8.2
Very Good
From 2,632 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.3
Meal
8.2
Location
8.3
Service and Facilites
8.4
People often mention about Grand Mahkota Hotel
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Staff Friendliness (13)
Bedroom (12)
Taste (12)
Distance to City Center (11)
Bathroom (11)
Ambiance (10)
Room Space (10)
Hotel Area (9)
Surroundings (8)
Wifi (8)
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Traveler Reviews Grand Mahkota Hotel
Number of reviews per page
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40
Customer reviews
Nickodemus M.
6.4
/10
Reviewed 3 week(s) ago
Just parked the motorbike, left to check in and went to the room in less than 15 minutes, when I returned to the parking lot the helmet was gone. Amazing.
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Accommodation's Reply
05 Apr 2025
Hi Nickodemus, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. For helmets and valuables, we do not recommend leaving them in vehicles. And we have provided an appeal in the form of a notice board in the parking lot to leave helmets and valuables at the reception or security post. We look forward to your next visit. Warm regards,. Management
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g***e
9.7
/10
Reviewed 5 week(s) ago
helpful staff, well maintained hotel
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Accommodation's Reply
21 Mar 2025
Hi G*e, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We are very proud to be able to provide a pleasant stay experience for you. We look forward to your next visit. Warm Regards,. Management
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H***a
6.2
/10
Reviewed 10 week(s) ago
I don't know where did they get the 4 stars with that quality of room facilities. The only good things were just the friendly staffs. The other thing was awful.
1 people find it helpful
Accommodation's Reply
21 Feb 2025
Hi Hangga,
Thankyou for choosing Grand Mahkota Hotel Pontianak for your stay. We've received your review well, and it become motivation to always give our best. We do apologize for the inconvenient during your stay, and we will try to fix it soon. See you on your next trip.
Warm Regards,
Management
F***a
Staycation
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the hotel area is clean and quiet.
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Accommodation's Reply
17 Feb 2025
Hi F*a, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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RN
RETNO N. A.
Leisure
10.0
/10
Reviewed 12 week(s) ago
I've stayed here three times and it's always comfortable to rest.. I usually book a non-smoking room, but yesterday I got a smoking room and there was no lingering cigarette smell so it wasn't a problem for me.. the check-in and check-out service was fast.. the breakfast menu is also getting better than the last one, hopefully it will continue to be good..
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Accommodation's Reply
09 Feb 2025
Hi Retno, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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M***a
10.0
/10
Reviewed 13 week(s) ago
The hotel is the best, nice, neat, fragrant, clean, nice and everyone is friendly.
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1 people find it helpful
Accommodation's Reply
25 Jan 2025
Hi M*a, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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S***i
8.5
/10
Reviewed 16 week(s) ago
Overall everything is comfortable, there are no shortcomings
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Accommodation's Reply
10 Jan 2025
Hi S, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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E***a
Staycation
8.2
/10
Reviewed 17 week(s) ago
The breakfast is not varied. The building and interior are like an old hotel. The towels are not absorbent. Overall it's ok, but if you have a bigger budget, go to another hotel.
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1 people find it helpful
Accommodation's Reply
03 Jan 2025
Hi Elsa, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize for the shortcomings of our hotel, we will improve it in the future. We look forward to your next visit. Warm regards,. Management
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Y***R
Leisure
10.0
/10
Reviewed 17 week(s) ago
A hotel with a fairly cheap price and nice atmosphere
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Accommodation's Reply
25 Dec 2024
Hi Yunizar, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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s***a
8.5
/10
Reviewed 19 week(s) ago
Great, service is good, place is neat and tidy, staff are friendly.
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1 people find it helpful
Accommodation's Reply
15 Dec 2024
Hi S, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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V***o
Staycation
9.7
/10
Reviewed 21 week(s) ago
I stayed at Hotel Grand Mahkota Pontianak. The room was clean and quite spacious, with adequate basic facilities. The staff was very friendly and helpful. The location is close to the city center, making it easy to travel. Overall, my experience was quite satisfying, and I recommend this hotel for those who want to stay in Pontianak.
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Accommodation's Reply
29 Nov 2024
Hi Violeta, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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s***a
8.5
/10
Reviewed 22 week(s) ago
Ok, clean room, good service.
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Accommodation's Reply
27 Nov 2024
Hi S, thank you for choosing Hotel Grand Mahkota as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management
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Edy S.
6.2
/10
Reviewed 24 week(s) ago
Staying overnight is 330 thousand, tax is 70 thousand. The bed is dirty and makes your body itchy…
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Accommodation's Reply
16 Nov 2024
Hi Edy, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. We will use this as input to improve the hotel. We look forward to your next visit. Best regards,. Management
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christianto
Business
6.6
/10
Reviewed 24 week(s) ago
The AC is not cold, it's hot and stuffy, please replace the AC with a new one so it's cool when resting, paint the room so it doesn't look dull & dark, please also replace the bathroom closet so it's not yellow
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Accommodation's Reply
16 Nov 2024
Hi Christianto, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. We will use this as input to improve the hotel. We look forward to your next visit. Warm Regards,. Management
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u***u
Leisure
6.2
/10
Reviewed 24 week(s) ago
Sorry I gave a very bad review because there were animals on the bed cover that irritated my skin.
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Accommodation's Reply
16 Nov 2024
Hi Uray, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. We will use this as input to improve the hotel. We look forward to your next visit. Warm Regards,. Management
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Sorta R. P.
Staycation
9.3
/10
Reviewed 25 week(s) ago
Good location, away from noise.
Friendly staff, comfortable hotel atmosphere.
The bed makes noises. 😂😂
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Accommodation's Reply
16 Nov 2024
Hi Sorta, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. We will use this as input to improve the hotel. We look forward to your next visit. Warm Regards,. Management
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S***a
Leisure
10.0
/10
Reviewed 25 week(s) ago
The hotel is neat and clean, the staff is very friendly, the breakfast is complete and delicious. For this price, it is very worth it, if I go to Ponti again, I will definitely come back.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Hi Selna, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards. Management.
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R***a
8.8
/10
Reviewed 27 week(s) ago
The atmosphere in the room is nice and cool, but the window in the room cannot be opened
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Accommodation's Reply
02 Nov 2024
Hi Rinta, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. The windows are indeed not allowed to be opened for security reasons. We look forward to your next visit. Warm regards. Management.
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J***n
8.5
/10
Reviewed 27 week(s) ago
The place is comfortable and the breakfast is delicious.
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Accommodation's Reply
20 Oct 2024
Hi J, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards. Management.
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y***a
8.4
/10
Reviewed 35 week(s) ago
One of affordable hotel in pontianak 👍🏻 but the taste of breakfast is not too good 😞.
1 people find it helpful
Accommodation's Reply
22 Aug 2024
Hai Yolanda,
Thank you for chosing Grand Mahkota Hotel Pontianak for your stay. We've received your review well, and it will be a motivation to always serve the best. We waiting for your next visit.
Warm Regards,
Management
Number of reviews per page
20
40
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