Overall Ratings & Reviews Hana Hotel

Hi, Thank you so much for your positive review! We are so glad to hear that you were comfortable with the cleanliness of your room and the facilities provided. It was also nice to know that the many outlets helped during your stay — no need to fight over them! We look forward to welcoming you back in the future. Best regards, Hana Hotel

Hi Dianjunita, Thank you very much for your review! We are glad to know that you were comfortable with the service from our receptionist and restaurant team. Your feedback regarding other staff is highly appreciated and will be used as evaluation material so that we can provide more even and consistent service. We are also glad that you liked the hotel and its strategic location. We hope to welcome you back again in the future with a more pleasant experience. Warm regards, Hana Hotel

Hello, Thank you for your positive review! We are glad to hear that you enjoyed our strategic location, breakfast, and the cleanliness and tidiness of the hotel. We look forward to welcoming you back on your next visit. Best regards, Hana Hotel Batam

Hello Mr. Zulvan, Thank you very much for the review that you have given. We are very happy to be able to provide the best service for you. Warm regards, Hana Hotel

Hello Mr. Indra, Thank you very much for the review that you have given. We are very happy to be able to provide the best service for you. Warm regards, Hana Hotel

Hello, We are very sorry to hear about the unpleasant experience you had during your stay. We understand how important it is to our guests, and this issue does not reflect the standards of cleanliness we strive to maintain. We have taken immediate action with our housekeeping and pest control teams to ensure this does not happen again. Thank you for your feedback, and we look forward to providing you with an even better experience on your next visit. Hana Hotel

Hi Mr. Rinto, Thank you for your review! We are glad to hear that you and your family felt comfortable staying at our place and enjoyed the facilities provided. We always strive to provide the best experience at an affordable price. Hope to welcome you back again in the future! Hana Hotel

Warm greetings! Thank you for your review and for trusting us to make our hotel like your second home. We are glad to hear that you enjoyed the breakfast atmosphere, the cleanliness of the hotel, and the service from our staff. We also apologize for the inconvenience you experienced regarding the smoking area. Your feedback is very valuable to us, and we will consider your suggestions to rearrange the room area to make non-smoking guests feel more comfortable. We look forward to welcoming you back with a better stay experience in the future. Hana Hotel