Traveloka (5.400)
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8,4
Very Good
From 5.400 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,4
Meal
8,4
Location
8,5
Service and Facilites
8,5
People often mention about Hotel Santika Kelapa Gading
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Staff Friendliness (49)
Bedroom (43)
Bathroom (43)
Room Space (39)
Hotel Area (39)
Ambiance (38)
Taste (36)
Accessibility (34)
Variety (34)
Surroundings (32)
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Traveler Reviews Hotel Santika Kelapa Gading
Number of reviews per page
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40
Customer reviews
E***y
Staycation
10,0
/10
Reviewed 1 week(s) ago
Very comfortable and strategic hotel
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Hotel Santika Kelapa Gading Management
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G***a
Staycation
10,0
/10
Reviewed 2 week(s) ago
Great place to staycation, clean room, nice ambiance
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Hotel Santika Kelapa Gading Management
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Y***f
Staycation
10,0
/10
Reviewed 2 week(s) ago
The atmosphere is calm, the rooms are soundproof, the breakfast choices are varied and delicious.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Hotel Santika Kelapa Gading Management
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a***l
Business
8,5
/10
Reviewed 2 week(s) ago
The place was good and recommended for stay
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Hotel Santika Kelapa Gading Management
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TU
Teuku U.
Staycation
8,5
/10
Reviewed 2 week(s) ago
Located near Mall Kelapa Gading, this accommodation gives more than they can offer for those customers who want a private & quality time. Not only surrounded by culinary destinations but also many favorite attractions that can be visited within a few minutes.
1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Mr. Teuku U., Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your review is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Management of Hotel Santika Kelapa Gading
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a***l
Business
9,1
/10
Reviewed 2 week(s) ago
Staff very friendly, the room also good
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Hotel Santika Kelapa Gading Management
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l***i
Staycation
8,3
/10
Reviewed 3 week(s) ago
Took 2 rooms for 2 nights...when we first entered, the room smelled musty.
The impression of the room was so-so.
The hotel atmosphere was less comfortable.
The breakfast variety was quite extensive, but the taste was just okay.
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in improving the quality of our products and services. We apologize for the musty room odor and the mediocre food. This review motivates us to provide the best for our guests. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Management of Hotel Santika Kelapa Gading
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I***k
Transit
6,6
/10
Reviewed 3 week(s) ago
The room smells, breakfast has quite a lot of variety
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in improving the quality of our products and services. We apologize for the smelly room. This review motivates us to further improve our products and provide the best for our guests. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Management of Hotel Santika Kelapa Gading
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A***a
Leisure
8,5
/10
Reviewed 4 week(s) ago
Strategic location. Old hotel. Stayed in an executive room but got one at the end of the hall. The elevator is a bit dark. Breakfast is incomplete... even sausages are not available. Hopefully this input will be useful for Santika's progress. Thanks.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in improving the quality of our products and services. We apologize for the lack of completeness of the food. We look forward to welcoming you again, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Management of Hotel Santika Kelapa Gading
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h***n
10,0
/10
Reviewed 4 week(s) ago
Strategic hotel in the city, MAG mall is nearby.
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Accommodation's Reply
19 Aug 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. We always strive to provide the best in terms of product quality and service. Your feedback is very helpful in maintaining the quality of our products and services. We look forward to welcoming you back, whether for a stay or a meeting. Thank you for choosing Hotel Santika Kelapa Gading-Jakarta. Best regards, Hotel Santika Kelapa Gading Management
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i***n
8,5
/10
Reviewed 5 week(s) ago
over all everything is good, no less no more
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Accommodation's Reply
23 Jul 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful in maintaining the quality of our products and services. We recognize that there are still many areas for improvement and we hope this will not be a barrier for you to return to Hotel Santika Kelapa Gading, whether for a meeting or stay. Best regards, Hotel Santika Kelapa Gading Management.
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A***i
Business
10,0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the food is also delicious, the location is quite strategic
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful in maintaining the quality of our products and services. We recognize that there are still many areas for improvement and we hope this will not be a barrier for you to return to Hotel Santika Kelapa Gading, whether for a meeting or stay. Best regards, Hotel Santika Kelapa Gading Management.
