8,0
Very Good
From 763 reviews
Provided by travelers on
Cleanliness

7,8

Room Comfort

7,9

Meal

7,6

Location

8,1

Service and Facilites

7,9

People often mention about Couleur Hotel Cengkareng
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Bathroom (22)
Bedroom (21)
Staff Friendliness (18)
Ambiance (17)
Surroundings (13)
Hotel Area (13)
Accessibility (10)
Taste (10)
Soundproof (9)
Check-in/out Time (8)
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Traveler Reviews Couleur Hotel Cengkareng

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40
Customer reviews
P***i
icon-origin-TRAVELOKA
6,8
/10
Reviewed 2 day(s) ago
The strategic location is very close to our destination, but please pay more attention to the cleanliness and room facilities. There are quite a lot of mosquitoes, my child has hives 🙂. For the rest, it's okay... the staff are friendly from the security, receptionist, cleaning service to the person who delivers breakfast 👍👍
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D***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly, the distance from the hotel to all areas is close, recommended.
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e***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5,6
/10
Reviewed 9 week(s) ago
The facilities do not match those stated in the application, the room is damp, smells of cigarettes even though we booked a non-smoking room, there is a lot of dust in the room and trash stuck in the bed, there are cockroaches on the bed, there are many small black worms on the bathroom floor, the area leading to the room is full of cigarette butts, but the staff is quite helpful and helps lift the suitcase to the room because there is no elevator.
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2 people find it helpful
C***s
icon-origin-TRAVELOKA
6,5
/10
Reviewed 10 week(s) ago
The room is ok, just no lift.
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1 people find it helpful
M***M
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Comfortable place to take a rest.
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T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,8
/10
Reviewed 16 week(s) ago
Very friendly staff, but rooms were dirty, dusty, and infested with bed bugs. Sleeping was a challenge, and most basic sink and toilet facilities are broken or working but sub-par. Most of the staff are very polite and welcoming though. Everything looks old and dilapidated. The room was spacious but had a very rustic theme to the point that it felt like sleeping in a warehouse. For the price it was charging, they didn't even come with clean sheets or basic toiletries. Bring your own.
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4 people find it helpful
D***n
icon-Medical
Medical
icon-origin-TRAVELOKA
8,2
/10
Reviewed 22 week(s) ago
I would say this hotel was pricey, with facilities and comfortable. And there was no lift, so you must take the stairs to the room. Nothing much to explore nearby the hotel. It's just not worth the price, compared to hotel that I booked before with the same price at south jakarta.
3 people find it helpful
D***a
icon-origin-TRAVELOKA
5,7
/10
Reviewed 24 week(s) ago
Absolutely not worth the price. Looks more of motel instead of hotel. Even 1 star hotel might be better.
2 people find it helpful
J***n
icon-Business
Business
icon-origin-TRAVELOKA
7,9
/10
Reviewed 24 week(s) ago
Here are the important points that I found: 1. Cigarettes. Not everyone smokes, so please separate smokers from non-smokers. All the lobbies and hallways in this hotel are full of cigarette butts and ashtrays. So even non-smoking rooms still smell of cigarettes. I even bought 3 stellas to get rid of the unpleasant cigarette smell. (photo included) 2. Cleanliness. There are many reviews discussing the rather shabby blankets. I found that too. In room 4E, there were even dirty water spots in the bathroom and on the sink. The AC water flow is directed to the bathroom so that the shower room is always wet and damp. 3. Stairs. This hotel does not provide an elevator. Make sure you don't bring a lot of luggage. 4. Water heater. Please note that this hotel does not have a water heater. I am used to cold water, so this is not a problem. For those of you who need hot water, please take this into consideration. 5. Location. There are no convenience stores within a 500 meter radius of this hotel. Make sure you have shopped for your daily needs before deciding to check into the hotel.
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+5
2 people find it helpful
W***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,7
/10
Reviewed 24 week(s) ago
Could be better. The hotel room was not clean, no soap at bathroom, and the room has bad smell. Staff is okay, but they could improve the services.
3 people find it helpful
A***u
icon-origin-TRAVELOKA
5,0
/10
Reviewed 24 week(s) ago
