8.5
Very Good
From 4,302 reviews
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Cleanliness
8.6
Room Comfort
8.6
Meal
8.2
Location
8.6
Service and Facilites
8.6
People often mention about Yello Hotel Jemursari
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Staff Friendliness (30)
Ambiance (25)
Bedroom (25)
Bathroom (22)
Accessibility (21)
Taste (21)
Room Space (20)
Variety (20)
Surroundings (19)
Wifi (19)
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Traveler Reviews Yello Hotel Jemursari
Number of reviews per page
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40
Customer reviews
A***a
8.2
/10
Reviewed 6 day(s) ago
The hotel atmosphere is quite interesting and pleasant with a dominant yellow color that tends to depict cheerfulness. There is a dispenser in every room hallway which is very helpful for those who really like to drink. The room is clean, quite spacious too. The service is okay, the only downside is that yesterday I had the chance to borrow a set of plates, it took a long time to be delivered 1 hour later, the food had already run out and the set of plates had just arrived 😅
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Accommodation's Reply
23 Apr 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
Ditto P.
Transit
10.0
/10
Reviewed 3 week(s) ago
Strategic, clean, comfortable, delicious food with lots of variety, friendly staff, if I go to Surabaya I will come here again.
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Accommodation's Reply
13 Apr 2025
Yello Mr. Ditto, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
S***a
Business
6.8
/10
Reviewed 8 week(s) ago
We already expected for the food it's really nice have so many choices and for the restaurant staff really helpful and friendly because we very often and like to stay at yello hotel JKT. How ever we didn't expected when we arrived nearly midnight after long trip the receptionist its so bad not friendly at all and when we ask for a couple question he still talking and answered unhappily and the last the room that he gift to us is clean enough but for the ac is not very cold and sometime the wifi its not connected and also very slow. i hope it can be more better same as like other yello hotel we've been visited
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Accommodation's Reply
06 Mar 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya.
We sincerely appreciate you taking the time to share your feedback with us. Your experience during your recent stay at Yello Jemursari is of the utmost importance to us, and we regret to learn that your experience did not meet your expectation.
We genuinely apologize for any inconvenience you may have encountered. Please know that we take all guest concerns seriously, and we are committed to addressing and resolving the issues you have brought to our attention.
Thank you for bringing this to our attention, and we look forward to the opportunity to better serve you in the future. Regard, Pande Suadnyana (Hotel Manager)
T***H
8.8
/10
Reviewed 8 week(s) ago
The breakfast has many variations.
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Accommodation's Reply
06 Mar 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
R***y
Staycation
10.0
/10
Reviewed 9 week(s) ago
The hotel and service are good, but I got a room that smelled of wasp oil. But it's not a problem for just one night. The rest is good, in this hotel I've tried Yello Harmony and Yello Paskal, they are always nice.
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1 people find it helpful
Accommodation's Reply
06 Mar 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
M***A
Leisure
9.7
/10
Reviewed 11 week(s) ago
Nice hotel, we will be back soon
1 people find it helpful
Accommodation's Reply
11 Feb 2025
Yello Tamu yang Terhormat, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
M***D
Staycation
10.0
/10
Reviewed 12 week(s) ago
Forgot to take a photo.. but for me this hotel is very comfortable.. the nuance is bright, and makes the days more spirited.. there are many cool murals with a dominant yellow color that makes the mood very happy..
Although there is no swimming pool, this hotel is very comfortable to stay in... close to supeeindo and access to anywhere..
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Accommodation's Reply
04 Feb 2025
Yello Mr. Masud,
Warmest Greeting from Yello Jemursari Surabaya.
Thank you for choosing YELLO Hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya.
On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.
We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.
Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays.
Regard,
Pande Suadnyana (Hotel Manager)
Jainuri E.
Transit
9.4
/10
Reviewed 15 week(s) ago
Overall a good hotel for just transit and comfortable enough for 2 pax
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1 people find it helpful
Accommodation's Reply
14 Jan 2025
Yello Mr. Jainuri. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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rr
ririn r.
