Traveloka (7,010)
8.7
Very Good
From 7,010 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.4
Location
9.0
Service and Facilites
8.8
People often mention about Swiss-Belinn Tunjungan Surabaya
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Staff Friendliness (86)
Bedroom (77)
Distance to City Center (70)
Accessibility (70)
Ambiance (66)
Bathroom (61)
Surroundings (56)
Hotel Area (56)
Room Space (55)
Taste (53)
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Traveler Reviews Swiss-Belinn Tunjungan Surabaya
Number of reviews per page
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40
Customer reviews
CB
Cening B.
Staycation
8.8
/10
Reviewed 4 day(s) ago
The Bellman and Security team are very friendly. Thank you for the great service!
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Accommodation's Reply
23 Apr 2025
Dear Mrs. Cening B
Thank you for sharing your recent experience. We're happy to read that you are enjoying your stay with us. On behalf of all of our staff we look forward to welcoming you back in the future for another memorable stay here at Swiss-Belinn Tunjungan Hospitably Yours Management of Swiss-Belinn Tunjungan
E***i
Staycation
9.4
/10
Reviewed 2 week(s) ago
very strategic location, there is a pedestrian bridge (equipped with a lift) to Tunjungan plaza. Near the mosque and many places to eat in Tunjungan plaza or along Jalan Tunjungan. The staff is very friendly and responsive. When we stayed, car parking was limited, valet system (free), only parking outside and the land was still paved. The city view from the room is very beautiful. Suggestions for the room toilet need to add a shower toilet (very helpful if you bring small children) and add facilities for children.
This hotel is highly recommended for those of you who are looking for a comfortable room and close to the city center.
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Accommodation's Reply
16 Apr 2025
Dear E*i. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again. Warm regards. Swiss-Belinn Tunjungan Management
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TJ
Tri J. A.
Leisure
10.0
/10
Reviewed 2 week(s) ago
All staff are very friendly. Rooms are clean. Bathrooms are also clean. Breakfast menu is varied and delicious. One day, God willing, will stay again when visiting TP. A pleasant stay experience. Thank you.
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Accommodation's Reply
15 Apr 2025
Dear Mr. Tri j a. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again Best Regards Swiss-Belinn Tunjungan Management
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A***o
10.0
/10
Reviewed 2 week(s) ago
Friendly hotel staff, clean, access to city center. Honest staff & housekeeper, left stuff in the room (checked out), but our stuff was still kept & packed neatly.
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Accommodation's Reply
15 Apr 2025
Dear A*o. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again Best Regards Swiss-Belinn Tunjungan Management
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D***a
10.0
/10
Reviewed 2 week(s) ago
Strategic, close to the mall, clean.
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Accommodation's Reply
15 Apr 2025
Dear D*a. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again Best Regards Swiss-Belinn Tunjungan Management
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T***i
10.0
/10
Reviewed 2 week(s) ago
The best ⭐️⭐️⭐️ star hotel with breakfast that is not just food but also a sense of being cared for, thumbs up for the front office, very helpful regarding flexible info/reschedule 👌🏻
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Accommodation's Reply
16 Apr 2025
Dear T*i. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again Best Regards Swiss-Belinn Tunjungan Management
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A***s
Leisure
10.0
/10
Reviewed 2 week(s) ago
safe, strategic, friendly & comfortable
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Accommodation's Reply
15 Apr 2025
Dear A*s. Thank you for taking the time to review our hotel. We are very happy to know that you had a memorable experience while staying at Swiss-Belinn Tunjungan. Your review is a motivation for us to always provide the best products and services. We look forward to welcoming you back in the future. See you soon. Warm regards Swiss-Belinn Tunjungan Management
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D***k
Leisure
10.0
/10
Reviewed 3 week(s) ago
nice, clean, nice place too
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Accommodation's Reply
15 Apr 2025
Dear D*ke. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again Best Regards Swiss-Belinn Tunjungan Management
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S***a
Leisure
10.0
/10
Reviewed 3 week(s) ago
very friendly staff..fast service..clean room, I stayed in room 1722...very beautiful view from the 17th floor as requested...swimming pool is also good and comfortable...very enjoyable while staying at swii belin tunjungan....just cross the street and take the elevator, walk a little and you will arrive at TP 2...
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2 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear S*a. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again. Warm regards. Swiss-Belinn Tunjungan Management
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H***b
Business
10.0
/10
Reviewed 3 week(s) ago
Very close to Tunjungan Plaza.
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Accommodation's Reply
15 Apr 2025
Dear H*b. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again Best Regards Swiss-Belinn Tunjungan Management
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H***h
10.0
/10
Reviewed 4 week(s) ago
Staff is very polite and friendly
service and cleanliness are very good
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Accommodation's Reply
15 Apr 2025
Dear H*h. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to give the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again. Warm regards. Swiss-Belinn Tunjungan Management
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MS
Muhammad S. P.
10.0
/10
Reviewed 4 week(s) ago
The staff are friendly and ready to help and provide information about Surabaya.
