8,1
Very Good
From 3.105 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,1

Meal

8,1

Location

8,3

Service and Facilites

8,2

People often mention about Merapi Merbabu Hotel Bekasi
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Bedroom (44)
Staff Friendliness (42)
Room Space (39)
Bathroom (37)
Hotel Area (32)
Accessibility (31)
Ambiance (28)
Family Friendly (27)
Taste (26)
Surroundings (25)
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Traveler Reviews Merapi Merbabu Hotel Bekasi

Number of reviews per page
20
40
Customer reviews
S***y
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8,5
/10
Reviewed 3 day(s) ago
Ok, friendly service and calm atmosphere.
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S***y
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Business
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8,5
/10
Reviewed 3 day(s) ago
The service is ok and the atmosphere is quiet, clean.
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J***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
This hotel is very nice and comfortable, suitable for family stays, seminars, etc. Atmosphere/Facilities: Very nice, clean, comfortable, has a quiet pool Food: Very varied, tastes very pleasing to the palate Staff Assistance: Friendly staff, helpful, and fast service. Highlights: Clean, comfortable, and friendly staff Price: Appropriate for the facilities Location: Very strategic, close to everywhere
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A***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Overall good, just the location is a bit far from the mall or places to eat
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S***i
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9,4
/10
Reviewed 3 week(s) ago
Spacious, quiet room. I'd stay here again next time.
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Nurcholis A.
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Leisure
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8,3
/10
Reviewed 3 week(s) ago
The location is in a congested area, the swimming pool is ok, the restaurant is ok, but the food tastes a bit off.
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E***E
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Business
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9,4
/10
Reviewed 5 week(s) ago
I never get bored staying here. The food is great, the staff is friendly and helpful, the rooms are spacious, the location is close to the mall, and it's also easy to get to the station. Even if you want to grab some street food at night or go to a cafe, you can just walk 😀
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Thank you so much for your positive review! We are delighted to hear that you enjoyed your stay at our hotel. Our team always strives to provide the best service and ensure our guests' comfort. We look forward to welcoming you back in the future. Best regards, Management of Merapi Merbabu Hotel Bekasi
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a***f
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Leisure
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9,4
/10
Reviewed 6 week(s) ago
child friendly, it's a shame that when staying at the swimming pool, the maintenance is still going on, the water is green.
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Accommodation's Reply
22 Jul 2025
We apologize for your unpleasant experience with our pool facilities. Pool cleanliness is our top priority. We look forward to welcoming you back in the future. Best regards, Management of Merapi Merbabu Hotel Bekasi
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M***o
icon-Business
Business
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10,0
/10
Reviewed 6 week(s) ago
A hotel with friendly service and maintained cleanliness.
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Accommodation's Reply
22 Jul 2025
Thank you so much for your positive review! We are delighted to hear that you enjoyed your stay at our hotel. Our team always strives to provide the best service and ensure our guests' comfort. We look forward to welcoming you back in the future. Best regards, Management of Merapi Merbabu Hotel Bekasi
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Alhamdulillah, we celebrated our 5th Wedding Anniversary at Merbabu Merapi Hotel Bekasi. Thank you for the good service and pleasant facilities during our stay at the Hotel. Our daughter loved staying there. Continued success for Merbabu Merapi Hotel and always be healthy for the hotel owner.
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2 people find it helpful
Accommodation's Reply
22 Jul 2025
We are delighted to hear that you were impressed with our team's service. Our team is dedicated to providing you with an unforgettable stay. We look forward to welcoming you back to Merapi Merbabu Hotel Bekasi anytime. Best regards, Merapi Merbabu Hotel Bekasi Management
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G***t
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Leisure
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10,0
/10
Reviewed 10 week(s) ago
Suitable for a staycation with your husband.
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Accommodation's Reply
22 Jul 2025
Thank you for choosing Merapi Merbabu Hotel Bekasi! We look forward to welcoming you back soon. Best regards, Merapi Merbabu Hotel Bekasi Management.
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A***a
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Leisure
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9,7
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly and access is very easy, only the parking security was a bit unfriendly when we checked out in the morning.
