Arthama Hotel Makassar

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Overall Ratings & Reviews Arthama Hotel Makassar

Traveloka (8.435)
Other sources (1)
8,4
Very Good
From 8.435 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,5

Meal

8,3

Location

8,7

Service and Facilites

8,4

People often mention about Arthama Hotel Makassar
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Staff Friendliness (110)
Bedroom (104)
Ambiance (102)
Distance to City Center (99)
Taste (88)
Accessibility (87)
Hotel Area (86)
Bathroom (85)
Variety (85)
Room Space (82)
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Traveler Reviews Arthama Hotel Makassar

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Customer reviews
M***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 hour(s) ago
Clean hotel, friendly service 🥰
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms. M*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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K***L
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Leisure
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10,0
/10
Reviewed 4 day(s) ago
The hotel staff is friendly and helpful, the breakfast is varied and delicious, and there's a children's pool. This will be a favorite hotel every time you visit Makassar.
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms./Mr./Ms./L, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and for your time. We apologize for any inconvenience you experienced during your stay. We value your feedback and sincerely hope to have the opportunity to welcome you back again for a better experience. Sincerely, General Manager
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Anita T. T.
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Business
icon-origin-TRAVELOKA
8,6
/10
Reviewed 1 week(s) ago
😟for any coffee, hotter is better
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Accommodation's Reply
05 Jan 2026
Dear Ms./Mrs. Anita T.T., This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Anita T. T.
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Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 1 week(s) ago
The coffee is not hot and too weak, we ordered it and it was not hot... please pay attention, thx
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Accommodation's Reply
05 Jan 2026
Dear Ms./Mrs. Anita T.T., This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
In short, I'm satisfied, even though at first I was disappointed because it turned out there wasn't a swimming pool, but all the service, friendliness, cleanliness and food made up for my disappointment... the best, in short.
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Accommodation's Reply
05 Jan 2026
Dear Mr. M*h, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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B***g
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
This hotel is basically good, but the receptionist was unfriendly. The room didn't match our reservation.
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3 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Ms./Mrs. B*G, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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R***l
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Leisure
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9,7
/10
Reviewed 2 week(s) ago
A strategically located hotel. Close to shopping and culinary attractions. Every time I visit Makassar, I always stay here.
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Accommodation's Reply
26 Dec 2025
Dear Mr./Ms. R*l, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Rahman A.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The view is excellent, overlooking CPI. The room is also on a high floor, so the view is even more expansive. The room and cleanliness are quite good.
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Accommodation's Reply
22 Dec 2025
Dear Mr./Mrs. Rahman A., This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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rahman
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms and hotel environment are clean, the location is strategic.
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Accommodation's Reply
22 Dec 2025
Dear Mr. Rahman! This is Atama Makassar Hotel. We look forward to welcoming you. Thank you for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. Your valuable feedback will be invaluable in improving our services in the future. We hope to welcome you back again soon. We sincerely hope you will visit us again in the future. President
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rahman
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Medical
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10,0
/10
Reviewed 2 week(s) ago
Strategic location, friendly hotel staff, clean hotel environment & hotel rooms.
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Accommodation's Reply
26 Dec 2025
Dear Mr./Mrs. Rahman, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back again with an even better experience. Sincerely, General Manager
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Y***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The atmosphere is pleasant and the staff are friendly.
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Accommodation's Reply
22 Dec 2025
Hello Mr./Ms. E! This is Atama Makassar Hotel. Thank you so much for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. Your valuable feedback will be invaluable in improving our services in the future. We hope to welcome you back again soon. All of our staff sincerely hope to provide you with an even more satisfactory service. Thank you! President
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The service is good and the hotel is close to everywhere.
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Accommodation's Reply
22 Dec 2025
Dear Ms./Mrs. Wa, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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S***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Highly recommended to stay here
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Accommodation's Reply
22 Dec 2025
Dear Mr./Ms. S*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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R***A
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
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A***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The view I got was nice
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Accommodation's Reply
04 Dec 2025
Dear A*a, Thank you for taking the time to write a review of Artama Hotel Makassar. We apologize for any inconvenience you experienced during your stay. Your feedback is very important for us to consider and improve our service quality in the future. We hope to have the opportunity to welcome you back again with an even better experience. Best regards, General Manager
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Danu A.
icon-Business
Business
icon-origin-TRAVELOKA
5,0
/10
Reviewed 5 week(s) ago
The hotel is strategically located and convenient, very close to Losari Beach and CPI. Overall, the location is excellent, including the amazing sea view. The staff are also friendly. I stayed there for a layover. Important notes: 1. On the second day of my stay, in the afternoon, the receptionist called me to move my room from the 16th to the 17th floor. I told them to wait because I was out. They offered me the option of helping me move my things, but I clearly declined. In my room, I had personal belongings like a bag, laptop, and some groceries. If I wanted to move, they would have to wait. I still refused to move. I ended up confused. They asked me to hurry because repairs were due that afternoon for carpet installation. Did they think I was just hanging out? 2. A 4-star hotel planning a project like this should have been informed to guests at check-in, not just a sudden event. Shouldn't this kind of work have been planned well in advance and informed to guests in advance? Not all of your guests are just staying in the room. And please be respectful of other people's time and schedules. We also had many outside work events while staying. I've had experience at other hotels, and the communication wasn't as bad as this. 3. After getting a replacement room, I immediately went to another event. When I returned, I found the connecting room unlocked. Before leaving, I had already informed Housekeeping, but they didn't follow up. 4. The sink in the replacement room was clogged. Although it was eventually fixed, my schedule was completely disrupted due to the hotel's unclear planning and work schedule. Although the hotel is nice, with beautiful views, and friendly staff, it's still a 1-star rating, a bad experience.
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3 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Mr/Ms Danu A., Warmest regards, Artama Hotel Makassar Thank you for your review and for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. We value your feedback and look forward to improving our services in the future. We look forward to welcoming you back for an even better experience. Best regards, General Manager
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ANDI A.
icon-Transit
Transit
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10,0
/10
Reviewed 6 week(s) ago
Strategic location, delicious food.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Andy A., Warmest regards, Artama Hotel Makassar Thank you for your review and for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. We take your feedback very seriously and hope to have the opportunity to welcome you back for an even better experience. Best regards, Front Office Manager
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Nur Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,8
/10
Reviewed 6 week(s) ago
There aren't enough chairs in the lobby, maybe they could be added.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Ms. Noor C., Warmest regards, Artama Hotel Makassar Thank you for your review and for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. Your feedback is very important for us to consider to improve the quality of our services in the future. We hope to have the opportunity to welcome you back again with an even better experience. Best regards, Front Office Manager
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Nur Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Second time staying here. And it was satisfying.
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Accommodation's Reply
26 Nov 2025
Dear Ms. Noor C., Warmest regards, Artama Hotel Makassar Thank you for your review and for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. Your feedback is very important for us to consider in order to improve the quality of our services in the future. We hope to have the opportunity to welcome you back again with an even better experience. Best regards, Front Office Manager
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Viktorianus b. b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The service is good and the food is delicious
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Accommodation's Reply
24 Nov 2025
Dear Ms. Victorianus B.B., Thank you for your review and for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. Your feedback is very important for us to consider and improve our service quality in the future. We hope to have the opportunity to welcome you back again with an even better experience. Best regards, Front Office Manager
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Number of reviews per page
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