Ladies and gentlemen, We apologize for any inconvenience you experienced during your stay, particularly regarding the noisy air conditioning, the outside noise that disturbed your rest, and the non-working refrigerator in your room. We understand that comfort is important, especially when you bring children. We also appreciate your comments regarding the quality and variety of food menus at our restaurants. We will promptly address all complaints with our technical and food and beverage teams to improve and develop our overall service quality. Thank you for your honest review, and we look forward to serving you even better on your next visit. Sincerely, Fajar Pravinto, General Manager

Dear Lilis, Thank you so much for this wonderful 5-star review! We are so glad you enjoyed your stay. It is a huge motivation for us to receive compliments on the cleanliness of our beach and hotel overall, as well as the friendly and attentive service of our staff. We strive to make all our guests feel comfortable, safe, and welcomed. We will be sure to share this compliment with the rest of our team as a way of thanking them for all their hard work. We look forward to welcoming you back to enjoy the beauty of our beach at Double G Resort Anyer! Best regards, Fajar Pravinto, General Manager

Dear Guest, We sincerely apologize for the AC outage and the long maintenance delay. We acknowledge the technical issues that require a thorough overhaul to ensure the best possible service. We have taken swift action to resolve this issue. We look forward to welcoming you back with our facilities fully functional. We look forward to welcoming you and your family back. Thank you. Best regards, Fajar Prawinto, General Manager

Dear Sir/Madam, We would like to thank you for taking the time to share your review of your stay. We sincerely apologize for the inconvenience caused by the bathroom cleanliness issues and the stains on the sheets. This is completely against our operational standards and commitment to quality service. We have immediately followed up and conducted a thorough investigation and implemented strict corrective actions with the relevant team, including double-checking sanitation standards and linen change procedures. Your feedback is a valuable evaluation and is our top priority for continuous improvement. We look forward to having the opportunity to restore your trust in your future visits. Sincerely, Fajar Prawinto, General Manager

Dear Sir/Madam, Thank you for your review. We sincerely apologize for any inconvenience you experienced with the cleanliness of your room and restroom during your stay. Cleanliness is our top priority, and we are very disappointed to learn that we failed to meet your expectations during your visit. We have taken your feedback seriously. Our Housekeeping team has conducted a thorough inspection and re-evaluated our room cleaning procedures to ensure the highest standards of cleanliness are maintained. We hope you will give us another opportunity to demonstrate our commitment to providing a clean, comfortable, and memorable stay. Sincerely, Double g resort Anyer Management

Dear Sir/Madam, WOW! Your comments truly make the entire Double g resort Anyer team very proud and excited! Thank you so much for choosing us for your first stay, and we are thrilled to hear that we are worthy of being named one of the best hotels in Anyer by you. We always believe that hospitality and service are key points that cannot be replaced by any luxury facilities. We really appreciate your special appreciation for the hospitality of our champion staff and especially to Mang Ahmad from the Management team who was quick to respond to your last-minute request for dinner. He will definitely receive special appreciation from us! We hope the pleasant ambiance of the swimming pool and the beach access will complete your experience. We look forward to welcoming you back to Double g resort Anyer to create another "WOW" experience. Best wishes to you! Sincerely, Double g resort Anyer Management

Dear Sir/Madam, We are delighted to read your review! Thank you so much for taking the time to share such a positive experience. We are delighted to hear that you found the room clean and the space comfortable and clean. Ensuring cleanliness and comfort is our utmost priority. Your appreciation of the excellent food and friendly staff is a huge encouragement to our team, especially the kitchen and front-line teams. We always strive to provide sincere service and delicious dishes to complete your stay. And of course, your review of the affordable price shows that you received the best value from all our services. We look forward to welcoming you back to Double g resort Anyer soon! Sincerely, Double g resort Anyer Management

Dear Sir/Madam, Thank you very much for taking the time to share your wonderful stay here. We are delighted to hear that you enjoyed our premier facilities, especially the private beach and swimming pool, and found the rooms spacious, clean, and comfortable. Maximum guest comfort is our priority. We also appreciate your honesty regarding the quality of our food. Your review that our food was "not bad, ala ala 3-star hotel" is invaluable feedback to our Food & Beverage team. We look forward to welcoming you back to enjoy our spacious rooms and even better service, including an improved menu. Sincerely, Management of Double g resort Anyer

Dear Valued Guest, Thank you so much for taking the time to share your delightful experience! We are thrilled to know that you appreciated the natural barrier provided by our large corals, which helps to moderate the waves and create a safer, more enjoyable environment for children. We believe that family peace of mind is paramount, and your feedback confirms that our beach is indeed a great place for kids to play safely. We are also very glad you enjoyed the beautiful sunset! It truly is one of the best parts of staying here. We hope to welcome you and your family back soon for more safe beach fun and stunning sunsets! Sincerely, The Management Team Double G Resort Anyer

Dear Sir/Madam, We would like to thank you for your feedback regarding the cleanliness of the bathroom and bedroom, as well as the significant issues with the Wi-Fi signal quality. We apologize for any inconvenience this may have caused during your stay. We have addressed this feedback as a top priority. We have instructed the Housekeeping Department to improve our comprehensive room cleanliness audit procedures. In parallel, our Technical Team is undertaking urgent Wi-Fi network infrastructure improvements to ensure a strong and stable connection throughout the property. We appreciate the time you took to provide this review and look forward to welcoming you back to demonstrate our improved service quality. Sincerely, Double g resort Anyer Management