The elevator was broken, got a room on the 4th floor and had to go up and down the stairs manually if needed, the room phone was broken, towels were not available and had to go down again to ask. And the most annoying thing was the security. My brother had just arrived far from Genyem to meet me, but because it was past 12 midnight, the security guard forbade me from going up to the room. I was only allowed to talk in the parking lot. Is it actually a hotel or a girls' dormitory? The bonus is that the receptionist is friendly and responsive.