7.8
Pleasant

From 745 reviews

Provided by travelers on
Cleanliness

7.8

Room Comfort

7.7

Meal

7.2

Location

7.8

Service and Facilites

7.7

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Traveler Reviews OYO 164 Ang's Residence Near RSU Katholik Surabaya Kota Surabaya

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20
40
Customer reviews
Osa G.
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6.0

/10

Reviewed 66 week(s) ago

Tidak sesuai foto, kamar mandi jorok, tv rusak ngga bisa di tonton udah komplain jawabnya memang tv nya begitu.

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Rara Rara
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5.5

/10

Reviewed 82 week(s) ago

The price does not match the application, it is adjusted to the hotel price so there is an additional fee.
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2 people find it helpful

Amitha A. W.
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4.8

/10

Reviewed 112 week(s) ago

Ordering is complicated, the room is clear, the bathroom is dirty. Rickety mattress.
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3 people find it helpful

mayang d.
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4.8

/10

Reviewed 114 week(s) ago

Horror, the receptionist is strange, constantly angry, dusty, the shower can't get out of the water, so you can't take a shower, the intention is to go to sleep to wait for traffic jams but entering the room feels like a test of courage.
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2 people find it helpful

Accommodation's Reply
17 Feb 2023
Sincere apologies, May! We are disappointed to see the dissatisfaction of our guests, however, we would like to understand the reason behind the problem you are facing in order to improve your experience with us. Hope to hear from you soon. Greetings, Goddess.
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anissa
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5.2

/10

Reviewed 147 week(s) ago

The air conditioner is not cold enough, the room is dusty with lots of mosquitoes, the floor is dusty, there is no wifi on the 2nd floor, there is no shampoo/drinking water soap advertised there. The lobby is dirty, not like a hotel but like a boarding house. Check-in left ID + 100 thousand, at another hotel, just one deposit, the pillow was kapok hadeh.
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3 people find it helpful

Accommodation's Reply
14 Jul 2022
Hi, Anissa! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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Ratih P.
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5.5

/10

Reviewed 148 week(s) ago

The staff is a bit weird. The room is creepy.
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2 people find it helpful

Accommodation's Reply
14 Jul 2022
Sorry for the problem you're having, Ratih! We have recorded your experience this time. Rest assured, we will make every effort in the future to ensure a pleasant stay with us. Greetings, Amelia.
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Sabrina M. D.
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6.0

/10

Reviewed 148 week(s) ago

The air conditioner is not cold at all, the place is dirty, the bathroom drain is clogged so the water stagnates, the bathroom is narrow but the hot water is smooth.
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1 people find it helpful

Accommodation's Reply
14 Jul 2022
Sorry for the hassle you faced, Sabrina! We've marked a note for the experience you're having this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Susilo P. P.
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8.4

/10

Reviewed 149 week(s) ago

The place is nice and comfortable to travel.
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Accommodation's Reply
30 Jun 2022
Hi, Susilo! We are happy to see you liked our service. Greetings, Jane!
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Risa R.
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5.8

/10

Reviewed 150 week(s) ago

The bathroom water was dead, there was no telephone connected to the front maid who finally had to go down first, and complaints of dead water were not immediately handled. Motorcycle parking outside, initially the officer allowed parking inside, after night we were told to park outside our motorbike.
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1 people find it helpful

Accommodation's Reply
30 Jun 2022
Sorry for the trouble you're having, Risa! We have recorded your experience this time. Rest assured, we will make every effort in the future to ensure a pleasant stay with us. Greetings, Amelia.
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Bayu R. D. E. T.
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9.7

/10

Reviewed 151 week(s) ago

Sip enjoy n delicious n comfortable jos.
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Accommodation's Reply
30 Jun 2022
Hi, Bayu! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.
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Wahyu A.
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8.5

/10

Reviewed 155 week(s) ago

Bersih banget. Murah, nyaman, recommended banget. Lokasi strategis, ada smoking room di luar kamar pas. Jadi kalau mau ngrokok tinggal keluar kamar.

1 people find it helpful

Anna N.
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5.1

/10

Reviewed 159 week(s) ago

Standard double room, does not match the photo, does not match the description. Check in at 9.15 pm check out at 10 pm even though the condition is very tired but can't stand it, the condition of the room has a lot of "white spots", moldy, worn sheets, blankets with holes and also lots of "white spots", the cellphone signal can't detected in the room, WiFi is not available, hot water is on for a while then becomes cold water, the toilet seat has lots of stains, no bath soap (in the description there), the room model is old school and dusty. *Not recommended at all.*
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3 people find it helpful

Accommodation's Reply
22 Apr 2022
Sorry for the trouble you're having, Anna! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Greetings, Amelia.
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NICKO P. B.
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9.4

/10

Reviewed 161 week(s) ago

The price offered is very affordable, after arriving at the hotel room it's quite wow too. From the cleanliness of the rooms that are maintained, the furniture is complete, there is wifi, there is warm water, cold air conditioning, a functioning TV 32-32 and the rooms are quite spacious. The special thing about this place is the friendliness of the receptionists and mothers who clean the rooms, always saying "good morning," sorry - "sorry," please wait for a while like a star hotel standard. One more thing, in the room where I live, there are a lot of electrical plugs, there are 10 times, so if you want to charge, you don't have to change, there are lots of plugs. I give 5 stars & thank you next time will stay again.
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Accommodation's Reply
06 Apr 2022
Thanks for the great review, Nicko! Glad to know that you liked our service. Hope to welcome you again soon. Greetings, Jane!
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Ratna J.
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6.0

/10

Reviewed 164 week(s) ago

The signal is not good, the air conditioner is not cold too, the sheets are not clean.
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2 people find it helpful

Accommodation's Reply
13 Mar 2022
Hi Ratna, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Kiman!
rusmiati
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8.5

/10

Reviewed 179 week(s) ago

Mntb, the ac is cold, the place is clean.
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Audy Tri Saputra Meha
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8.5

/10

Reviewed 190 week(s) ago

Strategic location, cheap price, complete facilities, clean.
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Dina A.
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5.5

/10

Reviewed 204 week(s) ago

Penerangan lampu sangat kurang terang, tidak ada jendela, wifi kadang nyambung kadang mati, susah signal, AC nya model lama dan bocor, parkir mobil susah, ada nyamuk, pelayanan kurang sip. Diketok-ketok pintu ke semua kamar sebelum jam 12 siang, hanya tanya cek out atau perpanjang? Padahal jam 10.30 an udah di SMS. Dan udah aku balas. Kasur gak nyaman. Ini yang sebenarnya.😊
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3 people find it helpful

yulia d. e.
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6.7

/10

Reviewed 206 week(s) ago

In the advertisement there is mineral water, but the reality is not there.
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1 people find it helpful

rasyid y.
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9.7

/10

Reviewed 208 week(s) ago

Good and very satisfying :)).
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2 people find it helpful

Accommodation's Reply
16 Jul 2021
Thank you for rating us super, Rasyid.We will ensure consistent service when you visit us next time. Have a pleasant day ahead.Regards, Reza!
Fathimatuz Z.
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8.5

/10

Reviewed 216 week(s) ago

Good and friendly service, quite clean and priced accordingly ... it & amp; # 39; s just that there are dead insects in the room when you first enter.
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Accommodation's Reply
12 Mar 2021
Thanks for such a lovely review, Fathimatuz Zahro! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Jubaedah!
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