Luminor Hotel Jemursari By WH
Explore Luminor Hotel Jemursari By WH
Overall Ratings & Reviews Luminor Hotel Jemursari By WH
Traveloka (9.694)
Other sources (40)
8,7
Very Good
From 9.694 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,8
Location
8,6
Service and Facilites
8,7
People often mention about Luminor Hotel Jemursari By WH
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Variety (172)
Staff Friendliness (167)
Bedroom (152)
Taste (148)
Ambiance (136)
Bathroom (131)
In-house Restaurant (124)
Hotel Area (121)
Room Space (118)
Accessibility (110)
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Traveler Reviews Luminor Hotel Jemursari By WH
Number of reviews per page
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40
Customer reviews
MR
Make R.
9,7
/10
Reviewed 2 week(s) ago
The breakfast was the most impressive, lots of choices and really delicious
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is
ikhwan s.
Business
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the food is very varied.
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1 people find it helpful
R***y
10,0
/10
Reviewed 3 week(s) ago
Very comfortable, the breakfast menu is varied and delicious
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Y***a
Business
8,3
/10
Reviewed 4 week(s) ago
Good, satisfying breakfast, far from the city center
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Verified Traveler
Business
8,8
/10
Reviewed 4 week(s) ago
I will stay at this hotel again
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N***a
8,8
/10
Reviewed 4 week(s) ago
This is my third stay here.
Executive rooms come with free snacks in the room refrigerator.
Valley service is available.
The food menu is varied and offers many choices.
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1 people find it helpful
hs
heru s.
Business
10,0
/10
Reviewed 6 week(s) ago
It's quite close to the East Java BPS office, the food menu is really suitable
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T***n
8,5
/10
Reviewed 7 week(s) ago
The hotel was good, with generally good facilities. Breakfast was varied throughout the three days.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back again soon. Best regards, Intan Alice General Manager
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YE
Yanto E.
9,4
/10
Reviewed 8 week(s) ago
Always my first choice of hotel when coming to Surabaya
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Accommodation's Reply
26 Nov 2025
Dear Mr. Yanto E, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back soon. Best regards, Intan Alice General Manager
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B***a
Business
10,0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and informative.
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Accommodation's Reply
26 Nov 2025
Dear Ms. B, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back again soon. Best regards, Intan Alice General Manager
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Wihdatul I.
10,0
/10
Reviewed 9 week(s) ago
I'd love to stay again. Friendly staff, quiet location, delicious food. Valley parking.
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Accommodation's Reply
26 Nov 2025
Dear Mr. Wihdatul, I would like to extend my warmest regards to Luminor Hotel Surabaya – Jemursari. Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back soon. Best regards, Intan Alice General Manager
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AF
Angelica F. P.
Staycation
8,5
/10
Reviewed 9 week(s) ago
Subscribe here. It's truly best in class. Check-in made easy. Thank you.
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Accommodation's Reply
26 Nov 2025
Dear Ms. Angelica F.P., Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review, which will inspire our team to improve our services even more. We hope to welcome you back soon.
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K***n
9,1
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly. Security was also responsive and accommodating at any time I needed to pick up and drop off my car (vallet). The room was also clean and tidy.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. ke*n, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive such a wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back again soon.
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R***n
Transit
6,8
/10
Reviewed 11 week(s) ago
actually the hotel was so good. I order for double bed but in the fact this is not available only twin bed. The one reason why I choose more expensive for this one to have a comfortable. If the hotel cant guarantee the order, do not show it in the list of order if its already full. Also I should wait morr extra in the lobby while check in. With this first check in experience make me not so happy.
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Accommodation's Reply
07 Nov 2025
Dear R***n,
Warmest greetings from Luminor Hotel Surabaya - Jemursari.
Thank you for taking the time to share your experience with other travelers, and we apologize for the disappointment you experienced during your stay.
We take feedback seriously and constructively, so we greatly appreciate your willingness to share this information.
Please be assured that we will pass your feedback on to our team and ensure this does not happen again in the future. Guest satisfaction is our priority.
Once again, thank you for your valuable feedback. We look forward to welcoming you back and showing you our improvements.
Thank you and best regards,
Intan Alice
General Manager
Ra
Rinai a. a.
Business
9,7
/10
Reviewed 11 week(s) ago
The hotel's location is strategic and very easy to access.
The staff are all friendly and very polite.
The breakfast menu is comprehensive.
Although the room was small, it was quite comfortable, but the room next to mine was noisy (as if it was being renovated), so it was a bit disturbing.
But next time I come to Surabaya with my kids, I'll definitely bring them to stay here 🥰
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Accommodation's Reply
26 Nov 2025
Rinai a. A, Best regards, Luminor Hotel Surabaya – Jemursari Thank you for your trust in choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review. It will be an encouragement and motivation for our team to improve our services even more. We hope to welcome you back again soon.
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Ra
Rinai a. a.
9,7
/10
Reviewed 11 week(s) ago
The hotel's location is strategic and very easy to access.
The staff are all friendly and very polite.
The breakfast menu is comprehensive.
Although the room was small, it was quite comfortable, but the room next to mine was noisy (as if it was being renovated), so it was a bit disturbing.
But next time I come to Surabaya with my kids, I'll definitely bring them to stay here 🥰
Read More
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Accommodation's Reply
26 Nov 2025
Rinai a. A, Best regards, Luminor Hotel Surabaya – Jemursari Thank you for your trust in choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive this wonderful review. It will be an encouragement and motivation for our team to improve our services even more. We hope to welcome you back again soon.
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A***s
10,0
/10
Reviewed 11 week(s) ago
The most comfortable place to stay
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Accommodation's Reply
26 Nov 2025
Dear A*s, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive such a wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back again soon.
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AF
Akhmad F.
8,5
/10
Reviewed 11 week(s) ago
A comfortable hotel for families. Reasonable prices. Cleanliness and comfort were satisfactory.
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2 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Achmad F., Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive such a wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back again soon.
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E***i
8,5
/10
Reviewed 11 week(s) ago
The staff provided excellent service, following established SOPs, ensuring a comfortable experience for guests. We hope this level of service continues. Thank you.
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Accommodation's Reply
26 Nov 2025
Dear E*i, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive such a wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back soon.
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E***i
8,5
/10
Reviewed 11 week(s) ago
It was a pleasure to visit this place, and I'll definitely stay here again next time I'm in the area. So, don't hesitate to come here for business or a family staycation.
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Accommodation's Reply
26 Nov 2025
Dear E*i, Warmest regards, Luminor Hotel Surabaya – Jemursari Thank you for choosing Luminor Hotel Surabaya – Jemursari as your accommodation during your stay in Surabaya. We are honored to receive such a wonderful review. It will inspire our team to improve our services even more. We hope to welcome you back soon.
See original
Number of reviews per page
20
40
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