Thank you, Victoria. Thank you for choosing to spend the end of 2025 with us at Harris Gubeng. We hope your visit to Cota Vera was even more meaningful. Your kind compliments will motivate us to work even harder. Happy New Year 2026! We wish you and your family abundant blessings throughout the year, and we look forward to seeing you again on our next memorable occasion. Sincerely, Kojito, Customer Relations Manager

Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We wish you a Happy New Year 2026! May you and your family be blessed with much good fortune this year. We look forward to welcoming you back again for an even more enjoyable experience. Sincerely, Kokito, Customer Relations Manager

Thank you, Ms. Araya. Thank you for your excellent rating and review. We appreciate your comments about our new Junior Suite. Your positive feedback motivates us to continue improving. We wish you a Happy New Year 2026! We wish you and your family good health and prosperity throughout the year. We look forward to seeing you again in Bandar Pahlawan for another memorable experience. Sincerely, Kokito, Customer Relations Manager.

Thank you to Harris's fans! Thank you for your positive ratings and reviews. We are delighted to have served you and hope to welcome you back again. Sincerely, Kojito, Fan Club Relations Manager

Thank you, Joni, for choosing Harris Gubeng Hotel Surabaya as your year-end vacation destination, and thank you for taking the time to share your wonderful experience with us. We are delighted to have made your birthday and the birthdays of your loved ones even more special. Your kind words always motivate us to work even harder. We wish you a very happy New Year 2026! May this year be filled with many blessings. We hope to welcome you back to Harris Gubeng Hotel again for another enjoyable experience. Sincerely, Kokito, Customer Relations Manager

Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager

Thank you to all Harris Hotel & Conventions fans. Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya, and for taking the time to provide us with valuable feedback. We are delighted to have served you and hope your visit to Surabaya was a memorable experience. However, we apologize for any inconvenience you experienced. Firstly, regarding the hair caught in the hairdryer cord, our housekeeping team will investigate this matter so that we can improve the quality of our service in the future. Secondly, regarding the unsatisfactory service during breakfast, this is also a significant issue for management and the Food and Beverage team. We apologize again and will discuss this with the Food and Beverage Manager to conduct further investigation and training. We wish you a Happy New Year 2026. May you and your family be blessed with happiness and prosperity throughout the year. We sincerely hope to welcome you back again in the future with even better service and cleanliness. Sincerely, Kokito, Customer Relations Manager

Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager

Dear Mr. Asa, Thank you for your review and feedback. We were very pleased to have served you and hope your visit to Surabaya was memorable. Happy New Year 2026! May the new year bring you many blessings. We look forward to welcoming you back to Harris Gubeng again for another wonderful experience. Sincerely, Kokito, Customer Relations Manager

Thank you, Ms. Wulan. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng, Surabaya. However, we apologize for any inconvenience, especially regarding the room size not meeting your expectations. For your information, we also have other room types such as Premium Rooms, Executive Rooms, and Suites. If possible, you could try a Premium Room in the future. The price is not much different from a Smart Room, but this room is 28 square meters and has more modern interior design as we have recently renovated it. We hope you enjoyed the food and service we provided. This positive review will motivate us to work harder. We wish you a Happy New Year 2026! May this year be filled with abundance. We hope to welcome you back to Harris Hotel & Conventions Kubeng again for another memorable experience. Sincerely, Kokito, Customer Relations Manager.

Dear Harris fans, thank you! We sincerely appreciate you choosing to stay at Harris Gubeng Surabaya with your beloved family and vacation. We have done our best to make your visit to the city of heroes, Surabaya, even more meaningful. We look forward to welcoming you again for an unforgettable experience. Thank you. Cogito, Fan Relations Manager

Thank you, Mr. Marino. Thank you for your excellent review and rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.

Thank you, Mr. Abhad. Thank you for your second review. We are delighted to have such a loyal customer. Your compliments on the cleanliness, food, convenient taxi access, and good service will motivate us to continue our work. We hope to welcome you back again for another memorable experience. Sincerely, Kojito, Customer Relations Manager.

Thank you, Mr. Abad. Thank you for your excellent review and rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.

Cheers HARRIS Fans, Thank you very much for choosing to stay with us at HARRIS during your client's visit to Surabaya. We really hope both you and your client were satisfied with the service we provided. Regarding the invoice for the stay, we would like to clarify that, as the reservation was made through a third-party agent (Traveloka), our hotel is unable to directly issue the invoice. However, Traveloka typically sends the invoice directly to the email address used by the booker. Kindly check the inbox for an email from them. Thank you and we look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager

Hello, Harris fans! Thank you for your wonderful review and rating. We're glad you stayed at our hotel, and we hope it made your trip to Surabaya even more memorable. We look forward to welcoming you back to create more precious memories. Thank you. Cogito, Customer Relations Manager

Thank you, Mr. Devia. Thank you for choosing Harris Hotel Kubeng, Surabaya, for your family vacation. We are delighted to have served you and made your visit to the City of Heroes even more meaningful. Your positive feedback on our service will help us to further improve. We hope to welcome you back again for another memorable experience. Sincerely, Kokito, Customer Relations Manager.

Cheers HARRIS Fans Thank you very much for your kind rating about us. It is always our pleasure to provide a pleasant and enjoyable experience for you. We look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager

Thank you to all of Harris's fans! Thank you for choosing us as your home in Kota Pahlawan. We are delighted to have served you and hope we can make your future visits to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager

Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to share your memorable experience. Your kind words will definitely encourage us even more to always deliver our best. We look forward to welcoming you back for another memorable moments with us. HARRISly Yours, Cogito Fans Relations Manager