Dear Mr./Mrs. Dhiny N, Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your experience at Luxpoint Hotel Baratajaya. On behalf of the Management, we apologize for the inconvenience you experienced during your stay at Luxpoint Hotel Baratajaya. Our property is equipped with CCTV including in the parking area. Regarding Mrs. Dhiny's report, we have investigated further and conducted a check via CCTV. However, we did not find any actions taken by our officers as Mrs. Dhiny conveyed. Through the card received by guests before leaving the vehicle keys to the officer, we as management have appealed to guests not to leave their STNK along with any valuables in any form in the vehicle to avoid unwanted things. Your input will mean a lot to us in the future. We are committed to always improving our service even better for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Best regards, Management. Luxpoint Hotel Baratajaya.
