Dear Mr. Fauzi, Warm greetings from Swiss-Belinn Karawang, Thank you for taking the time to review the hotel, we apologize for the inconvenience that occurred while you were at our hotel, the information you provide is very valuable for us, so that we can continue to improve ourselves, so that we can always provide the best for our guests. Keep your health and family, we look forward to welcoming you back to our hotel. Best regards Tomy Yovan A - General Manager