Dear Mr. Isnawati, Thank you for your review and feedback. We sincerely apologize that the cleanliness of your room, particularly the mattress, sheets, bedspread, carpet, and bathroom, did not meet your expectations. We understand that cleanliness is crucial for our guests' comfort, and we apologize for any inconvenience you may have experienced. We have noted your feedback regarding the condition and cleanliness of the prayer room. Your feedback is very important to us, and we will immediately follow up on this cleanliness issue with our housekeeping and maintenance teams to ensure that our cleanliness standards are maintained. We appreciate your honesty, and we hope to improve the quality of our services and facilities to provide a better experience for your next stay. Sincerely, The Management Team, Grand Jokro Premier Hotel Bandung