The room is not as expected and not as pictured. The price is almost 500k but the room is bad, the bathroom is like not in Mentein, the water heater is not working (no hot water) The amenities are incomplete, I called the reception to ask for a toothbrush, the answer was the toothbrush has not arrived. It seems like everything is not prepared well. In terms of interior, it is okay, modern, minimalist and aesthetic
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3 people find it helpful
R***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6,0
/10
Reviewed 26 week(s) ago
The room was dirty and smelled of cigarettes, the bed was old and the pipes were noisy, the hotel atmosphere was scary because the wall paint had faded, it was damp and the cleanliness was lacking, I had to sweep and mop the floor of the room first because I wanted to pray.
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3 people find it helpful
arif e.
icon-origin-TRAVELOKA
7,0
/10
Reviewed 30 week(s) ago
God, the room is dirty, there is chewing gum on the table, there is cigarette butt in the tissue box, the toilet is really dirty, it's really annoying
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5 people find it helpful
Y***a
icon-origin-TRAVELOKA
9,0
/10
Reviewed 32 week(s) ago
Strategic location. However, the room lacks lighting and when you first open the door when entering the room, it smells musty due to lack of air ventilation. The bathroom is not clean for the doors and walls. The room is not soundproof.
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1 people find it helpful
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 32 week(s) ago
A comfortable hotel type for the price of 500 thousand with a deluxe room, but unfortunately during the stay at that time the TV could not be used because there was a disturbance, the AC had no problems, free coffee and tea sachets in the room, the tap water worked well, for breakfast the standard meal at that time got fried vermicelli + egg and was delivered to the room. The overall assessment in my opinion is very good, hopefully the shortcomings can be evaluated and improved again and always be successful for the hotel 🙏
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2 people find it helpful
Hendri K.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 35 week(s) ago
Strategic location and the rooms are quite spacious
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F***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 38 week(s) ago
Very comfortable and really like it clean
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2 people find it helpful
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Adly F. M.
icon-Business
Business
icon-origin-TRAVELOKA
5,9
/10
Reviewed 39 week(s) ago
The hotel is in a strategic location and the cleanliness is very lacking and the food is not on time.
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1 people find it helpful
Jeany M.
icon-origin-TRAVELOKA
5,5
/10
Reviewed 45 week(s) ago
400 is cheap, you know. But it's really not worth the price of 400. When I arrived, I was given a room that smelled of cigarettes, but was changed to another room which had a bad smell but was just as dirty. Second, there's no toothpaste brush, third, the water is bad when you look at the comments, and the water is always in trouble? It's really funny, bro, I'm a woman who was given a gallon of water, so how can I lift it, bro, I was panting and holding up the gallon. How can something like this get a rating of still 8. Is this also breakfast at 8 o'clock? Buses everywhere in the hotel start at 7 o'clock. That's it, it's like playing around with breakfast, trying to see that much rice plus chicken that you can only count on your fingers. The only plus point is that the staff are very friendly. Please improve this hotel, it's really bad. Hotels, you know
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3 people find it helpful
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Andiyana G. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
6,1
/10
Reviewed 50 week(s) ago
Wow, it was really chaotic staying here, from the outside appearance it was convincing that this hotel was good and okay. In reality, the room was dirty, the sheets looked like they hadn't been changed, making me itchy, there were lots of mosquitoes in the room, the AC wasn't cold, the bathroom was a bit dirty and slippery, the amenities were lacking. I couldn't sleep because of the mosquitoes. For breakfast, it was delivered to the room, fried rice with egg, and warm sweet tea. Luckily it was delicious.
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3 people find it helpful
Accommodation's Reply
15 Aug 2024
Thank you for coming, we apologize for any shortcomings, we will improve the facilities at Couleur Hotel, thank you.
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