8.1
Very Good
From 306 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.0
Meal
8.2
Location
8.2
Service and Facilites
8.1
People often mention about Hotel Golden Palace
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Ambiance (15)
Bedroom (13)
Distance to City Center (12)
Staff Friendliness (12)
Taste (12)
Bathroom (11)
Hotel Area (11)
Accessibility (10)
Family Friendly (10)
Wifi (10)
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Traveler Reviews Hotel Golden Palace
Number of reviews per page
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40
Customer reviews
J***n
Business
9.7
/10
Reviewed 9 week(s) ago
friendly staff clean room
access to the city is very close
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1 people find it helpful
F***Y
8.5
/10
Reviewed 10 week(s) ago
Overall good, from the service to the choice of room according to what we requested, the food is also delicious.
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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EL
Erry L. P.
9.4
/10
Reviewed 11 week(s) ago
Comfortable, suitable as a choice if you are traveling for business or vacation, the staff is friendly.
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Accommodation's Reply
14 Feb 2025
Dear Mr./Mrs. Erry. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
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G***h
6.1
/10
Reviewed 11 week(s) ago
The room was so dusty, I even got a cold. It was so dusty that dust stuck to my black shirt. The ceiling and walls were dusty. Especially the mattress. Next time, please pay attention to the cleanliness of your room 🙏
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
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m***y
10.0
/10
Reviewed 13 week(s) ago
great, safe room, breakfast ok. very
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Accommodation's Reply
31 Jan 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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S***y
6.5
/10
Reviewed 15 week(s) ago
Staff is not friendly. Too much charge.
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best regards, Golden Palace Hotel Ambon Management
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N***a
Staycation
8.1
/10
Reviewed 15 week(s) ago
There are cockroaches in the bathroom, and the bed smells. It's not really okay.
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Accommodation's Reply
24 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. Whilst we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way, thank you. Best Regards, Golden Palace Hotel Ambon Management
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Andi
Staycation
10.0
/10
Reviewed 16 week(s) ago
All the services are good and comfortable, there is only one problem, Sukurity is so arrogant, she doesn't want to smile, it would be better if she was at the reception, they are very friendly.
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+2
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mr. Andi. Thank you very much for sharing your wonderful stay experience with us. We are glad that you enjoyed your stay with us and that we have met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service delivery. Best Regards, Management of Golden Palace Hotel Ambon
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M***a
Leisure
6.5
/10
Reviewed 16 week(s) ago
Small room and can't enjoy the view from above because it's closed.. terrible, it's useless to stay if you can't enter the restaurant, it's on the 9th floor!!
should be opened for guests so they don't have to pay double because they're already staying at the hotel.. terrible!!
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
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a***a
10.0
/10
Reviewed 16 week(s) ago
Everything is very good. Recommended
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Accommodation's Reply
10 Jan 2025
Thank you very much for sharing your wonderful stay experience with us. We are glad that you enjoyed your stay with us and that we have met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service delivery. Best Regards, Management of Golden Palace Hotel Ambon
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KN
Katerina N. N.
8.8
/10
Reviewed 17 week(s) ago
friendly staff, good food, pretty good facilities.. only when you enter the room you can't get a TV signal.. you have to call the receptionist first and wait about 3 hours for the TV to be repaired
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1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mrs. Katerina. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
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F***d
8.1
/10
Reviewed 17 week(s) ago
Overall, the hotel with a price of 700 thousand does not match its facilities. Check-in is long, cleanliness is very lacking. The food is so-so.
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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G***t
Business
9.1
/10
Reviewed 35 week(s) ago
The hotel staff is very friendly, good service, had the chance to try the restaurant on the rooftop, the atmosphere was very nice and there was very high quality live music above. At that time the sound was very good. For input and improvement there are some notes, the TV remote cannot be operated so that at that time the TV only had 1 channel that could be watched, besides the WIFI coverage was not wide enough and did not reach the room when I occupied it. Overall I was comfortable staying there, hopefully in the future it will be better.
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Accommodation's Reply
29 Aug 2024
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Management of Golden Palace Hotel Ambon.
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I***l
Leisure
9.7
/10
Reviewed 38 week(s) ago
The hotel is comfortable, my children are happy because there is a swimming pool that is free access for hotel guests. The food is delicious. It's just that when checking in you were told to wait up to 40 minutes, but it was forgivable because there was also a friendly receptionist. Golden palace success.
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Accommodation's Reply
06 Aug 2024
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon.
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DK
Dessy K.
Business
6.6
/10
Reviewed 40 week(s) ago
The service was not friendly when I checked in. Please fix it.
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Accommodation's Reply
22 Jul 2024
Dear Mr Dessy K
Thank you for taking the time to provide us with your feedback.
I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you our sincere apologies.
I would like to assure you that I have personally addressed this issue without team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Thank you very much.
Kind Regards,
Management of Golden Palace Hotel Ambon
Leonard
Leisure
10.0
/10
Reviewed 44 week(s) ago
The pool is nice on the top floor there is a really cool bar.
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1 people find it helpful
Leonard
Leisure
10.0
/10
Reviewed 44 week(s) ago
I really like this hotel and the friendliness of every staff.
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Leonard
Leisure
10.0
/10
Reviewed 44 week(s) ago
I like this hotel because the location and city light are good.
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Leonard
Leisure
9.7
/10
Reviewed 44 week(s) ago
I like this hotel because it is in the middle of the city,
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R***i
Staycation
9.7
/10
Reviewed 45 week(s) ago
Nice, comfortable atmosphere, friendly service and easy access to anywhere.
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Accommodation's Reply
14 Jun 2024
Dear our valuable guest,
Thank you so much for your kind words and excellent rating. We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even better, please let us know
Regards,
Management Golden Palace Hotel
Number of reviews per page
20
40
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