8.1
Very Good

From 964 reviews

Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.1

Location

8.3

Service and Facilites

8.3

People often mention about Hotel SM Cibitung
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Accessibility (9)
Bedroom (8)
Bathroom (8)
Staff Friendliness (7)
Ambiance (7)
Distance to City Center (5)
Wifi (5)
Hotel Area (5)
In-house Restaurant (5)
Soundproof (4)
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Traveler Reviews Hotel SM Cibitung

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Customer reviews
N***i
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

It's quite comfortable... AC, TV, toilet, bed, everything... but it's an old building... I was a bit hesitant because people kept complaining, but luckily I got a really good room... so it's not a problem, keep it up and improve it, haha
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S***y
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Leisure
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8.5

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly and the restaurant food is delicious. Access is also close to the toll road
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I***e
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Business
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6.6

/10

Reviewed 17 week(s) ago

My team said there's a lot that needs to be fixed here.
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Accommodation's Reply
06 Jan 2025
Dear Mr. I*e. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Thank you very much for your input regarding Hotel sama cibitung, we will discuss your input with management. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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L***i
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10.0

/10

Reviewed 20 week(s) ago

The staffs are friendly and nice. Highly recommend staying here, the restaurant is open 24 hours 👌
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Accommodation's Reply
11 Dec 2024
Dear Mr. L*i. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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S***t
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Staycation
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9.4

/10

Reviewed 21 week(s) ago

It's been the umpteenth time staying at this hotel and it's very satisfying, only the TV channel is lacking, where there are only a few channels and some of them don't have sound. For the rest, it's very good. Thank you to the hotel 🙏🏼
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1 people find it helpful

Accommodation's Reply
11 Dec 2024
Dear Mr. S*t. Sama Hotel & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. We apologize for the TV facilities that are still less than satisfactory for you, this will be an input for management to upgrade the channels on the TV. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Sama Hotel & Resto.
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Agi
icon-origin-TRAVELOKA

9.7

/10

Reviewed 21 week(s) ago

Friendly staff, cleanliness is maintained, I recommend this, you won't regret it
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Accommodation's Reply
11 Dec 2024
Dear Mr. Agi. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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B***s
icon-Business
Business
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10.0

/10

Reviewed 30 week(s) ago

The hotel staff and hotel maids are very friendly.
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Accommodation's Reply
07 Oct 2024
Dear Mr. B*s. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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S***t
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Staycation
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8.2

/10

Reviewed 32 week(s) ago

Have stayed at this hotel several times, until now it has never disappointed and is very satisfying in terms of hotel staff service and hotel cleanliness.
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Accommodation's Reply
07 Oct 2024
Dear Mr. S*t. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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M***d
icon-origin-TRAVELOKA

10.0

/10

Reviewed 34 week(s) ago

Very good and good for the facilities and the staff is great.
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sobar
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Staycation
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10.0

/10

Reviewed 35 week(s) ago

Friendly staff and satisfactory service.
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Accommodation's Reply
03 Sep 2024
Dear Mr. Sobar. Sama Hotel & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Sama Hotel & Resto.
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R***I
icon-origin-TRAVELOKA

5.0

/10

Reviewed 37 week(s) ago

Wifi can't be used. The atmosphere is noisy and noisy. Dicompliant wifi doesn't work and is not fixed. Planned to stay for two nights, so it was canceled to one night and can't be refunded.
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2 people find it helpful

Accommodation's Reply
23 Aug 2024
Dear Mr. R*I. We sincerely apologize for the unpleasant experience when you stayed at our accommodation. * Regarding Price, Service, other services or facilities and we apologize if you have a different experience. * We guarantee that we listen to your input regarding our less than good service and service. We also guarantee that we will do everything we can to improve these things for a pleasant stay experience. Thank you for your visit. Warm regards, Management. Hotel & Resto sama.
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Lusianna Y. W.
icon-origin-TRAVELOKA

6.8

/10

Reviewed 40 week(s) ago

The room is okay. The service is also the only thing that I don't like. It's too noisy. The nightlife feels like a market, disturbing people's rest. Not to mention the sound of women giggling in the middle of the night. It just feels like a kuntilanak
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2 people find it helpful

Accommodation's Reply
22 Jul 2024
Dear. Mr/Mrs Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Tri S.
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10.0

/10

Reviewed 40 week(s) ago

Staff friendly. Clean place. Fast service.
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Accommodation's Reply
22 Jul 2024
Dear sir/madam. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Eko S.
icon-origin-TRAVELOKA

8.2

/10

Reviewed 41 week(s) ago

Good service, friendly clean place, clean rooms, towels, press and so on. It's quite good, suitable for transit breaks, the entrance is busy because at the red light you enter and exit the toll road.
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1 people find it helpful

Accommodation's Reply
19 Jul 2024
Dear Mr. Eko S. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Ahmad Z. B. P.
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Business
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8.5

/10

Reviewed 43 week(s) ago

Not bad for that range.
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Accommodation's Reply
02 Jul 2024
Dear Sir/Madam. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Amir H.
icon-origin-TRAVELOKA

8.2

/10

Reviewed 43 week(s) ago

Breakfast is just toast hahaha. There's nothing else, just told to choose omlet or toast, that's all. The others are okay. Pay parking again.
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Accommodation's Reply
01 Jul 2024
Dear Sir/Madam. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. First of all, we apologize for your dissatisfaction with the breakfast voucher offer that we offer is only toast, omlets & sandwiches. We are very sad to hear your complaint, regarding the breakfast we offer, the hotel management will discuss this matter seriously, because we cannot provide rooms that include breakfast in the form of a buffet, we only provide breakfast vouchers for suite rooms only. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Ghea Y. P.
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 47 week(s) ago

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Accommodation's Reply
06 Jun 2024
Dear. Ghea YP Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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R***O
icon-Business
Business
icon-origin-TRAVELOKA

8.7

/10

Reviewed 47 week(s) ago

The comfort and completeness of the facilities are good. Please change the bed sheets for the new accommodation.
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Accommodation's Reply
06 Jun 2024
Dear Mr. R*O. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5.6

/10

Reviewed 52 week(s) ago

For the bathroom, please pay more attention, the shower is not on and for food, please pay attention to the level of doneness of the seafood, thank you.
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2 people find it helpful

Accommodation's Reply
17 May 2024
Dear Mr. F*a. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Yusuf F.
icon-Transit
Transit
icon-origin-TRAVELOKA

9.1

/10

Reviewed 54 week(s) ago

If you get a room with a leaking AC, you can quickly exchange it for a new room with fast and friendly service 👍, it would be even better if you added a night light facility.
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1 people find it helpful

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