8.4
Very Good

From 8,080 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.3

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Ambiance (42)
Bedroom (42)
Staff Friendliness (41)
Distance to City Center (37)
Bathroom (34)
Room Space (31)
Hotel Area (31)
Taste (30)
Accessibility (29)
Variety (29)
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Traveler Reviews Arthama Hotel Makassar

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40
Customer reviews
H***l
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10.0

/10

Reviewed 7 day(s) ago

I stayed overnight from April 19th. This is my second experience staying at the Arthama Hotel The service I got was very good.. My wife also had a spa massage and the therapists were friendly and good at massaging, very appropriate with the therapist's time according to the package. I also enjoyed the Gla Diner Romantic Premium package.. The service I got was very satisfying, friendly, polite (photographed, videoed, etc.) although there was an unpleasant incident but it was paid off with the staff's service (hopefully not because of that mistake) Lastly when checking out, suddenly asked for the car key and prepared to take it in the lobby until the door was opened by the staff (even though when I visited 1 it was not like this) to make me more satisfied.. Yes, in the future, the service is maintained or improved. success for arthama hotel management see you next time
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. H*l, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. H*l and family. Thank you. Front Office Manager
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F***y
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Transit
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9.4

/10

Reviewed 2 week(s) ago

The hotel staff was very friendly at check-in.
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6 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. F*y, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. F*y and family. Thank you. Front Office Manager
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H***h
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

The room is clean, the lobby smells good.
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1 people find it helpful

Accommodation's Reply
21 Apr 2025
Dear Mr./Mrs. H*h, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. H*h and family. Thank you. Front Office Manager
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V***y
icon-Leisure
Leisure
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9.4

/10

Reviewed 3 week(s) ago

For overall cleanliness and good service, also strategic. For food there are many variants, also snacks, but the food is salty in our opinion and the room is not soundproof.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. V*y, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. V*y and family. Thank you. Front Office Manager
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C***n
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

The food tastes good, the service is also very responsive and friendly.
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Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. C*n, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. C*n and family. Thank you. Front Office Manager
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A***I
icon-Leisure
Leisure
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10.0

/10

Reviewed 3 week(s) ago

Strategic location and clean rooms and very varied breakfast.
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1 people find it helpful

Accommodation's Reply
08 Apr 2025
Dear Mr./Mrs. A*I, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. A*I and family. Thank you. Front Office Manager
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Wira F.
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9.4

/10

Reviewed 3 week(s) ago

The AC wasn't working, but the hotel quickly replaced our room with a new one.
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Accommodation's Reply
05 Apr 2025
Dear Mr./Mrs. Wira F., Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. Wira F and family. Thank you. Front Office Manager
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Yohanes E. w.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

Friendly and fast service when checking in. with a deposit system where funds will be returned when checking out. pleasant atmosphere when arriving / checking in. this hotel which was inaugurated in 2017 is located in the Losari beach area which is an icon of the city of Makassar and is only about 200 meters away or about 5 minutes walk. various facilities can be enjoyed here including large outdoor vehicle parking, fitness room, spa, swimming pool which are all on the 4th floor. nice and neat room layout so that you feel at home in a cool room because of the AC. from the room you can see the sunset in the afternoon if it is not cloudy or rainy. the center point of Indonesia can be seen its beauty at night from the room, or the floating mosque and the phenomenal 99 dome mosque can also be enjoyed from the room. breakfast time starts at 6 to 10 am with interesting dishes, western menu, archipelago menu and local menu can be enjoyed here. thank you for the good service during your stay at Athama Hotel.
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+5

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Accommodation's Reply
05 Apr 2025
Dear Yohanes EW, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always healthy and successful for Mr./Mrs. Yohanes E. W and family. Thank you. Front Office Manager
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M***y
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Staycation
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9.7

/10

Reviewed 7 week(s) ago

Will stay here if I go to MKS again ☺️
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Accommodation's Reply
12 Mar 2025
Dear Mr./Mrs. M*y, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. M*y and family. Thank you. Front Office Manager
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K***i
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Staycation
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9.4

/10

Reviewed 8 week(s) ago

The staff is not very friendly and the food is not very varied, but the comfort of the room is really good, the toilet, bed, etc. are all really comfortable.
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2 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear Mr./Mrs. ke*i, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. ke*i and family. Thank you. Front Office Manager
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L***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 10 week(s) ago

Nice, nice view, good food
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Accommodation's Reply
15 Feb 2025
Dear Mr./Mrs. L*a, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. L*a and family. Thank you. Front Office Manager
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s***h
icon-Leisure
Leisure
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9.7

/10

Reviewed 11 week(s) ago

Deluxe king option. Very suitable for families. Central city location, culinary near Losari beach
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Accommodation's Reply
13 Feb 2025
Dear Mr./Mrs. s*h, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. L*y and family. Thank you. Front Office Manager
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s***h
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

stayed 3 nights here very comfortable, clean..from security, receptionist all friendly..,2x reschedule process fast because wrong month. only on the last day breakfast one of the restaurant service reprimanded unpleasant...5 year old child charged why on day 1-2 is not clear. other than that satisfied..God willing will come back again☺
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Accommodation's Reply
13 Feb 2025
Dear Mr./Mrs. s*h, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. s*h and family. Thank you. Front Office Manager
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Ardi T.
icon-Leisure
Leisure
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9.6

/10

Reviewed 11 week(s) ago

Everything is good except WIFI, worth it
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Accommodation's Reply
13 Feb 2025
Dear Mr./Mrs. Ardi T., Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always healthy and successful for Mr./Mrs. Ardi T. and family. Thank you. Front Office Manager
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L***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Good service, Good room, Good place

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Accommodation's Reply
12 Feb 2025
Dear Mr./Mrs. L*y, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. L*y and family. Thank you. Front Office Manager
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l***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

very comfortable for family on vacation
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Accommodation's Reply
07 Feb 2025
Dear Mr./Mrs. l*y, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. l*y and family. Thank you. Front Office Manager
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l***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Very good and interesting for family
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Accommodation's Reply
07 Feb 2025
Dear Mr./Mrs. l*y, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. l*y and family. Thank you. Front Office Manager
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I***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA

7.8

/10

Reviewed 12 week(s) ago

The bathroom was very dirty, smelly and black, the bed sheet and towels were almost brown, full of stains, the 9am set meal was already finished, to the point where there were guests who didn't get any.
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1 people find it helpful

Accommodation's Reply
06 Feb 2025
Dear Mr./Mrs. I*ke, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. I*ke and family. Thank you. Front Office Manager
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j***n
icon-Staycation
Staycation
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9.0

/10

Reviewed 13 week(s) ago

Please provide more training for the receptionist to be friendly to the guests.
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Accommodation's Reply
03 Feb 2025
Dear Mr./Mrs. j*n, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. j*n and family. Thank you. Front Office Manager
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N***a
icon-Leisure
Leisure
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10.0

/10

Reviewed 13 week(s) ago

The view is really cool, the location is strategic, very comfortable
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1 people find it helpful

Accommodation's Reply
03 Feb 2025
Dear Mr./Mrs. N*a, Warm greetings from Arthama Hotel Makassar, Thank you for your comments, We apologize for the inconvenience during your stay. We are committed to providing the best service. We hope to meet again of course with better service. Always be healthy and successful for Mr./Mrs. N*a and family. Thank you. Front Office Manager
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Number of reviews per page
20
40