Dear Respected Sir/Madam, Thank you for your review and trust in choosing Claro Makassar. We are very pleased to hear that the service from our front-line team gave a positive impression with their friendliness and sincere smiles. We will convey this review to the team as an appreciation for their dedication. However, we also apologize for the inconvenience you experienced regarding the variety of breakfast menus and the loss of your cellphone charger. Regarding the sahur and breakfast menus, we understand the importance of variety, especially for guests who stay for a long period of time. We have forwarded this input to the culinary team to be taken seriously in developing the menu in the future. For the items left behind, we are very sorry for the incident. Our procedures are actually very strict in handling lost or left behind items, and we will recheck internally regarding your report. We highly uphold the values of honesty and integrity in the entire team, including the cleaning team, and this will be a special evaluation for management. Thank you for conveying this to us. Hopefully we will have the opportunity to provide a better experience on your next visit. Warm regards, Anggiat Sinaga. General Manager
