8.2
Very Good
From 7,085 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.0
Location
8.5
Service and Facilites
8.2
People often mention about Grand Hawaii Hotel
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Distance to City Center (48)
Staff Friendliness (47)
Ambiance (45)
Bathroom (40)
Accessibility (39)
Bedroom (36)
Surroundings (32)
Hotel Area (28)
Room Space (27)
Soundproof (26)
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Traveler Reviews Grand Hawaii Hotel
Number of reviews per page
20
40
Customer reviews
R***d
8.5
/10
Reviewed 6 day(s) ago
God easy access near shopping area spacious parking
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R***d
8.5
/10
Reviewed 6 day(s) ago
Easy access to shopping areas, ample parking
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B***i
Business
6.2
/10
Reviewed 2 week(s) ago
There was no room comfort even though we had taken a business class room, the room slippers were just ordinary flip-flops.
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Accommodation's Reply
14 Apr 2025
Dear Mr./s B*i, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. We apologize for the inconvenience during your stay at our hotel, in the future we will improve the comfort and slipper facilities in the room even better. We look forward to welcoming Mr./s B*i back in the days to come at our hotel. Best regard. Manager
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A***d
10.0
/10
Reviewed 2 week(s) ago
Great. And got a room upgrade reward from the app. Thank you Traveloka.
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Accommodation's Reply
10 Apr 2025
Dear Mr./s A*d, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. We look forward to welcoming Mr./s A*d back in the coming days at our hotel. Best regard. Manager
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P***a
9.7
/10
Reviewed 3 week(s) ago
good service, location near pekanbaru mall, affordable price...okay..
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Accommodation's Reply
10 Apr 2025
Dear Mr./s P*a, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr./s P*a back in the coming days at our hotel. Best regard. Manager
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S***a
Staycation
9.4
/10
Reviewed 3 week(s) ago
Always stay here for staycation, yesterday there was a small stain but the staff responded quickly, thanks.
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Accommodation's Reply
07 Apr 2025
Dear Mr./s S*a, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr./s S*a back in the coming days at our hotel. Best regard. Manager
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A***d
Leisure
8.8
/10
Reviewed 3 week(s) ago
It's fun and enjoyable because it's close to the city and close to food.
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Accommodation's Reply
07 Apr 2025
Dear Mr./s A*d, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. We look forward to welcoming Mr./s A*d back in the coming days at our hotel. Best regard. Manager
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rs
rizki s. a.
10.0
/10
Reviewed 4 week(s) ago
The hotel is comfortable, clean and smells good,
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Accommodation's Reply
07 Apr 2025
Dear Mr. Rizki S. A, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our comfort and service even better. We look forward to welcoming Mr. Rizki S. A back in the days to come at our hotel. Best regard. Manager
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N***r
Business
9.4
/10
Reviewed 4 week(s) ago
Highly recommended, very good and will come back again tomorrow.
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Accommodation's Reply
07 Apr 2025
Dear Mr./s N*r, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our comfort and service even better. We look forward to welcoming Mr./s N*r back in the coming days at our hotel. Best regard. Manager
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roni
Staycation
10.0
/10
Reviewed 6 week(s) ago
Clean rooms and hotel facilities near shopping center.
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Accommodation's Reply
07 Apr 2025
Dear Mr. Roni A, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our cleanliness and service even better. We look forward to welcoming Mr. Roni A back in the coming days at our hotel. Best regard. Manager
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R***a
Leisure
6.8
/10
Reviewed 6 week(s) ago
Take a cold shower. The heating process takes a long time, you need to call first.
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Mr./s R*a, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. In the future we will improve and enhance the hot water facilities in the room to be better and function properly. We look forward to welcoming you back in the coming days at our hotel. Best regard. Manager
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R***a
8.5
/10
Reviewed 7 week(s) ago
Comfortable, good service and smooth check-in process
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Mr./s R*a, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. In the future, we will maintain the comfort of our services to be even better. We look forward to welcoming Mr./s R*a back in the coming days at our hotel. Best regard. Manager
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A***f
10.0
/10
Reviewed 8 week(s) ago
great
good
nice
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Accommodation's Reply
03 Mar 2025
Dear Mr./s A*f, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr./s A*f back in the coming days at our hotel. Best regard. Manager
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N***r
Business
9.7
/10
Reviewed 8 week(s) ago
very comfortable when resting much more peaceful
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Accommodation's Reply
03 Mar 2025
Dear Mr./s N*r, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr./s N*r back in the coming days at our hotel. Best regard. Manager
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Indra
10.0
/10
Reviewed 8 week(s) ago
Old hotel but after renovation it becomes better, still a target for customers. Always fully booked. So you have to book far in advance
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Accommodation's Reply
03 Mar 2025
Dear Mr. Indra R, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr. Indra R back in the coming days at our hotel. Best regard. Manager
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Indra
10.0
/10
Reviewed 8 week(s) ago
Very nice hotel. I will be back to this hotel on my next trip
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Accommodation's Reply
03 Mar 2025
Dear Mr. Indra, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr. Indra back in the coming days at our hotel. Best regard. Manager
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T***I
Transit
9.7
/10
Reviewed 8 week(s) ago
Affordable price with amazing quality.
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1 people find it helpful
Accommodation's Reply
03 Mar 2025
Dear Mr./s T*I, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service even better. We look forward to welcoming Mr./s T*I back in the coming days at our hotel. Best regard. Manager
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RM
Renhart M.
9.1
/10
Reviewed 9 week(s) ago
The room was very good, but what wasn't good was the breakfast menu.
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Accommodation's Reply
25 Feb 2025
Dear Mr. Renhart M, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. In the future we will improve and enhance the presentation of the breakfast menu to be even better, so that every guest who stays can enjoy it. We look forward to welcoming Mr. Renhart M back in the days to come at our hotel. Best regard. Manager
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S***i
9.4
/10
Reviewed 11 week(s) ago
The check in & check out process is easy, the staff is friendly, the room is clean and comfortable, the hot water works, according to the price, you should try staying here.
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Accommodation's Reply
12 Feb 2025
Dear Mr./s S*i, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our services and the facilities available can function properly so that guests who stay at this hotel feel comfortable. We look forward to welcoming Mr./s S*i back in the days to come at our hotel. Best regard. Manager
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Riza A. D.
Leisure
10.0
/10
Reviewed 11 week(s) ago
Easy check-in and check-out process, friendly hotel staff, clean and comfortable rooms, smooth access to the city center.
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Accommodation's Reply
11 Feb 2025
Dear Mr. Riza A. D, warm greetings from Grand Hawaii Hotel Pekanbaru, Thank you for staying at our hotel and giving your review. Hopefully we can maintain our service to all guests who stay at this hotel even better. We look forward to welcoming Mr. Riza A. D back in the days to come at our hotel. Best regard. Manager
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Number of reviews per page
20
40
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