Overall Ratings & Reviews Palapa Hotel Mataram

Nice room, clean bathroom.

very good and comfortable, very good

the hotel staff is friendly

the hotel staff are friendly

the hotel staff is friendly

hotel staff is friendly. nice hotel, quite clean. only the AC is not cold.

Can check in the hotel early. Comfortable.

The hotel staff is friendly, the rooms are comfortable.

The hotel is close to Pancasari, very suitable for transit from Lombok to Sumbawa.

Okay, I was satisfied with spending the night here.

Great place for a long stay, maybe this wasn't option for traveler that carried large case unless they got room at the 1st floor, unless the 1st guy we met at check-in, rest of the staff werent really helping with our Luggage,

Very good comfortable and safe close

The location of the power outlet is under the drawer next to the bed, so it is difficult to reach and there is only one

It's safe and secure to stay

Friendly staff, close to the city center, early check-in possible, I checked in at 8 am.

Friendly staff, can check in early, cleanliness needs to be improved especially the mattress/sheets.

There 's no water dispenser and also toiletries only simple soap.

Good and complete with hot and cold water, full AC.

The staff is just normal, there is no expression. The expensive price is not worth what you get. The room smells musty, dirty, cobwebs everywhere. The TV doesn't have a remote, change channels manually by pressing the button on the back of the TV. There were no towels when we entered, they were given when we called. 1 active power plug, positioned below Jongkong Middle School if you want to charge your cellphone. Really really bad. Hopefully no one else experiences the same thing as me. 😪

Friendly staff, clean hotel, with cheap price, very satisfying to get a big, clean room & strategic location.