Dear Mr./Ms. Rye, Thank you for your review, and we apologize for any inconvenience caused. If the issue is related to this, have you contacted our staff yet? If you experienced any inconvenience regarding the facilities or cleanliness of the room, please inform our staff so we can follow up and resolve the issue promptly. Regarding the room size, we provided you with the standard room, the smallest room in our hotel. The room dimensions are clearly stated in the details, and the pictures accurately depict the actual room. Please read carefully. If you require a larger room, you may be able to select one from the available information/details. However, if you have already booked a room and are not satisfied, please do not worry. You can still request a room upgrade, and we are happy to assist you. This is all we can inform you of. Thank you.

Dear Mr./Ms. D*a, Thank you for your review. We sincerely apologize for the inconvenience caused. Please provide us with more details regarding the cockroach issue, air conditioning, and breakfast via WhatsApp or email. We will contact you for further investigation. Please contact us via WhatsApp (08*******288) or email (hotelkharisma.Madiun@gmail.com). Firstly, regarding the cockroaches in your room and the overheated air conditioning, we immediately informed you that you should request a room change at reception. Secondly, regarding breakfast, we would like to know if the hotel breakfast caused any health problems. No other guests reported similar issues on that day. Please provide us with details of the incident. Our hotel provides the same breakfast to all guests, and to date, we have not received any complaints regarding health issues or food/beverage quality. We look forward to hearing from you. Thank you.

Dear Mr./Mrs. D*y, Thank you for choosing our hotel. We hope that you can return to Hotel Kharisma Madiun again on your next visit to Madiun and hopefully we can provide the same good or even better staying experience on your next visit. We apologize if there is anything that is not pleasing to our service during your stay at Hotel Kharisma Madiun. Thank you.

Dear Mr./Mrs. A*a, Thank you for choosing our hotel. We hope that you can return to Hotel Kharisma Madiun again on your next visit to Madiun and hopefully we can provide the same good or even better staying experience on your next visit. We apologize if there is anything that is not pleasing to our service during your stay at Hotel Kharisma Madiun. Thank you.

Dear Mr./Mrs. L*t, Thank you for choosing our hotel. We hope that you can return to Hotel Kharisma Madiun again on your next visit to Madiun and hopefully we can provide the same good or even better staying experience on your next visit. We apologize if there is anything that is not pleasing to our service during your stay at Hotel Kharisma Madiun. Thank you.

Dear Mr./Mrs. Verlian W, Thank you for choosing our hotel. We hope that you can return to Hotel Kharisma Madiun again on your next visit to Madiun and hopefully we can provide the same good or even better staying experience on your next visit. We apologize if there is anything that is not pleasing to our service during your stay at Hotel Kharisma Madiun. Thank you.

Dear Mr./Mrs. Bintang g., Thank you for choosing our hotel. We hope that you can return to Hotel Kharisma Madiun again on your next visit to Madiun and hopefully we can provide the same good or even better staying experience on your next visit. We apologize if there is anything that is not pleasing to our service during your stay at Hotel Kharisma Madiun. Thank you.