Overall Ratings & Reviews Hotel Neo Palma - Palangkaraya by ASTON

Dear Y*s, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay, especially regarding the hot water, Wi-Fi connection, and breakfast menu variations. Your feedback means a lot to us to evaluate and improve in the future. Our team will immediately follow up on this issue so that your next stay can be much more comfortable. Thank you again, and we hope to welcome you back with better service. Best regards, Prima Firmana. General Manager.

Dear W*u, Thank you for your positive review. We are glad that you are satisfied with our strategic location and the friendliness of our staff. Hopefully we can continue to provide the best service on your next visit. See you again. Best regards, Prima Firmana. General Manager

Dear A*a, Warm greetings from Hotel neo palma Palangkaraya. Thank you for taking the time to provide a review. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the air conditioning in your room. We are very sorry that even though our technicians have tried to resolve the issue, the room temperature is still not optimal and makes you feel uncomfortable. Guest comfort is our top priority, and this incident clearly does not reflect the standard of service we want to provide. We have followed up on this issue further so that it does not happen again in the future. We also very much hope to welcome you back on another occasion, and provide a much better stay experience. Best regards, Prima Firmana. General Manager

Dear M*d, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your review and trust in choosing Hotel neo palangkaraya as a place to stay with your family. It is a pleasure to know that you enjoyed our strategic location inside Palangkaraya Mall, as well as the comfort of the room and the service from our team. We also really appreciate your input regarding the variety of breakfast menus. We will forward this input to the kitchen team so that it can be considered in presenting a more diverse menu selection in the future. We want every visit to feel special and not monotonous. See you again on your next visit, we are ready to welcome you with an even better experience. Best regards, Prima Firmana. General Manager

Dear P*o, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your review and appreciation of the friendliness of our staff. We are very happy to hear that the explanation provided helped your first experience at our hotel to be more comfortable. We also apologize for the inconvenience you experienced related to other guests who did not comply with the silent area rules. Your input means a lot to us, and we will evaluate it soon so that the comfort of all guests, especially families with small children, is maintained in the future. We will increase supervision and reminders of the rules, especially at night. We hope to welcome you and your family back with a more peaceful and enjoyable experience. Best regards, Prima Firmana. General Manager

Dear Mr. Toni, Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with your colleagues, friends or family in the near future. Best regards, Prima Firmana. General Manager

Dear h*a, Thank you for staying with us again and taking the time to share your honest review. We are very sorry to hear that your experience this time was not up to expectations, especially considering that you are a repeat guest. We wish we could have conveyed this directly, so that we could have followed up on your stay. We look forward to welcoming you back with a much better experience on your next visit. Once again, thank you for your attention and feedback. Best regards, Prima Firmana. General Manager

Dear Mr. Amsar J., Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with your colleagues, friends or family in the near future. Best regards, Prima Firmana. General Manager

Dear A*h, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with colleagues, friends or with family in the near future. Best regards, Prima Firmana. General Manager

Dear Mrs. Murvitiva M, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with colleagues, friends or with family in the near future. Best regards, Prima Firmana. General Manager

Dear Mrs. Ratno H, Warm greetings from Hotel neo palma Palangkaraya. Thank you for your review. We are very happy to hear that you enjoyed the hotel's strategic location, close to the mall and the big roundabout. We hope to welcome you back in the next opportunity. Thank you for choosing us. Best regards, Prima Firmana. General Manager

Dear J*a, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your positive review. We are very happy to hear that you are satisfied with the friendly service from our staff, the delicious breakfast, and the cleanliness of the hotel. We will be happy to welcome you back on your next visit. See you again. Best regards, Prima Firmana. General Manager

Dear G*t, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with colleagues, friends or with family in the near future. Best regards, Prima Firmana. General Manager

Dear Mrs. V*i, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your positive review. We are very happy to hear that your documents are safe and we were able to assist in sending them to Jakarta smoothly. We are also glad that you enjoyed our food choices and liked the hotel's location close to the city center of Palangkaraya. Thank you for choosing Neo Palma, we will be happy to welcome you back in the future. Best regards, Prima Firmana. General Manager

Dear Mrs. Sri I. M, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with colleagues, friends or with family in the near future. Best regards, Prima Firmana. General Manager

Dear r*a, Warmest greetings from Hotel neo palma Palangkaraya. Thank you very much for your positive review. We are very happy to hear that you enjoyed the friendly service from our staff, the delicious breakfast, and the cleanliness of the hotel. We would be very happy to welcome you back here anytime. Hopefully your next visit will be no less enjoyable. Best regards, Prima Firmana. General Manager

Dear Mr. Dion, Warm greetings from Hotel neo palma Palangkaraya. Thank you for your review. We are very happy to hear that you feel the location of our hotel is very strategic and comfortable. We will continue to strive to provide the best service for our guests. Hopefully we can welcome you back again another time. Best regards, Prima Firmana. General Manager

Dear S*O, Warmest Greetings from Hotel neo palma Palangkaraya. Thank you very much for your review. We are very happy to hear that you are satisfied with the cleanliness of the hotel, friendly service, and the comfort of the room. We will continue to strive to provide the best experience for our guests. See you again at Neo Palma Hotel Palangkaraya. Best regards, Prima Firmana. General Manager

Dear Bang Y, Warm greetings from Hotel neo palma palangkaraya. Thank you very much for your review. Glad to hear that you are satisfied with your stay experience at our hotel and enjoyed the food served. We hope to welcome you back on another occasion. Best regards, Prima Firmana. General Manager