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2 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Muhhamd SP. Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are very happy that you have chosen Swiss-Belinn Tunjungan for a vacation with your family and have a good impression during your stay here. We are also happy that the facilities, services and food we serve are in accordance with your expectations. We always look forward to welcoming you back to Swiss-Belinn Tunjungan. Warm regards Swiss-Belinn Tunjungan Management
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H***y
Business
9.4
/10
Reviewed 5 week(s) ago
Nice place to stay, good access.
1 people find it helpful
Accommodation's Reply
28 Mar 2025
Dear H***y
Warmest greeting from Swiss-Belinn Tunjungan First, we would like to thank you for staying with us. We are really sorry that you had unpleasant experience when stayed at our hotel. We will provide more in-depth training regarding to hospitality and also product knowledge to our staff. Your comments are our main concern and we ensure you will not experience a similar incident on your next visit. Best Regards. Management of Swiss-Belinn Tunjungan
YT
Yohanes T. C.
Business
10.0
/10
Reviewed 6 week(s) ago
Hotel staff @Mbak Ela was very helpful with the check in process.
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1 people find it helpful
Accommodation's Reply
18 Mar 2025
Dear Mr. Yohanes t c. Thank you for your positive review! We are very happy to hear that you enjoyed the good service from our staff, especially Ms. Ela. We are very happy that you liked the facilities we provide especially the location and also the cleanliness. Your review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back to Swiss-Belinn Tunjungan Surabaya. Sincerely. Swiss-Belinn Tunjungan Management
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N***y
Business
10.0
/10
Reviewed 6 week(s) ago
Stayed for 2 nights. Check in was fast. The AC in the lobby and hallway was not cold. But the AC in the room was quite cold. The carpet in the room was quite clean but a bit worn out, needs to be replaced.
I tried sahur at the hotel restaurant, there were not many menu variations but the food tasted quite good.
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1 people find it helpful
Accommodation's Reply
18 Mar 2025
Dear N*y. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for taking the time to give a positive review that is very valuable to us. Appreciation regarding the taste and variety of food that has been in accordance with your expectations during your stay, we will continue to maintain and preserve for the comfort of all guests. Thank you for your trust in staying at our hotel. Thank you for your input regarding the AC, Carpet, and menu variants that have not met expectations, these will be considered in the future for the comfort of all guests. Hopefully this does not reduce the good experience during your stay. We look forward to your next arrival at Swiss-Belinn Tunjungan. Sincerely. Swiss-Belinn Tunjungan Management.
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an
ardi n.
Leisure
9.4
/10
Reviewed 6 week(s) ago
Strategic location in front of Tunjungan Plaza, via the pedestrian bridge.
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1 people find it helpful
Accommodation's Reply
19 Mar 2025
Dear Mr. Ardi N. Warm greetings from Swiss-Belinn Tunjungan Thank you for the review that has been given to us, we are very happy to know that you have had a memorable experience with Swiss-Belinn Tunjungan. Starting from the service, cleanliness, breakfast, to the location. Your review has a positive impact on the development of tourism in Surabaya City We will be happy to await your next arrival at Swiss-Belinn Tunjungan Best regards Swiss-Belinn Tunjungan Management
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ROVIKA A.
8.5
/10
Reviewed 6 week(s) ago
The service is good and very friendly, only the shower water is not flowing smoothly.
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Accommodation's Reply
17 Mar 2025
Dear Mrs. Ravika. Warm greetings from Swiss-Belinn Tunjungan Surabaya. We would like to thank you for taking the time to share your stay experience. We sincerely apologize for any inconvenience caused during your stay at Swiss-Belinn Tunjungan. Several points regarding the room facilities and services, such as the water flow in the shower, have been forwarded to the relevant team for improvement. Your suggestions and input are very valuable to us, and are a very meaningful learning experience so that we can re-evaluate and improve our products and services. Hopefully this will not discourage you from returning to the city of Surabaya. We look forward to welcoming Mrs. Ravika back to Swiss-Belinn Tunjungan Surabaya. Regards. Swiss-Belinn Tunjungan Management
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B***g
10.0
/10
Reviewed 7 week(s) ago
all htl staff are very friendly, room cleanliness is good
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Accommodation's Reply
13 Mar 2025
Dear B*g. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again. Best Regards. Swiss-Belinn Tunjungan Management
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JY
Jun Y. F.
10.0
/10
Reviewed 7 week(s) ago
The hotel is clean and the staff service is very friendly,
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Accommodation's Reply
10 Mar 2025
Dear Mr. Juni y f. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again. Best Regards. Swiss-Belinn Tunjungan Management
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A***g
9.7
/10
Reviewed 7 week(s) ago
All great. No body lotion in room and a better seating arrangement in restaurant would be great.
1 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Mr. A***g
Warmest greeting from Swiss-Belinn Tunjungan First, we would like to thank you for staying with us. We are really sorry that you had unpleasant experience when stayed at our hotel. We will provide more in-depth training regarding to hospitality and also product knowledge to our staff. Your comments are our main concern and we ensure you will not experience a similar incident on your next visit
Best Regards
Management of Swiss-Belinn Tunjungan
Number of reviews per page
20
40
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