The staff is very friendly and understanding, this is the first time I checked in and was allowed to enter at 10:30, usually check in is at 14:00, the staff is very understanding, we are far from Surabaya and tired, we were allowed to check in earlier, the best, if I go to Bandung again, I want to stay here again, the room is very clean, the bathroom is also clean... the bed is also big, the room is also quite big, in the middle of the city & close to everywhere... thank you Grand Pacific... top markotop in short