7.9
Pleasant

From 1,923 reviews

Provided by travelers on
Cleanliness

7.8

Room Comfort

7.7

Meal

7.5

Location

8.1

Service and Facilites

7.8

People often mention about Hotel Tilamas Surabaya Juanda
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Accessibility (9)
Bedroom (9)
Bathroom (9)
Staff Friendliness (7)
Ambiance (6)
Room Space (6)
Hotel Area (6)
In-room Dining (6)
In-house Restaurant (6)
Wifi (5)
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Traveler Reviews Hotel Tilamas Surabaya Juanda

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40
Customer reviews
S***o
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6.0

/10

Reviewed 3 week(s) ago

Thank you. Hopefully in the future they will pay more attention to the cleanliness of the rooms and toilets, and there will be a shuttle service to the airport.
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T***k
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5.4

/10

Reviewed 3 week(s) ago

dirty bathroom, expired soap, smelly and dark room
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amir M.
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Transit
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10.0

/10

Reviewed 9 week(s) ago

Comfortable, quiet, pleasant, close to the airport
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Accommodation's Reply
10 Mar 2025
Thank you, Mr. Amir, for choosing Hotel Tilamas Juanda as a means and accommodation for your stay. We look forward to your return.
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S***t
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8.5

/10

Reviewed 10 week(s) ago

Please pay attention to the towels and tissues, there are only the ones in the toilet.
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Accommodation's Reply
10 Mar 2025
Thank you sir/madam for your suggestions and input, we will always try to provide the best service, we look forward to your return.
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Reza B. A.
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8.2

/10

Reviewed 11 week(s) ago

The hotel is quite close to the airport, and the staff service is good (FO and Security) Thank you for allowing me to leave the car
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1 people find it helpful

Accommodation's Reply
17 Feb 2025
Thank you, Mr. Reza, for choosing the Tilamas Juanda Hotel for your accommodation and facilities. We look forward to your family's return.
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Y***i
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Business
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8.4

/10

Reviewed 12 week(s) ago

The bathroom was not clean, the bed sheets had spots.
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1 people find it helpful

Accommodation's Reply
17 Feb 2025
We apologize for the inconvenience, sir/madam, thank you for your suggestions and input, we will always make improvements in the future, we look forward to your return.
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k***n
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

The service and cleanliness of the rooms and other facilities are excellent.
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Accommodation's Reply
01 Feb 2025
Thank you Sir/Madam for choosing Tilamas Hotel as a means and accommodation to stay. We look forward to your return.
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K***t
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Transit
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7.3

/10

Reviewed 13 week(s) ago

Dirty room, dirty towels, smelly pillows, dirty bathroom. I will never go back again. Like a short time hotel. Everything is not maintained. Got it on the 3rd floor, no elevator
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Accommodation's Reply
01 Feb 2025
We apologize for the inconvenience, Sir/Madam, thank you for your input and criticism, we will always and immediately evaluate this matter, for the lift at the Tilamas Hotel, it is already available, located near the corridor car park on the 1st floor, thank you for choosing the Tilamas Hotel, we look forward to your return.
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Mochamad A. H.
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Leisure
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8.8

/10

Reviewed 16 week(s) ago

The service is good, but the towel is not proper to be used as the color become brown - ish. So we were not using the towel. However as visitor is not many and the price is not expensive, it is understandable.

1 people find it helpful

S***A
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Staycation
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8.2

/10

Reviewed 17 week(s) ago

The hotel is modern, the rooms are comfortable, equipped with large windows, there is also a lift, the components are helpful, such as a table near the sink to put things, minus there is no heater and standard coffee and tea, and the use of electrical equipment is limited, including irons which are not allowed.
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1 people find it helpful

Accommodation's Reply
06 Jan 2025
Thank you Sir & Madam for choosing our hotel as a means & accommodation to stay, sorry for Water Heater / Water heater we are only available in the deluxe room type, and for ironing and laundry services we are also available. Thank you & we look forward to your return.
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zaenal u.
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8.5

/10

Reviewed 18 week(s) ago

The hotel staff was very kind, friendly and helped us stay in a comfortable hotel.
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Accommodation's Reply
06 Jan 2025
Thank you Mr. Zaenal for choosing Tilamas Hotel as your accommodation, we look forward to your return.
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RANGGA B. A.
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Business
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8.5

/10

Reviewed 27 week(s) ago

Buy tickets on the app and don't get breakfast.
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y***i
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6.5

/10

Reviewed 28 week(s) ago

The AC is not cold enough, but the service is ok.
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1 people find it helpful

W***a
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Staycation
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6.5

/10

Reviewed 30 week(s) ago

The bathroom smells of urine, the room is damp and there are lots of mosquitoes.
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1 people find it helpful

N***l
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10.0

/10

Reviewed 31 week(s) ago

Always keep your spirit clean
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1 people find it helpful

Y***y
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Staycation
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9.7

/10

Reviewed 33 week(s) ago

It is very pleasant and comfortable to stay at the hotel for a long time.
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1 people find it helpful

E***n
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Staycation
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9.1

/10

Reviewed 41 week(s) ago

The atmosphere of the hotel room is comfortable and nice to stay.
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1 people find it helpful

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ABDUL W.
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Leisure
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10.0

/10

Reviewed 43 week(s) ago

Very close to Juanda Airport, easy access in and out, rooms are clean, neat and fragrant, there is wifi, 24 hour service, friendly service, top markotop, Highly Recommended for those who are waiting for a flight or taking a break from arrival.
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+5

1 people find it helpful

M***s
icon-origin-TRAVELOKA

6.0

/10

Reviewed 47 week(s) ago

The ordered bed was not suitable, the sheets were not clean, the restaurant only had a cover.
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Accommodation's Reply
12 Jun 2024
We're sorry for the inconvenience, but previously from us at the reception, the beds that had been requested were already full. And we thank you for staying at the Tilamas Hotel. We are waiting for your return, sir/madam. Thank You.
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Rina M.
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9.4

/10

Reviewed 52 week(s) ago

Stafnya ramah, bersih, parkiran luas depan kamar, mantap.

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Accommodation's Reply
24 May 2024
Thank you for staying at the Tilamas Hotel. We are waiting for your return to our hotel, sis :).
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