Dear Mr./Mrs. Y*i, “warm greetings from Delaxston Hotel Yogyakarta”. First of all, we would like to thank you for staying at our hotel and for taking the time to give a review, through this opportunity we represent the entire team and management of Delaxston hotel to express our sincere apologies for the inconvenience during your stay. Rest assured that is not the kind of service we want to offer you, once again thank you for bringing this issue to our attention, and our priority is to first resolve all your issues in a timely manner with the Delaxston hotel yogyakarta team and ultimately restore your trust in Delaxston hotel yogyakarta. Best regards. Adjie Sukerlan. General Manager