8.4
Very Good

From 5,145 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Grand Central Hotel Pekanbaru
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Staff Friendliness (25)
Bedroom (20)
Taste (19)
Room Space (18)
Hotel Area (18)
Distance to City Center (17)
Bathroom (17)
Variety (17)
Accessibility (16)
Ambiance (16)
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Traveler Reviews Grand Central Hotel Pekanbaru

Number of reviews per page
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40
Customer reviews
S***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 day(s) ago

A place that our family always visits, even with colleagues we always stay here.
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

OK and will come back again if I'm in Pekanbaru again.
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Riska L.
icon-Staycation
Staycation
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6.0

/10

Reviewed 2 week(s) ago

FB service and product are absolutely zero, from the service point of view, it feels really bad.
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. Riska L, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and input. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.
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G***t
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 week(s) ago

Great recommendation for a place to stay if you are in Pekanbaru.
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1 people find it helpful

Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. G*t, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards, Management.
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Chandra D. S.
icon-Transit
Transit
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

It's really good here, the staff are friendly
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. Chandra D. S, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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M hamdy
icon-origin-TRAVELOKA

8.2

/10

Reviewed 3 week(s) ago

The check-in process was long, I was only able to enter the room at 2.45 WIB, the hotel received compensation from guests who checked out late, but it was not good for the next guests who would be coming in. The requested room was connecting, because it was not ready, in the end I had a separate room with my child
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. m hamdy, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and input. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.
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N***a
icon-origin-TRAVELOKA

6.8

/10

Reviewed 3 week(s) ago

The staff are not very friendly and not very helpful, such as asking for help to clean the dining table during breakfast, asking for a towel when swimming, others are given towels when swimming
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Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. N*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our services. Once again thank you for your comments and attention. We look forward to serving you better in the future. Thank you. Regards, Management.
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Riza N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

Strategic location, friendly staff. Improvement: cleanliness, the hotel looks old and please add a refrigerator in each room.
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Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. Riza N, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.
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e***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.6

/10

Reviewed 4 week(s) ago

The room is clean, but not soundproof.
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1 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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R***d
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

The hotel is very good, comfortable and will come back again
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Accommodation's Reply
09 Apr 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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Agustinus M.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

Fun. Lodging in the middle of the city. Comfortable and clean. Great.
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2 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. Agustinus M, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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N***s
icon-Business
Business
icon-origin-TRAVELOKA

6.0

/10

Reviewed 6 week(s) ago

There was a piss in the toilet when I checked in, a lot of stains in the bed, hot water was already mentioned to be off but no compensation.

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Accommodation's Reply
17 Mar 2025
Dear Mr / Mrs, Warmest Greeting, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for your visiting at Grand Central Hotel Pekanbaru, and for taking your valuable time to give your review of our hotel. We deeply apologize for the inconvenience caused that happened while you stayed in our hotel. Highly appreciation for your suggestion and input. We will take further action to make improvement on our service. Once again thank you for your comment and attention. We are looking forward to served you better soon in future. Thank you Best Regard Management
J***n
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Nice place 👍🏻 professional staff, near from city center of pekanbaru
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Accommodation's Reply
13 Mar 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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d***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Comfortable and complete breakfast
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Accommodation's Reply
12 Mar 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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R***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Comfortable, good service and delicious food
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Accommodation's Reply
11 Mar 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards, Management.
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Friendly hotel staff, easy and fast check in, complete facilities, recommended for families, close to the city center
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1 people find it helpful

Accommodation's Reply
03 Mar 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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H***I
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Okay, okay, good price, good location, all in all great
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Accommodation's Reply
13 Feb 2025
Dear Sir/Madam, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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S***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.4

/10

Reviewed 12 week(s) ago

Check in took 2 hours, the air conditioning temperature could not be adjusted, the parking attendant was not friendly in giving directions, the safety box could not be used, the towels were not suitable for a 4 star hotel, the refrigerator could not be used, the carpet was not vacuumed.
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2 people find it helpful

Accommodation's Reply
03 Feb 2025
Dear Mr./Mrs. S*t, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.
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S***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA

7.3

/10

Reviewed 12 week(s) ago

Check in took 2 hours, the room carpet was not vacuumed, the refrigerator was dead, the safety box could not be used, the AC temperature could not be adjusted, the towels were no longer suitable for a 4-star hotel, the parking attendant was not friendly, asking for an additional key could not be done….
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Accommodation's Reply
03 Feb 2025
Dear Mr./Mrs. S*t, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our services. Once again thank you for your comments and attention. We look forward to serving you better in the future. Thank you. Regards, Management.
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E***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 13 week(s) ago

Everything is okay, the additional cost for children's breakfast can be reduced this time...
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Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. E*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.
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Number of reviews per page
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