Overall Ratings & Reviews Expander Hotel Semarang

Dear Mr./Mrs. J*a, Warm Greetings from Expander Hotel Semarang. Thank you for your feedback and rating, we have checked your stay at our hotel on April 1-April 2, 2025. We apologize for your inconvenience during your stay at Expander Hotel Semarang, for these obstacles we hope that you can convey them directly to our staff on duty at that time, so that we can immediately help provide possible options, but considering that your stay date is still high season/full rooms, maybe we can only provide an offering for replacement and cleaning or steps as our effort to improve your comfort during your stay. We are always improving our quality for your comfort, thank you for your attention to our quality and thank you for choosing Expander Hotel Semarang as your place to stay while in Semarang. We greatly hope to welcome you back with a better experience during your stay at Expander Hotel Semarang. Warm Regards, Management.

Dear Mrs. Rismawati, thank you for the rating that has been given. We always try to follow up on your input, of course it is very important for us to improve our quality. We hope that you will return with a better staying experience in the future. Your comfort is a priority for us. Warm Regards, Management.

Dear Mr Riki Fajar Nadi, Thank you for your review of our accommodation. We would like to apologize to you for the inconvenience you experienced. Please be assured that we have taken the necessary steps to ensure that this will not happen again. We usually offer replacement of sheets, either sheets or towels that have stains and we will immediately follow up with the laundry, we ensure that this will be our practice for your next visit. Warm Regards, Management.

Dear Mr. Yustinus H. Warm Greetings from Expander Hotel Semarang. Your input means a lot to us, our wifi is still having problems due to a blackout from PLN, namely damage to PLN's central transformer, so we apologize for the inconvenience during your stay, hopefully next time the wifi can run normally, and your experience Staying at our Hotel will be enjoyable. Warm regards. Management.

Dear Mr. Murfi Alvianto A, Regarding your comments regarding our room 10, we would like to inform you that we are sorry you had such an unpleasant experience. We also want to inform you that we have re-painted all our rooms and regular maintenance on our property. Thus, we apologize because we were unable to follow up regarding the AC which was not cold enough during your stay. Please convey it directly to our staff so that we can fix it straight away or we can provide options that might make you feel more comfortable on your next visit. However, we would like to thank you for your feedback regarding our rooms and properties. We are very happy to have you stay at our property and we always try to provide the best service. Warm Regards, Management.

Dear Emiliana Remada Paska Putri, Thank you for your review of our accommodation. We would like to apologize to you for the inconvenience you experienced. Please be assured that we have taken the necessary steps to ensure that this will not happen again. We have replaced laundry with washing and procured sheets, pillowcases, bed covers, painted bright rooms. We assure you that this will be our practice for your next visit. Warm Regards, Management.

Dear Sintiadea, We sincerely apologize for the experience that did not match what you expected at our accommodation. The room you book is usually your favorite room and we apologize if you have a different experience. We guarantee that we listen to your input on our beds, bathroom facilities and reception services. We also guarantee that we will do everything we can to fix these things for a pleasant stay. Thank you for your visit. Warm Regards, Management.