Checked in at 9 p.m. and got a room on the 4th floor. I suddenly entered the room. The lights were very dim, flickering. I reported it to the staff. They said the lights were like that, so I asked for a room change. I was given a room, but I was willing to accept it. However, when I entered, the room smelled of cigarettes. I checked the condition of the bed. I found a pillow stain like the one in the photo and the smell of sweat. I complained. But the staff said it had been replaced and that no HK could replace it. At the time, I was tired from the flood and needed to rest. Seeing all this, I immediately filed a complaint that night.
When guests violate the rules, we have to pay a fine for stains on the fabric, but what they received was a stained pillow. Do you not have quality control over the cleanliness of the facilities you provide? For the 260,000 Rupiah I paid for all that, with dim lighting and a smoking ban, and entering the room, the smell of cigarettes is highly undesirable.
Honestly, I'm very disappointed with the facilities provided. There's only one towel, because I paid 260,000 Rupiah, not 50,000 Rupiah. The facilities I received should be better than the 50,000 Rupiah price.