Bantal Guling Villa

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Overall Ratings & Reviews Bantal Guling Villa

Traveloka (2.128)
Other sources (5)
7,9
Pleasant
From 2.128 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

7,9

Meal

7,6

Location

8,1

Service and Facilites

7,8

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Staff Friendliness (20)
Ambiance (20)
Bedroom (19)
Bathroom (18)
Surroundings (17)
Accessibility (17)
Hotel Area (15)
Family Friendly (14)
Room Space (14)
Distance to City Center (13)
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Traveler Reviews Bantal Guling Villa

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40
Customer reviews
C***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
The hotel staff was friendly and helpful during check-in and check-out. The location is close to tourist attractions. The room didn't have air conditioning, but it was very cool.
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I***a
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6,5
/10
Reviewed 1 week(s) ago
The service is indifferent, cleanliness needs to be improved so that those staying feel comfortable.
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D***y
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Leisure
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6,3
/10
Reviewed 1 week(s) ago
The blankets and pillows smelled used, but it was difficult to get replacements because the staff were rarely on standby in the lobby. Even when called, no one showed up. Towels were available, though. I managed to get a new one, but one smelled like it hadn't been dried properly. That was because a staff member was passing by and was able to ask for one. The upside is that you can bring your pets.
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D***a
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6,4
/10
Reviewed 2 week(s) ago
The room was a bit smelly, especially the blanket and towels, which were really smelly. I ordered 2 beds but only used 1 for 3 people because of the room's atmosphere and the many animal sounds from the back balcony.
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Reni K.
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Leisure
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8,5
/10
Reviewed 2 week(s) ago
Recommended for family stays, only the toilet is slippery,
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Detha P.
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8,5
/10
Reviewed 2 week(s) ago
Strategic location close to many games, comfortable and clean place, only the TV can't be used
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S***a
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8,0
/10
Reviewed 8 week(s) ago
The service is just so-so, the lady in charge doesn't smile enough, the bathroom is clean, the room is clean, what's a shame is that the cliff top type doesn't have curtains or at least frosted glass stickers to maintain privacy, yesterday it felt like an aquarium from the outside
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2 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for your valuable feedback. We are very glad that you were satisfied with the cleanliness of the room and bathroom. However, we apologize for the inconvenience caused by our staff and the privacy in your room at Tebin Atas. Your feedback is very important to us and we will immediately consider it and find ways to make your stay more comfortable, such as installing curtains and frosted glass. We will continue to work hard to improve our service. Thank you for using our service.
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h***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Very good cleanliness, friendly service, location close to Lembang Park Zoo.
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4 people find it helpful
I***L
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
Nice, clean, comfortable, soundproof, strategic location.
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Haryanto D. P.
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9,1
/10
Reviewed 15 week(s) ago
The villa staff is friendly, and the service is very fast. The room is spacious, the bed is comfortable, and the bathroom is clean. However, it is a bit disturbing for other guests who come late at night and chat until 3 a.m. They want to reprimand them but are still sleepy, which disturbs their sleep. I hope the management can be understanding towards noisy guests. Overall, I really like the villa, the atmosphere is beautiful. I highly recommend Villa Bantal Guling Lembang.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
A warm wooden house at night. Affordable, and the family room is great. Close to Alfamart and a food court, so no worries. Thanks for the villa pillows and bolsters ❤️
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2 people find it helpful
O***y
icon-origin-TRAVELOKA
6,8
/10
Reviewed 21 week(s) ago
The room smells bad, the TV has no broadcast.
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2 people find it helpful
Accommodation's Reply
19 Aug 2025
Thank you for your review. We sincerely apologize for the inconvenience caused by the room conditions and the television not working properly. This feedback is invaluable for us to make immediate improvements to prevent a similar situation from happening again. We look forward to welcoming you back for a more comfortable experience.
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A***d
icon-origin-TRAVELOKA
8,5
/10
Reviewed 22 week(s) ago
Cool, comfortable, clean, and there are cool photo spots
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2 people find it helpful
A***d
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Leisure
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8,5
/10
Reviewed 22 week(s) ago
Overall, everything is good. It's very cool up to 16°. The only drawback is that the blanket is too thin. So it's cold to the bone. I even asked the receptionist for 3 blankets.
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2 people find it helpful
Rizqi A. S.
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10,0
/10
Reviewed 24 week(s) ago
the atmosphere is really nice
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2 people find it helpful
M***o
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Leisure
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9,7
/10
Reviewed 25 week(s) ago
Clean, comfortable and cool hotel
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F***i
icon-Leisure
Leisure
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8,1
/10
Reviewed 26 week(s) ago
The hotel is quite good, but yesterday I got a room downstairs and it smelled really bad so it was uncomfortable.
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4 people find it helpful
Leni D.
icon-origin-TRAVELOKA
7,2
/10
Reviewed 26 week(s) ago
try to improve the service again
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
We greatly appreciate every suggestion from our guests, including regarding our service. Feedback like this serves as a reminder for us to continue learning and improving ourselves to provide an even better experience in the future. We hope to serve you even better on your next visit. 🙏
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Stella a.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 28 week(s) ago
The room is okay. But please improve the cleanliness of the bed. Dry the pillows in the sun so they don't get too musty.
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5 people find it helpful
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,7
/10
Reviewed 30 week(s) ago
While we were staying there, it was raining heavily, and our room was flooded.
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Accommodation's Reply
15 Jun 2025
We sincerely apologize for the unpleasant incident when heavy rain caused your room to be flooded. We fully understand the inconvenience caused and are working on improvements so that similar incidents do not happen again. Thank you for your understanding.
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