8.4
Very Good

From 2,403 reviews

Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.3

Location

8.2

Service and Facilites

8.4

People often mention about Lemo Hotel Serpong
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Staff Friendliness (17)
Bedroom (14)
Hotel Area (13)
Taste (13)
Distance to City Center (11)
Accessibility (11)
Family Friendly (11)
Wifi (11)
Ambiance (11)
Room Space (11)
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Traveler Reviews Lemo Hotel Serpong

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Customer reviews
nova w.
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10.0

/10

Reviewed 6 day(s) ago

The service is incredibly friendly, all the staff are friendly and very helpful.
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Accommodation's Reply
21 Apr 2025
Dear nova w., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for nova w. We are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Sales Digital
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M***e
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Staycation
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9.4

/10

Reviewed 2 week(s) ago

The staff was very friendly. The hotel had a lot of activities for the children, like painting class and cooking class. My kids loved it.

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Accommodation's Reply
21 Apr 2025
Dear M*e., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for M*e. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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M***h
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Leisure
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9.1

/10

Reviewed 2 week(s) ago

The hotel staff is friendly and very helpful when checking in, the service is also fast, the food is delicious. The environment behind the hotel is cool, there is a wide expanse of grass and cows, but because it is on the 2nd floor, the view is not good because it is covered by small buildings.
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Accommodation's Reply
14 Apr 2025
Dear M*h., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for M*h. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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Ketut N. S.
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Business
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8.8

/10

Reviewed 2 week(s) ago

Fun, easy access, competitive room rate including breakfast, would love to come back again when coming to Tangsel..
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Accommodation's Reply
14 Apr 2025
Dear Ketut NS, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable. For Ketut NS, we are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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Elfin G.
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10.0

/10

Reviewed 3 week(s) ago

friendly hotel staff, fast check in, clean room, varied food and good taste, most importantly kids friendly, clean swimming pool, cooking and coloring classes, basically it's worth it to stay here and want to come back for a vacation not far from home, the price is worth it, pocket friendly
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Accommodation's Reply
10 Apr 2025
Dear Mr. Elfin G., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for Mr. Elfin G. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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Abdul G.
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8.2

/10

Reviewed 3 week(s) ago

The price is affordable, the location is quite strategic, the rooms are clean, the service is friendly.
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Accommodation's Reply
10 Apr 2025
Dear Mr. Abdul G., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for Mr. Abdul G. We are also happy if you return to Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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M***a
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Staycation
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6.8

/10

Reviewed 3 week(s) ago

I ordered for a friend, but my friend complained that it was not recommended. There was no shampoo in the bathroom, only 1 bar of soap was given. I don't understand, maybe the facilities are just that much or the staff forgot to refill. Hopefully the next one will be better.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear M*a. Warm greetings from Lemo Hotel Serpong. Thank you for the review given to Lemo Hotel Serpong during your stay. We apologize for the inconvenience. We will evaluate our service standards so that this does not happen again in the future. We are happy to welcome and await the arrival of Mr./Mrs. M*a. Returning to stay at Lemo Hotel. Serpong. Best regards, Rian Adi Saputra. Digital Sales.
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O***n
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10.0

/10

Reviewed 3 week(s) ago

Hotel staff is very friendly, facilities are OK.
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Accommodation's Reply
10 Apr 2025
Dear O*n, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always impressive. For O*n, we are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Sales Digita
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L***e
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9.0

/10

Reviewed 8 week(s) ago

A little input for hotel management, if possible, upgrade the TV facilities by adding an Android STB so that you can play YouTube in the room, the room lighting is quite dim and makes your eyes sore after a long time, otherwise it's okay.
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1 people find it helpful

Accommodation's Reply
03 Mar 2025
Dear L*e. Warm greetings from Lemo Hotel Serpong. Thank you for the review given to Lemo Hotel Serpong during your stay. We apologize for the inconvenience. We will evaluate our service standards so that this does not happen again in the future. We are happy to welcome and await the arrival of Mr./Mrs. L*e. Return to stay at Lemo Hotel Serpong. Best regards, Rian Adi Saputra. Digital Sales.
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Y***i
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8.5

