8.5
Very Good

From 5,679 reviews

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Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.8

Service and Facilites

8.4

People often mention about Swiss-Belhotel Makassar
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Bedroom (66)
Ambiance (61)
Distance to City Center (60)
Staff Friendliness (60)
Surroundings (56)
Accessibility (52)
Room Space (51)
Bathroom (51)
Hotel Area (48)
Check-in/out Time (41)
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Traveler Reviews Swiss-Belhotel Makassar

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Customer reviews
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andi m. h.
icon-Staycation
Staycation
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8.5

/10

Reviewed 5 day(s) ago

Very strategic location, near Fort Rotterdam, Somba Opu, and places to eat
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1 people find it helpful

S***y
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 day(s) ago

For the room curtains are dusty, otherwise quite satisfied, friendly service.
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I***o
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Leisure
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7.1

/10

Reviewed 6 day(s) ago

Ordered non-smoking room but got smoking room, then ordered double bed but got twin. They said it was not available as ordered. I ordered it long ago, which means it should have been ready.
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E***o
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Leisure
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8.8

/10

Reviewed 6 day(s) ago

I stayed at their ocean view double. Bed size and pillows they offer was simply good. Ocean view was perfect. Nothing cuts your view for the ocean. Full glass window. I really enjoyed it. And their massage therapists are very proffessional. I even think that I can come there again only for the massage. Best hotel massage I have ever had in Indonesia so far. Breakfast buffet was also good with variety and taste as for local. I went there for diving. Jetty are walking distance, so convenient. Minus is Reception took too long time. Room was a bit dusty behind the desk. You cannot expect enough sound proof. At second night, my neighbour was a family with kids and it was a bit disturbing at night... But who can blame kids. They want to enjoy holiday too in their manner... There are not nice restaurants around but you can enjoy the meal with sea view at hotel restaurant on Ground Level and 20th Floor. Overall, I was very satisfied with this hotel and I might stay there again if I travel to the same location of Makassar next time.
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Ipa Y.
icon-Staycation
Staycation
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10.0

/10

Reviewed 1 week(s) ago

untuk Staycation with family recommend...

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Saenal S.
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Leisure
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10.0

/10

Reviewed 2 week(s) ago

suitable for family vacation... very fun and close to Makassar's typical snacks/culinary
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Accommodation's Reply
17 Apr 2025
Dear Saenal S, Thank you for your positive review. We are very happy to hear that you and your family enjoyed your vacation with us, and were pleased with the hotel's location which is close to various snacks and culinary specialties of Makassar. Your satisfaction is our motivation to continue providing the best service. We hope to welcome you and your family back on another occasion with an equally pleasant experience. See you on your next visit, Stay healthy! Swiss-Belhotel Makassar
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Nur A.
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Leisure
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10.0

/10

Reviewed 2 week(s) ago

Steady and comfortable. Friendly service.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Nur A. Thank you for your kind reviews! We are glad that you enjoyed your stay! We look forward to your coming back. Stay safe and healthy. Swiss-Belhotel Makassar
R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.4

/10

Reviewed 2 week(s) ago

The AC was not optimal and it was too noisy with the sound of the discotheque next to the hotel still being heard until dawn.
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Accommodation's Reply
17 Apr 2025
Dear R*O, Thank you for taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you experienced related to the less than optimal air conditioning and the noise from around the hotel, especially the sound from the entertainment venues that could be heard until late at night. Your feedback is highly appreciated and we will immediately follow up with the relevant team, both for improving the air conditioning facilities and further coordination with external parties to minimize noise disturbances in the future. We hope to be given the opportunity to welcome you back and provide a more comfortable stay experience. Best regards, Swiss-Belhotel Makassar
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l***y
icon-Business
Business
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8.4

/10

Reviewed 2 week(s) ago

spacious room on 18th floor but a bit noisy, voices from nowhere, people talking
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Accommodation's Reply
17 Apr 2025
Dear l*y, Thank you for sharing your review and for choosing to stay with us. We are glad to know that you felt comfortable with the size of our room on the 18th floor. However, we apologize for the inconvenience you experienced regarding the noise during your stay. Your feedback means a lot to us and will be used as evaluation material to improve the comfort and quality of our services in the future. We will also conduct further checks regarding the source of the noise so as not to disturb other guests. We look forward to welcoming you back in the next opportunity with a more comfortable experience. Best regards, Swiss-Belhotel Makassar
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A***r
icon-origin-TRAVELOKA

9.3

/10

Reviewed 3 week(s) ago

The gym room has equipment that is broken and has not been repaired and is left lying around without being repaired.
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Accommodation's Reply
14 Apr 2025
Dear A*r, Thank you for your review and feedback. We apologize for any inconvenience you experienced with our gym facilities. Your feedback means a lot to us, and we will follow up immediately and ensure that the damaged equipment is repaired so that it can be used safely and comfortably again. We look forward to providing a better experience on your next visit. Stay healthy, A*r. Swiss-Belhotel Makassar
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Guest
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9.4

