8.5
Very Good

From 2,852 reviews

Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Lembah Ciater Resort Managed by Sahid
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Keramahan Staff (22)
Kamar Mandi (21)
Rasa (21)
Kamar Tidur (20)
Area Hotel (19)
Akses (18)
Ramah Keluarga (17)
Suasana (17)
Ukuran Kamar (16)
Lingkungan Sekitar (15)
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Traveler Reviews Lembah Ciater Resort Managed by Sahid

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40
Customer reviews
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DEWI A.
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Staycation
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8.4

/10

Reviewed 1 week(s) ago

For the bathroom is dirty, lots of ants and dirt. The walls are leaking and not maintained and the yard is overgrown with grass. The swimming pool is not clean.
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1 people find it helpful

Y***a
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10.0

/10

Reviewed 2 week(s) ago

all ok very amazing experience
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Marisa
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9.4

/10

Reviewed 3 week(s) ago

Overall good, but try to clean the room more. Nice view, far from the highway, not noisy.
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1 people find it helpful

J***u
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Leisure
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9.1

/10

Reviewed 3 week(s) ago

The opening staff is very friendly, the atmosphere is beautiful even without AC, it's cold. There was a flood yesterday because the gallon dispenser leaked, but it was quickly replaced. There are 2 blankets too, unfortunately the swimming pool is cold. That's all, overall the best, comfortable, feel at home.
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S***o
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10.0

/10

Reviewed 3 week(s) ago

Recommended for family gatherings.
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Guntur
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6.4

/10

Reviewed 3 week(s) ago

Advantages: Friendly staff, Varied breakfast Disadvantages: Delay in room facilities (Extra bed, towels, mats, floor still wet) Grass is already tall, Trash piled up in front of the room, Broken bathroom door (My child was locked in the bathroom), No more hot water pool.
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Rindi E. W.
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10.0

/10

Reviewed 3 week(s) ago

Everything is very good, our family is comfortable staying here. The staff is friendly, there is a slight problem, the handling response is fast, the cleanliness is very good, very satisfied for 3 days 2 nights here, highly recommended for a vacation with family 😇
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Amelia M.
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8.5

/10

Reviewed 3 week(s) ago

Its worth enjoying with family in Ciater valley resorts
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1 people find it helpful

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Selvia r. p.
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8.5

/10

Reviewed 3 week(s) ago

There are no spoons and forks. But I like the view. Overall it's ok. It's also nice to have gallon water so I save on drinking water.
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P***i
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5.4

/10

Reviewed 4 week(s) ago

minta handuk aja dilayaninnya 1 jam lebih rumput depan sama belakang kamar BERANTAKAN, dan RINDANG, bener bener g layak buat disewa… cuma mau duitnya doang ni hotel.

1 people find it helpful

Achmad A. f.
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9.1

/10

Reviewed 4 week(s) ago

friendly staff, pretty good food, close to sari cieater. only the hot water is off
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d***y
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10.0

/10

Reviewed 11 week(s) ago

quite impressed just didn't extend my stay
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2 people find it helpful

Accommodation's Reply
11 Feb 2025
1. Positive email / COMPLIMENT. To: Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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i***a
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Staycation
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10.0

/10

Reviewed 11 week(s) ago

staying here is nice... the atmosphere is quiet, there is only one thing missing, there is no spoon to stir tea and coffee and there are no tissues next will bring the family here again... hopefully the coffee spoon is ready 😆
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3 people find it helpful

Accommodation's Reply
13 Feb 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Saraswati
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6.2

/10

Reviewed 11 week(s) ago

I will never come back here again. I have requested room number 10. And it has been approved. But I was given room number 5 which is really uncomfortable. It's like a parking lot. I will never come here again.
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2 people find it helpful

Accommodation's Reply
13 Feb 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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D***y
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Transit
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10.0

/10

Reviewed 11 week(s) ago

Even though when I stayed there on a weekday, there weren't many guests, but the service was still great.
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Accommodation's Reply
11 Feb 2025
1. Positive email / COMPLIMENT. To: Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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L***i
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8.8

/10

Reviewed 13 week(s) ago

hotel staff are friendly and smiling
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Accommodation's Reply
30 Jan 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Reni D.
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8.5

/10

Reviewed 15 week(s) ago

the swimming pool below is so nice to fill,,,, the room is comfortable but the pillows are a little hard,,,, the bathroom is clean and there is warm air,,,, the room is also comfortable, the service is okay,,, the atmosphere is really peaceful at night,,,,, the food is a bit not very good especially the shake noodles.... everything is okay, the main thing is with a cheap price thank you..... next time I will definitely come here again even though I am tired of walking upstairs for breakfast after exercising🤭
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3 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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I***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 16 week(s) ago

The swimming pool is not suitable for use. Dirty and small, not as expected
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7 people find it helpful

Accommodation's Reply
12 Jan 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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Ade H.
icon-Leisure
Leisure
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8.5

/10

Reviewed 16 week(s) ago

The staff is friendly, maybe there could be more TV channels, which are currently few.
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3 people find it helpful

Accommodation's Reply
06 Jan 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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r***a
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6.5

/10

Reviewed 16 week(s) ago

In my opinion, the minus for the hotel room is that there are a lot of ants in the bathroom so I have to call the operator to clean it and the refrigerator doesn't turn on, I've called and there's no solution even though I want a cold drink. The quality of the TV is also lacking, there's minimal light. And it's very airtight, there's no ventilation in the house so I have to call the operator to ask for another fan: (and for chocolate drinks, the taste is just right but for fried noodles, the minus is too salty pls😭🙏🏻 for aglio olio pasta, there's also too much cayenne pepper and I thought they would use sauce like in general, it turned out to be just plain and only use cayenne pepper: (for the taste of the food, please improve it again & the room, please check it better so that other customers won't be disappointed too. I don't know why that guy is salty? Was he careless because there were a lot of other customers? I asked from the beginning, he said it would be delivered in 20 minutes but I took quite a long time, more than 20 minutes, it wasn't delivered either, but no problem, please fix it again! 🤍🤏🏻
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1 people find it helpful

Accommodation's Reply
12 Jan 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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Number of reviews per page
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