/10

Reviewed 9 week(s) ago

all staff are friendly, clean and food is delicious
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Accommodation's Reply
20 Feb 2025
Dear Y*i, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable. For Y*i, we are also happy if you return to Lemo Serpong Hotel. Sincerely, Rian Adi Saputra. Sales Digita
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J***a
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Leisure
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9.1

/10

Reviewed 10 week(s) ago

All good, it's just that the location of the hotel is not very strategic, especially the main road infrastructure is bad, when it rains it becomes muddy, but for the hotel everything is good, the service, and other breakfast menus are also abundant, this is more than 10X I have stayed at this hotel, if you stay here, don't forget to enjoy the swimming pool, it feels like a private pool
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Accommodation's Reply
20 Feb 2025
Dear J*a, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always impressive. For J*a, we are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Sales Digita
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Viola R. W.
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Staycation
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8.5

/10

Reviewed 10 week(s) ago

very satisfying, the view in the morning is very cool, the bf food is very delicious and complete.. for access to the toll road, this Lemo hotel is also easy, it is also close to Indomaret / Alfa and other street food stalls.. basically Lemo Hotel The best!! thank you🫶🏼
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Accommodation's Reply
20 Feb 2025
Dear Viola RW Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always impressive. For Mrs. Viola RW, we are also happy if you return to visit Hotel Lemo Serpong, Yours sincerely, Rian Adi Saputra. Digital Sales
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H***a
icon-Staycation
Staycation
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8.1

/10

Reviewed 11 week(s) ago

The check-in process took a while, I got a room with a roof view, hehe, it's okay, just for sleeping
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2 people find it helpful

Accommodation's Reply
20 Feb 2025
Dear H*a. Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for H*a. We are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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H***i
icon-origin-TRAVELOKA

9.7

/10

Reviewed 11 week(s) ago

The hotel is strategic, clean, fragrant, kids friendly, the staff is friendly and helpful.
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Accommodation's Reply
20 Feb 2025
Dear H*i. Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for H*i. We are also happy if you return to Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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P***i
icon-Business
Business
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10.0

/10

Reviewed 11 week(s) ago

The room is nice, clean and comfortable, according to my wishes, the service is also friendly, recommended for those who want to stay for business or family events.
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1 people find it helpful

Accommodation's Reply
20 Feb 2025
Dear P*i. Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for P*i. We are also happy if you return to Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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Agin R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

The staff is very nice and friendly. The hotel atmosphere is very comfortable and calm. Family and children friendly. Thank you
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Accommodation's Reply
20 Feb 2025
Dear Agin RP Lemo Hotel Serpong, we are honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable. For Agin RP, we are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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r***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 14 week(s) ago

Thanks Lemo Hotel, I will come here again next time
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1 people find it helpful

H***l
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

Lovely hotel with a beautiful, green, serene view!

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g***a
icon-origin-TRAVELOKA

5.8

/10

Reviewed 21 week(s) ago

Second time coming, first time bringing guest because there is a work project, second time coming alone because I felt satisfied on the first time coming (booked D-1). Indeed, this second time I booked 40 minutes before check in but cleanliness still has to be considered. 1. When I entered the room it smelled musty (the smell really didn't go away until morning) 2. The mattress was really damp (honestly I really don't like damp sleeping areas) and there were lots of stains (idk maybe it's normal but I can't handle damp mattresses) 3. Lots of ants (on the wall area, on the table area, even on the mattress area) 4. There were flies that were disturbing because the flies were really disturbing and big 5. The toilet smelled a bit of urine. Please, hotel rooms should be fragrant, clean and not damp. That's just because I didn't check my guest's room, if it turns out that they felt the same, of course as hosts we would feel uncomfortable because we were given an uncomfortable room.
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6 people find it helpful

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Astri D.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 28 week(s) ago

Clean bedroom with great hospitality 😊.

1 people find it helpful

Accommodation's Reply
18 Oct 2024
Dear Mrs. Astri D, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable. For Mrs. Astri D, we are also happy if you return to Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales.
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Number of reviews per page
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