8.2
Very Good

From 1,404 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.2

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about Kampung Sumber Alam Garut Powered by Archipelago
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Ambiance (23)
Staff Friendliness (20)
Hotel Area (18)
Bedroom (17)
Variety (17)
Family Friendly (16)
Bathroom (16)
Taste (16)
Distance to City Center (15)
In-room Dining (14)
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Traveler Reviews Kampung Sumber Alam Garut Powered by Archipelago

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Customer reviews
O***i
icon-Staycation
Staycation
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9.4

/10

Reviewed 6 day(s) ago

The hotel environment is comfortable, natural, relaxing and calm. Suitable for those who need healing but do not need to go far into nature.
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Viwiananda B.
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Staycation
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10.0

/10

Reviewed 6 day(s) ago

Always satisfied staying here. Since 2008 it has been a family favorite accommodation. Lots of activities, child friendly, clean rooms and very friendly staff. Very good service. There are fishing facilities, a hot water pool, and a soaking room. There is a playground for children too. Good luck Sumber Alam!
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r***k
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Thank God, it's fun and great, the facilities are good, but you can't work at the same time because the wifi is slow, hehehe
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s***a
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Staycation
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8.8

/10

Reviewed 2 week(s) ago

It was a pleasant stay at KSA. The atmosphere is beautiful, the view is nice, the public facilities and room facilities are quite well maintained. There is wood dust due to termites/insects in several places which makes it uncomfortable on the feet. The rest is clean, especially the bathroom and the soaking pool. The staff are very friendly and helpful. Amenities are quite complete, provided with prayer mats, coffee, etc. Breakfast and dinner are so so. Surprisingly, it turns out that you can also get dinner (it is not listed in the application), if I'm not mistaken it only applies to weekends. Oh yeah, those who have a phobia of lizards should be careful, the lizards are big and dirty too. Ewww... Maybe it's a risk of staying in a building made of wood with woven walls, but it made me unable to sleep soundly.
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1 people find it helpful

N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.9

/10

Reviewed 8 week(s) ago

The condition of the room needs to be repaired, there is a lot of sawdust on the mattress. The hotel staff service is not fast enough
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Gina G.
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Staycation
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9.1

/10

Reviewed 10 week(s) ago

The hotel staff is very friendly, and very helpful when checking in the hotel. The atmosphere of the hotel and the room is very cool and comfortable. Very suitable for cooling off
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+3

1 people find it helpful

R***h
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

Suitable for family vacation. And want to enjoy the quiet atmosphere
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2 people find it helpful

d***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 12 week(s) ago

will come back here someday
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Joko A.
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Staycation
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9.4

/10

Reviewed 14 week(s) ago

exciting and nice place.. highly recommended if you want to stay vacation here... only the food variety is not much....hehehe overall is cool...continue to be successful
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A***g
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Staycation
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10.0

/10

Reviewed 16 week(s) ago

beautiful view.... neat... comfortable... and satisfying...
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tjoeng s. l.
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Leisure
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9.4

/10

Reviewed 16 week(s) ago

Hotel staff is very friendly. Super fast service. Comfortable resort area.
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1 people find it helpful

B***a
icon-origin-TRAVELOKA

6.3

/10

Reviewed 17 week(s) ago

I gave it a rating of 2 because. 1. The distance is quite far from the city, and the only tourist attractions around the hotel are hot springs, it's really hard to find other attractions, especially at night when there are no attractions outside. 2. The room has no AC. Even though the air is not that cold. It ends up being stuffy in the room until I fan myself. Not suitable for Jakartans who use AC as cold as the poles in the office. 3. The restaurant food is not delicious. It seems like it lacks seasoning and has no taste. 4. The swimming pool is open to the public. Honestly, I was really surprised that the resort swimming pool is also used by outsiders, in my opinion it's really uncomfortable. So far I think it's not OK. But the service is friendly and fast
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Rifki D.
icon-origin-TRAVELOKA

8.7

/10

Reviewed 18 week(s) ago

Overall, the hotel is comfortable, the atmosphere is cool and pleasant, but I'm sorry the bathroom is not very clean, there is a slight fishy smell from the fish pond.
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3 people find it helpful

M***h
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Leisure
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9.4

/10

Reviewed 18 week(s) ago

I had left my glasses behind, but thanks to the staff's alertness, my glasses were safe.
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S***a
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Staycation
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9.1

/10

Reviewed 20 week(s) ago

First time here, I really felt at home. The place is very spacious. Friendly service. Hopefully I can come here again. Thank you Kampung Sumber Alam :)
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+5

1 people find it helpful

Hidayat D. P.
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Staycation
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9.4

/10

Reviewed 21 week(s) ago

The water cooker was a bit damaged because there was no sign that the water was boiling so it was almost dry. Ordered food that was on the list but it turned out to be unavailable. There was no electrical socket for charging the cellphone so I had to use the TV socket. Even though nowadays cellphones have become a primary need that must always be "on". However, in general, it was good and enjoyable and satisfying.
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1 people find it helpful

Accommodation's Reply
03 Dec 2024
To Mr. Hidayat, thank you very much for your review, this means a lot to us, in the future so that the facilities will be given more attention. We will immediately inform the relevant section. Don't be discouraged to visit again, we are waiting for your arrival. Regards,
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Dicky I.
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Leisure
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10.0

/10

Reviewed 28 week(s) ago

It's comfortable. Suitable for family vacation.
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Accommodation's Reply
23 Oct 2024
Dear Mr. Dicky, Respected. Thank you very much for your review, it means a lot to us, we are happy if Mr. Dicky is satisfied, we look forward to returning to stay at the Kampung Sumer Alam hotel, best regards, Budi s. E-commerce.
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Singgih L.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 28 week(s) ago

cool feeling in the village, comfortable too
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Accommodation's Reply
23 Oct 2024
Dear Mr. Singgih, thank you very much for your review, it means a lot to us. We are happy if Taun Singgih is satisfied, we look forward to staying at the Kampung Sumber Alam hotel again. Best regards. Budi s. E-commerce.
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Oon S.
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Leisure
icon-origin-TRAVELOKA

8.7

/10

Reviewed 29 week(s) ago

Everything is nice and beautiful, especially the swimming pool, the water is warm and the pool is quite large. Only the room feels hot. Maybe the room needs to be installed with an exhaust fan.
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Accommodation's Reply
23 Oct 2024
Dear Kak Oon S. We respect you, we would like to thank you for your review and apologize for the inconvenience during your stay at Kampung Sumber Alam, your review and input are very important for us to be used as evaluation and improvement materials. We have conveyed this to the management to be prioritized immediately, we will focus more on facilities and comfort, hopefully you and your family will not be discouraged from staying at the Kampung Sumer Alam hotel again, best regards, Budi s. E-commerce.
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Aulia F.
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Leisure
icon-origin-TRAVELOKA

8.8

/10

Reviewed 29 week(s) ago

It's fun to be able to fish here with my family. I've been here 2 times. I have to order two days in advance because it's always full. The staff is friendly and you can go fishing together.
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1 people find it helpful

Accommodation's Reply
23 Oct 2024
Warm greetings, Sis Aulia F, thank you very much for taking the time, Sis Aulia's review means a lot to us, hopefully Sis Aulia will return to visit the Kampung Sumber Alam hotel, We are waiting for your visit. Regards, Budi S. Ecommerce.
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