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2 people find it helpful
Accommodation's Reply
22 Jul 2025
We apologize for your unpleasant experience with our staff. We will conduct an internal evaluation and provide additional training to all staff to ensure we provide even better service. We would be delighted to welcome you back to Merapi Merbabu Hotel Bekasi anytime. Best regards, Merapi Merbabu Hotel Bekasi Management
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Everything is as requested, delicious food, clean and comfortable room. It's just a shame the wifi is slow, but overall it's okay
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3 people find it helpful
Accommodation's Reply
22 Jul 2025
Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel. Our team always strives to provide the best service and ensure guest comfort, and we are very sorry to hear about your experience. We will fix the issue with the Wi-Fi in the future. Thank you for your report, it will help us improve our service. We look forward to welcoming you back in the future. Best regards, Management of Merapi Merbabu Hotel Bekasi.
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G***n
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Staycation
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9,4
/10
Reviewed 13 week(s) ago
A hotel that is always visited when going to Bekasi because the service is good and fast, the rooms are also neat and clean.
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2 people find it helpful
Accommodation's Reply
22 Jul 2025
Thank you for choosing Merapi Merbabu Hotel Bekasi! We look forward to welcoming you back soon. Best regards, Merapi Merbabu Hotel Bekasi Management
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R***i
icon-Transit
Transit
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10,0
/10
Reviewed 14 week(s) ago
The staff is nice and very helpful in rescheduling my check-in date so that I can stay comfortably and peacefully. Thank you very much.
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Accommodation's Reply
22 Jul 2025
We are delighted to hear that you were impressed with our team's service. Our team is dedicated to providing you with an unforgettable stay. We will pass on your compliments to them. Thank you for choosing Merapi Merbabu Hotel Bekasi! We look forward to welcoming you back soon. Best regards, Merapi Merbabu Hotel Bekasi Management
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T***a
icon-origin-TRAVELOKA
6,8
/10
Reviewed 15 week(s) ago
I checked in around half past 10 at night, and I only checked in for transit so I had to check out at 2 am. When checking in I asked for a non-smoking room because I was having a cough, so I asked for a non-smoking room, and the staff very kindly helped me to give me a non-smoking room with a very large room size, initially the staff asked me to pay to upgrade the room. But I refused because I didn't mind getting any type of room as long as it was non-smoking Finally the staff accepted my request. The staff were very friendly and good at solving problems. However, the condition of the hotel is old so the room lighting is not so good and the cleanliness is not good
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
We are delighted to hear that you were impressed with our team's service. Our team is dedicated to providing an unforgettable stay. We will share your compliments with them. Thank you for your valuable suggestions. We will improve our facilities and cleanliness to ensure the comfort of all our guests. Your feedback is very valuable to us. Best regards, Management of Merapi Merbabu Hotel Bekasi
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Oni A.
icon-Business
Business
icon-origin-TRAVELOKA
7,1
/10
Reviewed 16 week(s) ago
There are no gallons. Hopefully refillable gallons can be prepared. So that plastic bottle waste is reduced
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2 people find it helpful
Accommodation's Reply
22 Jul 2025
Thank you for your valuable suggestions. We will improve our facilities and cleanliness to ensure the comfort of all our guests. Your feedback is very valuable to us. Best regards, Management of Merapi Merbabu Hotel Bekasi
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M***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Recommended hotel for those who want to relax.
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Thank you so much for your positive review! We are delighted to hear that you enjoyed your stay at our hotel. Our team always strives to provide the best service and ensure our guests' comfort. We look forward to welcoming you back in the future. Best regards, Management of Merapi Merbabu Hotel Bekasi
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O***i
icon-origin-TRAVELOKA
7,0
/10
Reviewed 17 week(s) ago
Drinking water. Please prepare a refill. To reduce plastic waste and not go back and forth to the minimarket which is quite far away.
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2 people find it helpful
Accommodation's Reply
22 Jul 2025
Thank you for your valuable suggestions. We will improve our facilities and cleanliness to ensure the comfort of all our guests. Your feedback is very valuable to us. Best regards, Management of Merapi Merbabu Hotel Bekasi
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I***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
recommended for that price...
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Thank you for choosing Merapi Merbabu Hotel Bekasi! We look forward to welcoming you back soon. Best regards, Merapi Merbabu Hotel Bekasi Management.
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Number of reviews per page
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