8,5
Very Good
From 1.890 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,7

Service and Facilites

8,7

People often mention about Hotel Gerbera
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Staff Friendliness (38)
Accessibility (37)
Family Friendly (36)
Bedroom (34)
Surroundings (33)
Bathroom (32)
Check-in/out Time (31)
Hotel Area (31)
Room Space (30)
Ambiance (29)
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Traveler Reviews Hotel Gerbera

Number of reviews per page
20
40
Customer reviews
Yves
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Thank you, I will definitely come back again
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Drie R. H.
icon-Transit
Transit
icon-origin-TRAVELOKA
8,4
/10
Reviewed 1 week(s) ago
Just a suggestion for the hotel: upon check-in, it's best not to retain guests' original ID cards. A photocopy of the original is sufficient; it doesn't need to be retained as a deposit. The deposit is requested in cash, not the original ID. That's all there is to it. Thank you.
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2 people find it helpful
n***e
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
The food is good but it takes a while if we order. We got a room in front of the pool. The kids are happy because they can play in the pool.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 1 week(s) ago
For a standard room, it's fine. The only problem is that the toilet is difficult to flush, having to flush it several times, and it takes time for the dirt to disappear.
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Sekar A. K.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Try the rib soup, it's really delicious👌🏻
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1 people find it helpful
S***u
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel is close to the road, and there are many food stalls in front of the hotel, so you don't have to worry about getting hungry. The hotel is clean, but it's a shame there's no water heater.
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2 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to resolve them. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
+ Quiet hotel location + Good rooms + Affordable budget - The shower floor is cracked and needs to be repaired
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2 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you very much for your positive feedback. We are delighted that you enjoyed your stay at our hotel. We apologize for any inconvenience you may have experienced. All of our staff will strive to improve further. We hope to welcome you back again soon. All of our staff are committed to providing you with an even more comfortable stay. We look forward to welcoming you back to Hotel Gebera.
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Munawir P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Comfortable, safe, friendly, satisfying. Classy. I'll never regret staying here.
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Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back to Hotel Gerbera again on your next vacation.
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S***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Ok, the staff are friendly and very helpful.
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Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back to Hotel Gerbera again on your next vacation.
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h***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The service is enjoyable, very friendly and pleasant
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back to Hotel Gerbera again on your next vacation.
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Umay i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Comfortable and clean hotel with satisfactory service.
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Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review. We are very glad you enjoyed your stay at our hotel. We hope to welcome you again.
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a***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Very suitable for bringing family, spacious room with 3 beds. Clean swimming pool, close to Puncak highway
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back to Hotel Gerbera again on your next vacation.
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K***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 8 week(s) ago
The best, the quality of the hotel staff. Come here by motorbike to avoid getting stuck in traffic. The hotel staff from the parking lot to the cleaning staff are friendly… kind… polite. Keep it up👍🏻👍🏻👍🏻. Welcome drinks are also provided, which taste good👏🏻👏🏻, great. The superior type pool front room, provided with a table & chairs to relax in front of the pool view room. Will come back here again, want to bring my parents, younger siblings, nephews🤗
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3 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back to Hotel Gerbera again on your next vacation.
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M***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,9
/10
Reviewed 9 week(s) ago
The bottom corner of the floor near the bed is still full of dust and near the lobby in the morning it is very noisy, whether it is guests or staff. In the morning, many guests still want to rest
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Accommodation's Reply
11 Dec 2025
Thank you very much for your positive feedback. We are delighted that you enjoyed your stay at our hotel. We apologize for any inconvenience you may have experienced. All of our staff will strive to improve further. We hope to welcome you back again soon. All of our staff are committed to providing you with an even more comfortable stay. We look forward to welcoming you back to Hotel Gebera.
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F***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and responsive. The rooms and surroundings were clean, and it was easy to get food or snacks. The location is close to the roadside but not noisy. I don't know about the food, as I only booked a room. The only downside is the lack of a view, as it's still located below. However, there's a gazebo and fish pond in front of the hotel, which makes it a great place to relax.
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2 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you very much for your positive feedback. We are delighted that you enjoyed your stay at our hotel. We apologize for any inconvenience you may have experienced. All of our staff will strive to improve further. We hope to welcome you back again soon. All of our staff are committed to providing you with an even more comfortable stay. We look forward to welcoming you back to Hotel Gebera.
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Achmad m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 10 week(s) ago
The hotel is close to the main road, there are lots of food stalls outside the hotel, minimarkets on both sides, friendly and helpful staff, quick check-in/check-out, comfortable environment, decent swimming pool (there's a children's and adult pool). Overall, my stay here was very memorable...
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back to Hotel Gerbera again on your next vacation.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 11 week(s) ago
Nice and comfortable, my kids love it especially the swimming pool, my kids really like it, but for the family room the cleanliness of the mattress is a bit lacking. The room should have been cleaned before anyone checked in so that the mattress was not dusty and for the floor there were also ants coming out of the floor holes, and please fix the AC again, yesterday I couldn't adjust the AC because the remote didn't work. For the yard area it's really nice, especially the view is very beautiful. I won't regret staying here again 🥰
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3 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to resolve them. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
Comfortable atmosphere, easy check-in, no hassle. Check-out is also easy, no hassle. Roadside location, but quiet.
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Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review. We are very glad you enjoyed your stay at our hotel. We hope to welcome you again.
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teguh
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The staff [is] friendly and the room feels so comfortable.
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Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review. We are very glad you enjoyed your stay at our hotel. We hope to welcome you again.
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A***e
icon-origin-TRAVELOKA
7,2
/10
Reviewed 13 week(s) ago
The rats in the ceiling really make it hard to sleep. The bathroom smells bad and there are lots of ants.
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your review! We are delighted to hear that you had a positive experience at our hotel. We apologize for any shortcomings and assure you that our team is working to resolve them. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next stay.
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Number of reviews per page
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40