/10

Reviewed 3 week(s) ago

The view is nice, from the balcony.
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Accommodation's Reply
09 Apr 2025
Dear Guest, Thank you very much for your review! We are very happy to hear that you enjoyed the beautiful view from your balcony. The sea view is indeed one of our specialties, and we are happy to provide a refreshing experience during your stay at Swiss-Belhotel Makassar. We look forward to welcoming you back in the near future and providing you with an even more enjoyable experience! Warm regards, Swiss-Belhotel Makassar
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W***n
icon-origin-TRAVELOKA

6.8

/10

Reviewed 3 week(s) ago

There were no towels in the room, and I went down from the 9th floor to the lobby twice just to ask for towels in the room. The room phone also didn't work.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear W*n, Thank you for taking the time to leave a review. We deeply regret the inconvenience you experienced regarding the towels and room phone. We apologize for not being able to provide the service that you expected, and we will follow up on this issue immediately to prevent similar incidents from happening again. Your feedback is very valuable for us to continue to improve the quality of our services. We look forward to providing a better experience on your next visit. Thank you for your understanding. Stay healthy, W*n! Swiss-Belhotel Makassar
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S***l
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10.0

/10

Reviewed 3 week(s) ago

Very good, good, tasty, clean.
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Accommodation's Reply
09 Apr 2025
Dear S*l, Thank you very much for your review. We are very happy to hear that you were satisfied with your stay at Swiss-Belhotel Makassar. We always strive to maintain the quality of service, cleanliness, and comfort for each of our guests. We look forward to welcoming you back on your next visit and providing an equally pleasant experience! Warm regards, Swiss-Belhotel Makassar
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S***l
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10.0

/10

Reviewed 3 week(s) ago

Good, very good, steady, clean.
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Accommodation's Reply
14 Apr 2025
Dear S*l. Thank you for your review. We are pleased to know that you enjoyed your experience at Swiss-Belhotel Makassar. We look forward to welcoming you back soon with even better facilities, products and services! Swiss-Belhotel Makassar
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Siti C. H.
icon-Business
Business
icon-origin-TRAVELOKA

8.8

/10

Reviewed 3 week(s) ago

Check in at 4 am even though it was written on the note that I would be checking in late but the hotel informed me that the system had canceled it but after that I was able to get a room, there was a problem with the room's AC not turning on, the technician helped me and it turned out that the MCB was not turned on, for the room service menu you have to contact the restaurant to see the menu, maybe it's better to provide a QR code menu or menu brochure so that it's easier to see, the food is delicious, the rest is good, it can be improved further
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Accommodation's Reply
09 Apr 2025
Dear Siti C. H., Thank you very much for your review. We apologize for the inconvenience you experienced during check-in and the issue with the room air conditioning that occurred. We greatly appreciate you letting us know about the issue, and we will make sure to improve the process to prevent similar incidents from happening again in the future. We also appreciate your suggestion regarding the room service menu. We will soon consider providing a QR code or menu brochure to make it easier for guests to see the food options available. We are glad to hear that you enjoyed the food we served, and we will continue to strive to provide a better stay experience. Your appreciation means a lot to us, and we will strive to improve the quality of our services. We look forward to welcoming you back to Swiss-Belhotel Makassar with an even more enjoyable experience. Warm regards, Swiss-Belhotel Makassar
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B***n
icon-origin-TRAVELOKA

9.1

/10

Reviewed 4 week(s) ago

good and nice satisfactory service, calm and peaceful family atmosphere
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Accommodation's Reply
09 Apr 2025
Dear B*n. Thank you very much for your positive review! We are very happy to hear that you are satisfied with our services and enjoyed the peaceful and family atmosphere at Swiss-Belhotel Makassar. We always strive to create a comfortable and enjoyable stay experience for every guest. Your appreciation means a lot to us, and we will continue to be committed to providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Swiss-Belhotel Makassar
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G***d
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

It's just that there are a lot of mosquitoes. I stayed in room 925. Awesome 😄
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2 people find it helpful

Accommodation's Reply
28 Mar 2025
Dear G*d. Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit. Stay healthy, G*d! Swiss-Belhotel Makassar
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 5 week(s) ago

Really liked it even though the hotel asked me to add 100k 🙏
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Accommodation's Reply
27 Mar 2025
Dear A***e Thank you for your kind reviews! We are glad that you enjoyed your stay! We look forward to your coming back. Stay safe and healthy. Swiss-Belhotel Makassar
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

Clean rooms, location close to everywhere.
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3 people find it helpful

Accommodation's Reply
18 Mar 2025
Dear A*i, Thank you for your positive review! We are glad to hear that you enjoyed the cleanliness of your room and the strategic location of the hotel. We look forward to welcoming you back again in the future. May your next visit be even more enjoyable! Stay healthy, A*i! Swiss-Belhotel Makassar
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M***r
icon-Staycation
Staycation
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9.4

/10

Reviewed 8 week(s) ago

3 nights at this hotel with family was the most memorable staycation experience
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1 people find it helpful

Accommodation's Reply
11 Mar 2025
Dear M*r. Thank you for your review. We are glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back to our hotel soon. Stay healthy, M*r! Swiss-Belhotel Makassar
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Number of reviews per page
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