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GS
Galih S.
8,5
/10
Reviewed 6 week(s) ago
From parking, check-in, overnight stay, and check-out, we were well-served, including a takeaway breakfast. Thank you.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr. Galih, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful in maintaining the quality of our products and services. We realize there are still many things we need to improve and hope it will not be a barrier for you to come back to Hotel Santika Kelapa Gading for either a meeting or an overnight stay. Best regards, Hotel Santika Kelapa Gading Management.
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M***a
Business
8,8
/10
Reviewed 6 week(s) ago
Although the hotel seems old, the atmosphere hasn't changed. It's just that, perhaps because I was unlucky, the water heater in my room wasn't working. Overall, it was good.
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Accommodation's Reply
23 Jul 2025
Dear Guest, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful in maintaining the quality of our products and services. We realize that there are still many things that need to be improved for the comfort of our guests, such as the functioning of hot water in the room, and we hope this incident will not be a barrier for you to come back to Hotel Santika Kelapa Gading, either for a meeting or stay. Best regards, Hotel Santika Kelapa Gading Management.
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NJ
Novell J.
Business
8,5
/10
Reviewed 6 week(s) ago
The hotel needs to be upgraded again... the materials already look oldies
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. Novell J, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful in improving the quality of our products and services. We look forward to your next visit, whether for a meeting or to stay overnight. Best regards, Hotel Santika Kelapa Gading Management
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G***t
Business
10,0
/10
Reviewed 6 week(s) ago
The receptionist was very friendly and helpful with check-in and additional stays. The breakfast was comprehensive and varied. This would be one of my recommended accommodations.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful for us in maintaining the quality of our products and services. We look forward to welcoming you back to Hotel Santika Kelapa Gading, whether for a meeting or overnight stay. Best regards, Hotel Santika Kelapa Gading Management
See original
G***t
Business
10,0
/10
Reviewed 6 week(s) ago
The receptionist was very friendly and helpful with check-in and additional stays. Breakfast was comprehensive and varied. This would be one of my recommended accommodations.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful for us in maintaining the quality of our products and services. We look forward to welcoming you back to Hotel Santika Kelapa Gading, whether for a meeting or overnight stay. Best regards, Hotel Santika Kelapa Gading Management
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H***d
9,4
/10
Reviewed 6 week(s) ago
Friendly staff, delicious food and lots of menus
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful for us in maintaining the quality of our products and services. We look forward to welcoming you back to Hotel Santika Kelapa Gading, whether for a meeting or overnight stay. Best regards, Hotel Santika Kelapa Gading Management
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NB
Nila B.
8,5
/10
Reviewed 6 week(s) ago
all staff are friendly, got a welcome drink..
it's amazing to get 4 bottles of bottled water per day, where other hotels only get 2 bottles per day...
the breakfast menu is varied and delicious
it's just that when you get out of the elevator on the 2nd floor
the air feels stuffy, the smell of dusty carpet is quite noticeable to me
the same goes for the room.. hopefully it will be a concern for the hotel
but overall is good thx
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Accommodation's Reply
14 Jul 2025
Dear Ms. Nila B., Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful for us in maintaining the quality of our products and services. We look forward to welcoming you back to Hotel Santika Kelapa Gading, whether for a meeting or overnight stay. Best regards, Hotel Santika Kelapa Gading Management
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NB
Nila B.
8,8
/10
Reviewed 7 week(s) ago
overall the staff are all friendly
what I like here, bottled drinking water is rationed 4 bottles per day
where other hotels I have visited, only provide 2 bottles of water/day
only the room smells musty..
breakfast also has a varied menu and food can be brought to the room
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Accommodation's Reply
14 Jul 2025
Dear Ms. Nila B., Warm greetings from Hotel Santika Kelapa Gading. Thank you for taking the time to review our hotel. Your review is very helpful for us in maintaining the quality of our products and services. We look forward to welcoming you back to Hotel Santika Kelapa Gading, whether for a meeting or overnight stay. Best regards, Hotel Santika Kelapa Gading Management
See original
Number of reviews per page
20
40
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