Overall Ratings & Reviews Hotel Gunawangsa MERR

Dear Mr./Mrs. H*o. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your recommendation. We are very happy to know that your stay at Hotel Gunawangsa MERR was memorable and made you want to come back. We hope your next visit will provide the same comfort, or even better. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr/Ms T*a. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your positive review. We are pleased to know that the ambiance at Hotel Gunawangsa MERR gave you a pleasant impression. We look forward to your return, hopefully your next experience will be even more memorable. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. M*d. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your positive review. We are pleased to know that our service is friendly and fits your budget. We hope this stay was comfortable, and we look forward to welcoming you back to Hotel Gunawangsa MERR. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr. ke*o. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for taking the time to give a positive review about your stay with us. We are happy to hear that you felt comfortable with the spacious room facilities, affordable prices, and strategic location close to culinary centers and minimarkets. We will continue to strive to maintain and improve the quality of service and comfort so that each of your visits is even more memorable. We look forward to welcoming you back to Hotel Gunawangsa Merr. "Warm greetings, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr. Rully. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for taking the time to provide us with your review and feedback. We apologize if the circulation in the lobby area has not met your expectations. This feedback is very important for us as evaluation material so that guest comfort can be further improved. We will strive to make improvements to the lobby area so that guests can feel more comfortable while staying at our hotel. We look forward to welcoming you back on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr/Mrs. M***i Warm greetings from Hotel Gunawangsa MERR Surabaya, Thank you for your positive review. We’re very pleased to hear that you had a comfortable stay and were satisfied with the cleanliness of our hotel. We look forward to welcoming you back in the near future for another pleasant experience. Warm regards, Muhammad Zakaria Hanafi Front Office Supervisor

Dear Mr./Ms. S*i. Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you for entrusting your first stay with us and for giving us such a positive review. We are very pleased to know that you felt comfortable with the cleanliness of your room, the friendliness of the staff, the free parking facilities, and the easy access to shopping around the hotel. Reviews like this are an encouragement for our team to continue providing the best service. Your input regarding the TV channels is very much appreciated. We will consider suggestions to add entertainment options such as YouTube to provide a more tailored experience for our guests. We look forward to your next visit and will continue to be committed to maintaining and improving the quality of our services. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. h*ke. Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you for giving us a perfect rating for your stay. We truly appreciate your trust and appreciation for the services and facilities we provide. Reviews like this motivate our entire team to continue to maintain and even improve the quality of our services. We look forward to welcoming you back in the future. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. A*h. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for taking the time to give us a review. We are pleased to know that you are satisfied with the hotel's atmosphere, facilities, food, staff service, as well as our price and location. Your review is an encouragement for us to continue to maintain the existing service standards. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. A*p. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your review and sharing your experience during your stay. We apologize for the inconvenience you experienced regarding the cleanliness of your room and the difficulty in accessing the pool area. This clearly does not reflect the standard of service and comfort that we aim to provide to every guest. Your input is very valuable and we have forwarded it to the Housekeeping and Engineering teams for immediate follow-up to prevent similar incidents from happening again in the future. We hope to be given the opportunity to welcome you back with even better service. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Ms. A***e "Warm greetings from Hotel Gunawangsa MERR Surabaya" Thank you for your positive review. We are pleased to know that our hotel's strategic location and the availability of various amenities such as a minimarket, laundry service, and restaurants nearby made your stay comfortable. We look forward to welcoming you back on your next visit. If there is anything we can do to enhance your experience, please do not hesitate to contact us. Warm regards, Muhammad Zakaria Hanafi Front Office Supervisor

Dear Mr./Mrs. N*a. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for being our loyal guest every time you vacation in Surabaya. We are very pleased to know that our hotel's strategic location close to Juanda Airport and easy access to various facilities such as laundry, minimarket, and restaurants in the area below the hotel provide comfort and convenience during your stay. Reviews like this mean a lot to us and are a motivation to continue providing the best service. We look forward to your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Bapak/Ibu i***i "Warm greetings from Hotel Gunawangsa MERR Surabaya" Thank you for choosing Hotel Gunawangsa Merr and taking the time to share your review. We are delighted to hear that you found our hotel affordable and conveniently located for your needs. We look forward to welcoming you back soon with even better service. Warm regards, Muhammad Zakaria Hanafi Front Office Supervisor

Dear Mr./Mrs. I*a. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for giving us a perfect score and also valuable feedback. We really appreciate your suggestions so that our service can continue to be improved, especially in terms of friendliness and smiles of the staff. We will immediately follow up so that every guest gets a warmer and more pleasant experience during their stay. We look forward to your return visit and are committed to providing the best service. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr. Setyo. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your positive review. We are very pleased to know that you enjoyed the facilities available at our hotel, such as the gym, swimming pool, KTV, and lounge. We hope that all these facilities can add comfort and fun during your stay. Positive feedback like this motivates us to continue providing the best service and facilities for all guests. We look forward to welcoming you and your family back on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mrs. Arini. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your positive review. We are very pleased to know that Hotel Gunawangsa MERR provided a sense of comfort and safety for you and your family during your stay. Guest comfort, especially for families, is always our priority. We look forward to your next visit with your family. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. E*z. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your loyalty and for staying at Hotel Gunawangsa MERR several times. We apologize for the inconvenience that occurred during the last check-in process, especially when you were with your family. This is certainly not the standard of service we expect. However, we are grateful that you are still willing to accept compensation in the form of welcome fruits as a form of our attention. This feedback will be an evaluation for our team so that future service can be faster and optimal. We look forward to your next visit with a much more pleasant experience. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr/Ms S*a."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you for your positive review. We are pleased to know that the facilities around the hotel such as Indomaret, Alfamart, and ATM in the lobby can support comfort during your stay. Our strategic location is indeed one of the advantages that makes it easy for guests to travel to various destinations. We hope this pleasant experience makes you choose Hotel Gunawangsa MERR again on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor