Dear R***n,
Warmest greetings from Luminor Hotel Surabaya - Jemursari.
Thank you for taking the time to share your experience with other travelers, and we apologize for the disappointment you experienced during your stay.
We take feedback seriously and constructively, so we greatly appreciate your willingness to share this information.
Please be assured that we will pass your feedback on to our team and ensure this does not happen again in the future. Guest satisfaction is our priority.
Once again, thank you for your valuable feedback. We look forward to welcoming you back and showing you our improvements.
Thank you and best regards,
Intan Alice
General Manager