10.0
/10
Reviewed 15 week(s) ago
A very unique hotel because the design is really cool. Not like other hotels.
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Accommodation's Reply
14 Jan 2025
Yello Ibu Ririn. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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KF
Karimah F.
8.7
/10
Reviewed 15 week(s) ago
All the staff are friendly, but the food is not very tasty, unlike Yello Harmoni, the bathroom tap is loose.
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Accommodation's Reply
08 Jan 2025
Yello Ibu Karimah. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We apologize for our shortcomings, this will be our focus in the future in improving our facilities and services. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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G***t
6.7
/10
Reviewed 16 week(s) ago
4 star status, but it feels like 2 stars, no swimming pool, minimal facilities, maxi price, room smells of paint, initially the key failed to detect, the AC and TV couldn't be turned on, the staff came and then they could. The refrigerator was dead, minimal facilities but it says 4 stars, the app wasn't updated or the hotel had an error.
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Accommodation's Reply
07 Jan 2025
Yello Dear Guest. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We apologize for our shortcomings, this will be our focus in the future in improving our facilities and services. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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A***s
Staycation
10.0
/10
Reviewed 16 week(s) ago
Clean place, comfortable atmosphere, very cozy, too bad there's no swimming pool.
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1 people find it helpful
Accommodation's Reply
01 Jan 2025
Yello Dear Guest. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. This is a great appreciation for us in serving you during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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Philippus N. D. Y.
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very pleasant. Comfortable, friendly service.
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Accommodation's Reply
01 Jan 2025
Yello Mr. Philippus. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. This is a great appreciation for us in serving you during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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F***y
Leisure
10.0
/10
Reviewed 17 week(s) ago
The staff was friendly and the Deluxe room is comfy and clean. In room dining is also affordable and tasted good.
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Accommodation's Reply
28 Dec 2024
Yello Mr. Ferry. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. This is a great appreciation for us in serving you during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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Yuni N.
10.0
/10
Reviewed 18 week(s) ago
Business trip. Ok and steady
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Accommodation's Reply
23 Dec 2024
Yello Ibu Yuni. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. This is a great appreciation for us in serving you during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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J
JIMMY
Medical
9.7
/10
Reviewed 19 week(s) ago
The room is clean, there is a sofa bed, there is an x box, the breakfast is delicious and has many types, the wifi is fast.
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Accommodation's Reply
23 Dec 2024
Yello Mr. Jimmy. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. This is a great appreciation for us in serving you during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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T***h
8.8
/10
Reviewed 19 week(s) ago
The classification in the app is 4 stars, but on Google Maps it is 3 stars, and the actual facilities are 3 stars.
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1 people find it helpful
Accommodation's Reply
17 Dec 2024
Yello Dear Guest. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We apologize in advance if there is anything uncomfortable during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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AN
Ari N.
Business
6.2
/10
Reviewed 20 week(s) ago
Many of the staff are not friendly, although some are friendly.
The security guard is very friendly.
The restaurant is not very friendly.
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Accommodation's Reply
17 Dec 2024
Yello Mr./Mrs. Ari. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We apologize in advance if there is anything uncomfortable during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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P***a
Business
10.0
/10
Reviewed 20 week(s) ago
Thank you, business trip went smoothly
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1 people find it helpful
Accommodation's Reply
17 Dec 2024
Yello Dear Guest. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We apologize in advance if there is anything uncomfortable during your stay. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, Pande Suadnyana - Hotel Manager
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RA
Rachmad A. W.
Business
9.7
/10
Reviewed 23 week(s) ago
The rooms are comfortable and clean, the food is delicious and the service is very helpful.
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2 people find it helpful
Accommodation's Reply
30 Nov 2024
Yello Mr. Rachmad. Warm greetings from Yello Jemursari Surabaya. Thank you for your positive input to improve our services and facilities in the future. We look forward to welcoming you back to Yello Jemursari Surabaya. Best regards, on behalf of-General Manager (Otniel Rezha).
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Number of reviews per page
20
40
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