The staff was very friendly & accomodating. The room is big, and they provide connecting room too (you can double check your booking by WA). Hot water is limited (by 15 minutes, cold for 30 minutes, then hot again for the next 15 minutes), but it is very enough for us (family of 5). The facility was complete. There are pool for kids (which is not too deep) & pool for the adults (the deep one). You can rent floaties here if you want. There is sauna room and jacuzzi. For the jacuzzi you should book at least 6 hours before, but the process is also easy since the front desk can help you to do it. There is feeding animals (rabbit, turtle, dove) activity too. Although small, but they also provide both outdoor & indoor playground. My kids were so happy staying here.