8.5
Very Good

From 11,653 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about CLARO Makassar
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Bedroom (106)
Room Space (103)
Staff Friendliness (102)
Distance to City Center (96)
Bathroom (95)
Hotel Area (95)
Accessibility (94)
Ambiance (91)
Taste (89)
Variety (89)
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Traveler Reviews CLARO Makassar

Number of reviews per page
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40
Customer reviews
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.6

/10

Reviewed 3 day(s) ago

All staff at the hotel are friendly and very helpful. In terms of hotel cleanliness, the room is also very clean. I am very satisfied with all aspects of security, comfort, and cleanliness. However, I am not satisfied with the food. In my opinion, many dishes are not very tasty. Considering that this hotel has been around for a long time, the quality of the food served should be maintained and upgraded.
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Accommodation's Reply
25 Apr 2025
Dear Valued Guest, Warm greetings from Claro Makassar! Thank you very much for taking the time to share your experience. We are truly delighted to hear that you found our staff friendly and helpful, and that you were satisfied with the cleanliness, comfort, and overall security during your stay. Your kind words mean a lot to us and will certainly be shared with our team as encouragement. We sincerely apologize that the food quality did not meet your expectations. Your feedback is extremely valuable, and we truly understand your concerns—especially considering our long-standing presence as a hotel. Please rest assured that your comments have been forwarded to our culinary team for immediate review and improvement. We are committed to continuously enhancing our services, and your input plays an important role in that process. We hope to have the opportunity to welcome you back in the future and provide a dining experience that fully matches the rest of your stay. Warm regards, Anggiat Sinaga General Manager
0***N
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 day(s) ago

The atmosphere is comfortable, the rooms are quite spacious, only the WiFi is not very good.
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Accommodation's Reply
25 Apr 2025
Dear Respected Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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Guntur A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 4 day(s) ago

Stayed 3 nights, clean hotel, good and satisfying service, strategic location, delicious breakfast menu and many choices, highly recommended for family staycations and other events..., thank you Claro🙏🙏🙏
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R***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 5 day(s) ago

Overall very good. The downside, on the 3rd day of stay the room was not cleaned when leaving. Finally had to call first.
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Muhammad
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 day(s) ago

The staff is very friendly and helpful to the guests, an old hotel that consistently maintains good service standards. well done
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Muhammad
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 day(s) ago

the staff is friendly and very helpful if there is a need
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Singgih W.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

The quality of the restaurant can be maintained, cleanliness and the food menu is nothing new.
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Accommodation's Reply
25 Apr 2025
Dear Mr. SInggih W. Dear Sir, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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L***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 1 week(s) ago

Overall it's okay. Please improve it further.
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Dear Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

Best, strategic hotel to airport toll access. Affordable price. Always success.
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Dear Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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R***u
icon-origin-TRAVELOKA

9.1

/10

Reviewed 1 week(s) ago

just access card is a bit difficult
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Dear Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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S***a
icon-origin-TRAVELOKA

8.7

/10

Reviewed 1 week(s) ago

The hotel was very good but my room neighbors were noisy from 7pm to 6am. My sleep and rest were very disturbed.
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Dear Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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I***m
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the food is average..
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Dear Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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Rezky S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

Always a family favorite hotel for staycation
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Ghitarina H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

Close to everywhere. Near my parents' house.
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Dzulfikri R. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

The hotel staff is very friendly and very helpful, the rooms are clean, comfortable and easy to access.
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Accommodation's Reply
25 Apr 2025
Dear Mr. Dzulfikri R. T. Dear Sir, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.4

/10

Reviewed 3 week(s) ago

The front-line service is very friendly and smiling, but the breakfast menu is the same from sahur until Eid so it will definitely be boring for a long stay. Then I was 100% sure I left my cellphone charger behind but they said it wasn't there. The cleaning staff is not very honest.
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Accommodation's Reply
25 Apr 2025
Dear Respected Sir/Madam, Thank you for your review and trust in choosing Claro Makassar. We are very pleased to hear that the service from our front-line team gave a positive impression with their friendliness and sincere smiles. We will convey this review to the team as an appreciation for their dedication. However, we also apologize for the inconvenience you experienced regarding the variety of breakfast menus and the loss of your cellphone charger. Regarding the sahur and breakfast menus, we understand the importance of variety, especially for guests who stay for a long period of time. We have forwarded this input to the culinary team to be taken seriously in developing the menu in the future. For the items left behind, we are very sorry for the incident. Our procedures are actually very strict in handling lost or left behind items, and we will recheck internally regarding your report. We highly uphold the values of honesty and integrity in the entire team, including the cleaning team, and this will be a special evaluation for management. Thank you for conveying this to us. Hopefully we will have the opportunity to provide a better experience on your next visit. Warm regards, Anggiat Sinaga. General Manager
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Umi k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

Friendly staff, clean, spacious rooms.
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Accommodation's Reply
25 Apr 2025
Dear Mrs. Umi to. Dear, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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c***l
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

First time staying here, impressive.
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Accommodation's Reply
25 Apr 2025
Dear Respected Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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Hasfar S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

7.1

/10

Reviewed 3 week(s) ago

For a menu of food variations that are less up to date.
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Accommodation's Reply
25 Apr 2025
Dear Mr. Hasfar, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. We apologize if the menu choices available have not met your expectations. This input is very valuable to us, and currently our culinary team is continuing to evaluate and update the menu in order to present fresher, more diverse choices that suit the tastes of our guests. Our management always strives for the best in terms of cleanliness, service and food quality so that our guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We look forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Quality according to the price paid. Recommended.
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Accommodation's Reply
25 Apr 2025
Dear Respected Sir/Madam, Warm greetings from Claro Makassar! Thank you for always choosing Claro Makassar as your activity accommodation and for taking the time to provide a review of your experience on the Traveloka Application. We are very happy and proud to know that Claro Makassar is always the main choice while in Makassar. Our management always strives for the best in terms of cleanliness, service and food quality so that guests have an extraordinary experience while at Claro Makassar. This review will certainly be conveyed to our team and will be the biggest source of motivation for us. We are looking forward to your next visit. Do not hesitate to contact us if you need help with reservations. Warm regards. Anggiat Sinaga. General Manager.
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Number of reviews per page
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