minimal food. Friendly officers. Near Alfamart/Indomart and lots of culinary delights around.
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4 people find it helpful
Accommodation's Reply
06 Jul 2024
Dear Sir/Madam, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. We apologize in advance for any inconvenience related to our breakfast service. Your suggestions and input are clearly of great concern to us to improve these things for a pleasant stay. We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. Once again we apologize and we look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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L***i
Leisure
10.0
/10
Reviewed 43 week(s) ago
The hotel staff is very friendly, the check-in & check-out process is fast, thank you.
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1 people find it helpful
Accommodation's Reply
06 Jul 2024
Dear Mrs. Laili, Warm greetings from El Hotel Malang. Thank you for your time in providing a positive review for El Hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with Mrs. Laili and her family at El Hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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A***a
Leisure
10.0
/10
Reviewed 43 week(s) ago
Thank you, I feel happy and good, all the services will come again tomorrow when I go on holiday to Batu Malang. Greetings from Yogyakarta.
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Accommodation's Reply
06 Jul 2024
Dear Mr Andika, Warm greetings from El Hotel Malang. Thank you for your time in providing a positive review for El Hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr Andika and his family at El Hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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U***a
Leisure
8.5
/10
Reviewed 43 week(s) ago
All hotel employees smile and greet each other, from the front office to security. The hotel is clean, all room facilities are ok, nothing is damaged or jammed, breakfast is also quite varied. The position of the hotel on the side of the main road makes it a bit noisy if there is sound on the main road, a suggestion might be that the room door should be made more tight.
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3 people find it helpful
Accommodation's Reply
06 Jul 2024
Dear Sir/Madam, Warm Greetings from El Hotel Malang. Thank you for taking the time to provide a review for El Hotel Malang. We apologize in advance for the inconvenience related to our room which was not soundproof. Your suggestions and input are clearly of great concern to us to improve these things for a pleasant stay. . We hope that you and your family can enjoy the facilities at El Hotel Malang with even better service and facilities. Once again we apologize and we look forward to your next arrival at El Hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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TS
TAUFIQURRACHMAN S.
Business
8.2
/10
Reviewed 45 week(s) ago
Location on the edge of Karanglo road. The room door uses a manual lock, not electric. The ceramic floor is usually reminiscent of a boarding room. Quite comfortable. Didn't try the food.
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2 people find it helpful
Accommodation's Reply
12 Jun 2024
Dear Mr Taufiqurrachman, Warm greetings from El Hotel Malang. Thank you for your time in providing a review for El Hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with Mr. Taufiqurrachman and his family at El Hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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Number of reviews per page
20
40
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